Background information about the job or company

Luxe Tribes is all about encouraging everyone to adventure more by breaking barriers and making travel exciting and stress-free with our bucket list experiences!

Role Context & Responsibilities

You are being engaged in the capacity of Sales Agent, responsible for driving bookings and revenue growth through lead conversion, relationship management, and proactive business development.

This is a hands-on, client-facing role requiring strong sales capabilities, excellent communication skills, and a passion for creating exceptional travel experiences.

Your responsibilities shall include, but are not limited to:

Sales & Lead Conversion

• Close inbound leads efficiently through calls, follow-ups, and personalized traveler support.
• Conduct sales consultations with prospective travelers and convert interest into confirmed bookings.
• Present tailored travel solutions that align with client needs while maximizing business opportunities.
• Support group organizers and hosts throughout the booking and confirmation process.

Business Development & Group Sales

• Proactively source and develop large group opportunities, including corporate travel, communities, professional associations, and social groups.
• Build and maintain relationships with prospective and existing clients to generate repeat and referral business.
• Identify new opportunities to expand Naru Zanzibar's customer base and revenue streams.

Pipeline & CRM Management

• Manage and maintain a healthy sales pipeline, ensuring timely follow-ups and strong conversion rates.
• Accurately track leads, opportunities, and bookings within the Company's CRM and internal systems.
• Maintain high standards of data accuracy and sales administration.

Cross-Functional Collaboration

• Work closely with the marketing and operations teams to align sales efforts with campaigns, trip availability, and group opportunities.
• Provide feedback and insights on traveler needs, objections, and market trends to support continuous improvement.
• Act as a senior voice within the sales team by setting a high standard for responsiveness, professionalism, and performance.

Qualifications or requirements

• Proven experience in sales, business development, customer success, or account management.
• Strong track record of achieving sales targets and converting leads into bookings.
• Exceptional communication, relationship-building, and negotiation skills.
• Experience in luxury travel, hospitality, tourism, lifestyle, or other high-ticket sales environments is strongly preferred.
• Strong commercial acumen and ability to manage multiple opportunities simultaneously.
• Highly proactive, self-motivated, and results-oriented.
• Comfortable working independently in a fast-paced and entrepreneurial environment.
• Experience using CRM systems and sales tracking tools.
• Passion for travel and delivering exceptional customer experiences.

• Close inbound leads efficiently through calls, follow-ups, and personalized traveler support.
• Conduct sales consultations with prospective travelers and convert interest into confirmed bookings.
• Present tailored travel solutions that align with client needs while maximizing business opportunities.
• Support group organizers and hosts throughout the booking and confirmation process.
• Proactively source and develop large group opportunities, including corporate travel, communities, professional associations, and social groups.
• Build and maintain relationships with prospective and existing clients to generate repeat and referral business.
• Identify new opportunities to expand Naru Zanzibar's customer base and revenue streams.
• Manage and maintain a healthy sales pipeline, ensuring timely follow-ups and strong conversion rates.
• Accurately track leads, opportunities, and bookings within the Company's CRM and internal systems.
• Maintain high standards of data accuracy and sales administration.
• Work closely with the marketing and operations teams to align sales efforts with campaigns, trip availability, and group opportunities.
• Provide feedback and insights on traveler needs, objections, and market trends to support continuous improvement.
• Act as a senior voice within the sales team by setting a high standard for responsiveness, professionalism, and performance.

• Sales
• Business development
• Customer success
• Account management
• Communication skills
• Relationship-building skills
• Negotiation skills
• Commercial acumen
• CRM systems usage
• Sales tracking tools usage
• Passion for travel
• Delivering exceptional customer experiences

• Proven experience in sales, business development, customer success, or account management.
• Strong track record of achieving sales targets and converting leads into bookings.
• Exceptional communication, relationship-building, and negotiation skills.
• Experience in luxury travel, hospitality, tourism, lifestyle, or other high-ticket sales environments is strongly preferred.
• Strong commercial acumen and ability to manage multiple opportunities simultaneously.
• Highly proactive, self-motivated, and results-oriented.
• Comfortable working independently in a fast-paced and entrepreneurial environment.
• Experience using CRM systems and sales tracking tools.
• Passion for travel and delivering exceptional customer experiences.