Toyota Kenya Limited is the authorized distributor and service provider of Toyota, Yamaha, HINO and Suzuki brands in Kenya. Toyota Kenya Ltd was incorporated in 1997 as a subsidiary by Toyota Tsusho Corporation (TTC) the trading arm of Toyota Motor Corporation

Responsibilities or duties

This role is responsible for the achievement of the set sales targets to ensure the profitability of the brand.

• Conduct regular field visits to prospect for clients in order to generate sales and gather market information to assist in planning and decision making.
• Actively follow up on new leads and referrals resulting from showroom, field activities and promotions to build prospects and close sales.
• Prepare quotations in in line with CFAO Mobility Kenya guidelines to assist close sales in a timely manner.
• Create sales orders in the system to facilitate timely invoicing.
• Prepare sales calls programs for appointment bookings with prospective clients to facilitate sales plans.
• Maintain regular contact with clients to promote retention and generate referrals and new business opportunities.
• Consistently update customers on sales order progress, respond and resolve customer queries in a timely manner to ensure customer satisfaction and retention.
• Advise clients on finance packages available through partner financial institutions and assist the clients in filling the required documentation to ensure the sales deals are closed.
• Liaise with Finance to ensure payment terms are clearly agreed and communicated to the customer, and proper finance documentation, to minimise customer complaints and enhance the closing of sales deals.
• Follow up on vehicle registration documents including logbooks to ensure the documentation is availed to the customer in a timely manner for enhanced customer satisfaction and retention.
• Actively participate in promotional and customer training activities to market the company’s products and services to increase product awareness for enhanced sales.
• Provide information to management and the marketing team on market intelligence to assist garner information required to develop aggressive marketing and sales strategies for Sinotruk product segment.
• Submit accurate weekly deliveries and order intake data to the Sales Supervisor to keep track of the monthly sales targets as per budget.
• Support in the unit ordering process to ensure optimal stock holding at all times.

Qualifications or requirements 

Minimum level of academic and professional qualification required to perform effectively in the role

• Diploma in Sales and Marketing or any other related field from a recognized institution

Experience needed

• Minimum 3 years working experience in sales in the automotive industry

• Product knowledge i.e., vehicle specifications, Basic mechanical knowledge

• Conduct regular field visits to prospect for clients in order to generate sales and gather market information to assist in planning and decision making.
• Actively follow up on new leads and referrals resulting from showroom, field activities and promotions to build prospects and close sales.
• Prepare quotations in in line with CFAO Mobility Kenya guidelines to assist close sales in a timely manner.
• Create sales orders in the system to facilitate timely invoicing.
• Prepare sales calls programs for appointment bookings with prospective clients to facilitate sales plans.
• Maintain regular contact with clients to promote retention and generate referrals and new business opportunities.
• Consistently update customers on sales order progress, respond and resolve customer queries in a timely manner to ensure customer satisfaction and retention.
• Advise clients on finance packages available through partner financial institutions and assist the clients in filling the required documentation to ensure the sales deals are closed.
• Liaise with Finance to ensure payment terms are clearly agreed and communicated to the customer, and proper finance documentation, to minimise customer complaints and enhance the closing of sales deals.
• Follow up on vehicle registration documents including logbooks to ensure the documentation is availed to the customer in a timely manner for enhanced customer satisfaction and retention.
• Actively participate in promotional and customer training activities to market the company’s products and services to increase product awareness for enhanced sales.
• Provide information to management and the marketing team on market intelligence to assist garner information required to develop aggressive marketing and sales strategies for Sinotruk product segment.
• Submit accurate weekly deliveries and order intake data to the Sales Supervisor to keep track of the monthly sales targets as per budget.
• Support in the unit ordering process to ensure optimal stock holding at all times.

• Sales
• Business Development
• Client Relationship Management
• Market Intelligence
• Product Knowledge (vehicle specifications, basic mechanical knowledge)
• Quotation Preparation
• Sales Order Creation
• Finance Package Advising
• Customer Service
• Promotional Activities

• Diploma in Sales and Marketing or any other related field from a recognized institution
• Minimum 3 years working experience in sales in the automotive industry
• Product knowledge i.e., vehicle specifications, Basic mechanical knowledge