Background

Naro Moru River Lodge strives to be the preferred provider of hospitality services that exceed customer expectations. The company seeks to do so while improving the living standards of its employees and the local community.

Primary Duties & Responsibilities (includes but not limited to)

• Continuously updates their knowledge on Lodge products/ services, events calendar and tariffs.
• Generate, expand and maintains the client portfolio and database.
• Meet or surpass budgeted sales targets.
• Identify new sales opportunities through cross selling or upselling tactics.
• Conduct client sales surveys to identify client demographics, pricing points, product/ service preferences and marketing opportunities.
• Make sales visits/calls to prospective as well as existing clients.
• Prepare and present customized itineraries a per guests budgets.
• Identify and apply for advertised tenders for hospitality services.
• Seek out networking and marketing opportunities with industry players.
• Take part in hospitality trade fairs, exhibitions, outdoor marketing promotions and events to show case Lodge products/services.
• Monitor emerging trends in the hospitality markets and advice on implementation of appropriate sales strategies.
• Run social media advertising and marketing promotions to boost Lodge occupancies.
• Create engaging and informative blog content for online use.
• Interact with guests at the lodge, getting their feedback and ensuring any guest concerns are promptly addressed.
• Liaise with Lodge staff on confirmed bookings and event orders.
• Closely monitor competitor activity.
• Monitor and respond to client reviews and Lodge ratings on online platforms.
• Monitor occupancy forecasts and prepare individual sales reports.

Qualifications and Prerequisites

• Degree or Diploma in Sales and Marketing, or business related field from a reputable institution.
• Previous experience working in the hospitality industry or a travel agency will be an added advantage.
• Practical experience in door to door hospitality sales with evidence of working local and regional networks.
• Outstanding sales ability with proven achievement of revenue generation.
• Excellent verbal and written communication skills
• Proficiency in online marketing tools and social media platforms.
• Strong presentation and negotiation skills.
• Self-driven and demonstrated ability to work under minimum supervision.
• Must have a good understanding of outdoor industry and markets.

• Continuously updates their knowledge on Lodge products/ services, events calendar and tariffs.
• Generate, expand and maintains the client portfolio and database.
• Meet or surpass budgeted sales targets.
• Identify new sales opportunities through cross selling or upselling tactics.
• Conduct client sales surveys to identify client demographics, pricing points, product/ service preferences and marketing opportunities.
• Make sales visits/calls to prospective as well as existing clients.
• Prepare and present customized itineraries a per guests budgets.
• Identify and apply for advertised tenders for hospitality services.
• Seek out networking and marketing opportunities with industry players.
• Take part in hospitality trade fairs, exhibitions, outdoor marketing promotions and events to show case Lodge products/services.
• Monitor emerging trends in the hospitality markets and advice on implementation of appropriate sales strategies.
• Run social media advertising and marketing promotions to boost Lodge occupancies.
• Create engaging and informative blog content for online use.
• Interact with guests at the lodge, getting their feedback and ensuring any guest concerns are promptly addressed.
• Liaise with Lodge staff on confirmed bookings and event orders.
• Closely monitor competitor activity.
• Monitor and respond to client reviews and Lodge ratings on online platforms.
• Monitor occupancy forecasts and prepare individual sales reports.

• Excellent verbal and written communication skills
• Proficiency in online marketing tools and social media platforms.
• Strong presentation and negotiation skills.
• Self-driven and demonstrated ability to work under minimum supervision.
• Good understanding of outdoor industry and markets.

• Degree or Diploma in Sales and Marketing, or business related field from a reputable institution.
• Previous experience working in the hospitality industry or a travel agency will be an added advantage.
• Practical experience in door to door hospitality sales with evidence of working local and regional networks.
• Outstanding sales ability with proven achievement of revenue generation.