Background

AGL (Africa Global Logistics), the reference multimodal logistics operator in Africa, is part of the MSC family. With 23,000 employees in 50 countries, the company connects Africa to Africa and to the rest of the world. AGL relies on its 250 subsidiaries in Africa, Haiti, Timor and Indonesia to provide port, ocean, logistics and railway solutions.

Mission Description

The role is responsible for generating qualified sales opportunities, converting prospects into active customers, growing cargo volumes and revenue, and maintaining strong customer relationships across the CFS market.

Responsibilities

• Identify, profile and prospect new customers and business opportunities within the CFS, logistics, shipping and cargo-handling market.
• Develop and maintain a structured database of prospective and existing customers.
• Conduct regular customer visits, calls, meetings and other business development activities.
• Generate qualified leads and actively convert prospects into customers.
• Develop individual sales plans aligned to agreed commercial priorities and targets.
• Build and maintain strong relationships with existing and prospective customers.
• Develop a clear understanding of customers' cargo profiles, business requirements and service expectations.
• Maintain regular engagement with customers to identify opportunities for increased volumes and additional services.
• Identify opportunities for cross-selling and up-selling relevant CFS and related services.
• Monitor customer activity and proactively identify risks to retention or declining business.
• Follow up on customer concerns and coordinate resolution with the relevant internal teams.
• Maintain an accurate and up-to-date sales pipeline covering leads, prospects, opportunities, quotations, proposals and conversions.
• Ensure sales opportunities are actively progressed with clear next actions and expected closure dates.
• Follow up systematically on quotations, proposals, RFQs and other commercial opportunities.
• Record customer interactions, sales activities and opportunities in the approved CRM or sales tracking system.
• Monitor conversion performance and identify factors affecting successful or lost business.
• Achieve agreed individual sales, revenue and business development targets.
• Drive growth in CFS cargo volumes from both new and existing customers.
• Identify opportunities to increase business from existing accounts.
• Monitor developments within the Mombasa port, CFS, shipping and logistics market.
• Track competitor activity, service offerings, pricing trends and customer movements.
• Identify emerging opportunities arising from changes in trade flows, cargo volumes and customer requirements.
• Prepare accurate and timely sales activity and performance reports as required.
• Track customer visits, prospects, leads, RFQs, proposals, conversions and revenue performance.
• Monitor individual performance against agreed sales and business development targets.
• Maintain accurate customer databases, sales trackers and CRM records.

Qualifications

• Bachelor's degree in Sales, Marketing, Business Administration, Logistics, Supply Chain Management or a related field.
• Professional qualification in Sales and Marketing will be an added advantage.

Experience

• Minimum 3 years' experience in sales or business development, preferably within CFS, clearing and forwarding, freight forwarding, shipping, transport or a related logistics environment.
• Proven experience in B2B sales, customer acquisition and account development.
• Demonstrated experience in building and maintaining customer relationships.
• Experience working with CFAs, importers/exporters, shipping lines, cargo owners or other logistics stakeholders will be an advantage.
• Proven ability to work against sales, revenue or volume-based targets.
• Good understanding of the Mombasa port and logistics environment will be an advantage.

• Identify, profile and prospect new customers and business opportunities within the CFS, logistics, shipping and cargo-handling market.
• Develop and maintain a structured database of prospective and existing customers.
• Conduct regular customer visits, calls, meetings and other business development activities.
• Generate qualified leads and actively convert prospects into customers.
• Develop individual sales plans aligned to agreed commercial priorities and targets.
• Build and maintain strong relationships with existing and prospective customers.
• Develop a clear understanding of customers' cargo profiles, business requirements and service expectations.
• Maintain regular engagement with customers to identify opportunities for increased volumes and additional services.
• Identify opportunities for cross-selling and up-selling relevant CFS and related services.
• Monitor customer activity and proactively identify risks to retention or declining business.
• Follow up on customer concerns and coordinate resolution with the relevant internal teams.
• Maintain an accurate and up-to-date sales pipeline covering leads, prospects, opportunities, quotations, proposals and conversions.
• Ensure sales opportunities are actively progressed with clear next actions and expected closure dates.
• Follow up systematically on quotations, proposals, RFQs and other commercial opportunities.
• Record customer interactions, sales activities and opportunities in the approved CRM or sales tracking system.
• Monitor conversion performance and identify factors affecting successful or lost business.
• Achieve agreed individual sales, revenue and business development targets.
• Drive growth in CFS cargo volumes from both new and existing customers.
• Identify opportunities to increase business from existing accounts.
• Monitor developments within the Mombasa port, CFS, shipping and logistics market.
• Track competitor activity, service offerings, pricing trends and customer movements.
• Identify emerging opportunities arising from changes in trade flows, cargo volumes and customer requirements.
• Prepare accurate and timely sales activity and performance reports as required.
• Track customer visits, prospects, leads, RFQs, proposals, conversions and revenue performance.
• Monitor individual performance against agreed sales and business development targets.
• Maintain accurate customer databases, sales trackers and CRM records.

• B2B sales
• Customer acquisition
• Account development
• Customer relationship management
• Sales planning
• Market intelligence
• Competitor analysis
• Sales reporting
• CRM usage

• Bachelor's degree in Sales, Marketing, Business Administration, Logistics, Supply Chain Management or a related field.
• Professional qualification in Sales and Marketing will be an added advantage.