ROLE OVERVIEW

The Sales Executive/Cashier is the first point of contact for walk-in customers at the solar distribution shop. This role combines front-line sales, customer service excellence, and accurate cash and POS handling. The ideal candidate is energetic, personable, and passionate about clean energy solutions.

KEY RESPONSIBILITIES

• Warmly receive and attend to walk-in customers, understanding their energy needs and guiding them to the right products.
• Actively sell solar panels, inverters, batteries, electrical accessories, generators, and HVAC products stocked at the branch.
• Process all cash, MPESA, card, and bank transactions accurately using the POS system.
• Issue receipts, invoices, and delivery notes; maintain proper transaction records.
• Follow up on customer inquiries, quotations, and pending orders.
• Maintain the shop floor: ensure products are clean, properly labelled, and attractively displayed.
• Handle customer complaints and escalate unresolved issues to the Branch Manager.
• Achieve monthly individual sales targets as set by the Branch Manager.
• Support stock-taking exercises and periodic inventory counts.
• Build and maintain a personal customer database for repeat business and referrals.

QUALIFICATIONS & EXPERIENCE

• Diploma or Certificate in Sales & Marketing, Business Administration, Customer Service, or a related field.
• Minimum 2 years of experience in a sales or customer-facing role, preferably in retail, electrical, or solar products.
• Basic knowledge of solar products and clean energy solutions is an added advantage.
• Demonstrated ability to meet and exceed sales targets.

KEY COMPETENCIES

• Customer-first attitude and service excellence
• Persuasive selling and upselling ability
• Accuracy and attention to detail in financial transactions
• Positive energy and resilience in a fast-paced environment
• Teamwork and reliability

• Warmly receive and attend to walk-in customers, understanding their energy needs and guiding them to the right products.
• Actively sell solar panels, inverters, batteries, electrical accessories, generators, and HVAC products stocked at the branch.
• Process all cash, MPESA, card, and bank transactions accurately using the POS system.
• Issue receipts, invoices, and delivery notes; maintain proper transaction records.
• Follow up on customer inquiries, quotations, and pending orders.
• Maintain the shop floor: ensure products are clean, properly labelled, and attractively displayed.
• Handle customer complaints and escalate unresolved issues to the Branch Manager.
• Achieve monthly individual sales targets as set by the Branch Manager.
• Support stock-taking exercises and periodic inventory counts.
• Build and maintain a personal customer database for repeat business and referrals.

• Customer-first attitude and service excellence
• Persuasive selling and upselling ability
• Accuracy and attention to detail in financial transactions
• Positive energy and resilience in a fast-paced environment
• Teamwork and reliability
• Competency in cash handling, POS systems, and basic bookkeeping.
• Excellent communication and interpersonal skills in English and Swahili.
• Smart, presentable, and professional appearance.
• Honesty and high personal integrity — non-negotiable.

• Diploma or Certificate in Sales & Marketing, Business Administration, Customer Service, or a related field.
• Basic knowledge of solar products and clean energy solutions is an added advantage.
• Demonstrated ability to meet and exceed sales targets.