Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...

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Sales Manager Mass and Middle core Retail, Card Issuing

Job Type

Full Time

Qualification

BA/BSc/HND

Experience

4 years

Location

Nairobi

Job Field

Sales and Business Development

KEY RESPONSIBILITIES:

• Grow Card sales through issuance of new credit cards, prepaid cards, and debit cards for new business to grow the portfolio. (Physical and Virtual)
• Drive card utilization to deliver value to the bank through card usage.
• Direct, coordinate and manage Card Sales activities for the card sales team.
• Enhance extension of appropriate credit limits to achieve a quality asset book and acceptable NPL.
• Identification of new Card business opportunities and maintaining the relationships through cross-selling of bank products to diversify the revenue base to maximize financial returns,
• Build and maintain customer relationships in order to achieve excellent customer service and Customer loyalty through the introduction of customer-friendly products and solutions
• Manage and develop the Sales Team to drive and achieve sales targets of 10 closed sales per month while growing the performance.
• Actively provide leadership during product campaigns, through presentations and sales promotions like the introduction of the new application forms.
• Analyse market intelligence received from the sales teams and generate recommendations for product development/modifications.
• Provide training and coaching to the Sales Team, branch staff and retain a high-performing sales team.

KEY REQUIREMENTS

• Business Related Degree
• 4 years of experience in Card Issuing
• 3 years of experience in Sales
• 1 year of experience in Card Portfolio Management
• 2 years of experience in Card Services
• 1 year of experience in Relationship Management

• Grow Card sales through issuance of new credit cards, prepaid cards, and debit cards for new business to grow the portfolio. (Physical and Virtual)
• Drive card utilization to deliver value to the bank through card usage.
• Direct, coordinate and manage Card Sales activities for the card sales team.
• Enhance extension of appropriate credit limits to achieve a quality asset book and acceptable NPL.
• Identification of new Card business opportunities and maintaining the relationships through cross-selling of bank products to diversify the revenue base to maximize financial returns,
• Build and maintain customer relationships in order to achieve excellent customer service and Customer loyalty through the introduction of customer-friendly products and solutions
• Manage and develop the Sales Team to drive and achieve sales targets of 10 closed sales per month while growing the performance.
• Actively provide leadership during product campaigns, through presentations and sales promotions like the introduction of the new application forms.
• Analyse market intelligence received from the sales teams and generate recommendations for product development/modifications.
• Provide training and coaching to the Sales Team, branch staff and retain a high-performing sales team.

• Card Issuing
• Sales
• Card Portfolio Management
• Card Services
• Relationship Management
• Leadership
• Product Development
• Market Intelligence Analysis
• Training and Coaching

• Business Related Degree