Background

Staffing Solutions Network is a leading recruitment and HR management firm based in Kenya, committed to connecting businesses with exceptional talent across diverse industries. Established with a mission to bridge the gap between employers and skilled professionals, we bring unparalleled industry expertise, a client-centered approach, and a deep understanding of the Kenyan job market.

We are recruiting on behalf of our client, a fast-growing retail and e-commerce company, for an energetic, customer-focused, and results-driven Sales Executive.

This role is ideal for someone who enjoys interacting with customers, closing sales, and delivering exceptional customer experiences across both physical and digital sales channels. The successful candidate will be responsible for converting walk-in, WhatsApp, phone, and online enquiries into successful sales while ensuring every order is followed through to completion.

If you're passionate about sales, thrive in a target-driven environment, and enjoy helping customers find the right products, we'd love to hear from you.

Key Responsibilities

• Welcome and assist walk-in customers, demonstrate products, and close sales.
• Respond promptly to enquiries received via WhatsApp, phone calls, social media, and other online platforms.
• Follow up every sales lead until it is successfully converted or closed.
• Develop and maintain excellent knowledge of the company's product range.
• Process customer orders accurately and ensure timely order fulfilment.
• Handle customer complaints, after-sales enquiries, and warranty requests professionally.
• Build lasting customer relationships through exceptional service.
• Maintain accurate customer records using the company's POS and CRM systems.
• Achieve individual sales targets while contributing to overall team performance.

Minimum Requirements

• Proven experience in retail sales, showroom sales, or customer-facing sales roles.
• Strong spoken and written English and Kiswahili.
• Experience selling through WhatsApp Business, telephone, and online customer interactions.
• Comfortable using POS systems, CRM software, or similar sales management tools.
• Diploma or Degree in Sales, Marketing, Business Administration, or a related field will be an added advantage.
• Excellent communication, negotiation, and interpersonal skills.
• Presentable, trustworthy, self-motivated, and customer-oriented.
• Willingness to work Monday to Saturday (8:30 a.m. – 6:00 p.m.).

What We're Looking For

The ideal candidate should be:

• Passionate about sales and customer service.
• Confident engaging customers both in person and online.
• Target-driven and able to close sales consistently.
• Proactive in following up leads and converting enquiries into orders.
• Professional, honest, and highly organized.
• A strong team player with a positive attitude.

Why Join This Opportunity?

• Competitive salary.
• Opportunity to grow with a dynamic retail and e-commerce business.
• Exposure to both showroom and online sales.
• A supportive and performance-driven work environment.
• Career development opportunities for high performers.

• Welcome and assist walk-in customers, demonstrate products, and close sales.
• Respond promptly to enquiries received via WhatsApp, phone calls, social media, and other online platforms.
• Follow up every sales lead until it is successfully converted or closed.
• Develop and maintain excellent knowledge of the company's product range.
• Process customer orders accurately and ensure timely order fulfilment.
• Handle customer complaints, after-sales enquiries, and warranty requests professionally.
• Build lasting customer relationships through exceptional service.
• Maintain accurate customer records using the company's POS and CRM systems.
• Achieve individual sales targets while contributing to overall team performance.

• Strong spoken and written English and Kiswahili.
• Experience selling through WhatsApp Business, telephone, and online customer interactions.
• Comfortable using POS systems, CRM software, or similar sales management tools.
• Excellent communication, negotiation, and interpersonal skills.
• Presentable, trustworthy, self-motivated, and customer-oriented.
• Passionate about sales and customer service.
• Confident engaging customers both in person and online.
• Target-driven and able to close sales consistently.
• Proactive in following up leads and converting enquiries into orders.
• Professional, honest, and highly organized.
• A strong team player with a positive attitude.

• Diploma or Degree in Sales, Marketing, Business Administration, or a related field will be an added advantage.