Background

HFCB Group Plc is an integrated financial solutions provider that is registered as a non–operating holding company (under the Banking Act Cap.488) and regulated by the Central Bank of Kenya (CBK) and the Capital Markets Authority (CMA). The Group is a public limited company with interests in Banking, Property and Insurance, and is listed at the Nairobi Securities Exchange. For more information on our banking, property and insurance solutions, please visit www.hfcb.co.ke The Group has 4 main entities: HFCB Limited – Full-Service Banking, HFCB Properties Limited – Property/Real Estate Solutions, HFCB Bancassurance Intermediary – Insurance Solutions & HFCB Foundation Limited – ESG/Sustainability.

On the back of a strong growth trajectory and in a bid to power the business, HFCB Limited is looking to recruit a dynamic and results-oriented Sales Manager.

About the Role

The role holder is responsible for growing the Retail Sales portfolio, balance sheet, and effective management of sales staff in order to manage cost and maximize profitability.

Key Accountabilities

• Drive set targets through customer growth and retention across all lines; deposits, lending, Cards, and NFI
• Deposit mobilization
• Plan, drive and monitor the Branch sales strategies through segment focus, customer focus needs-based selling
• Develop and refine regional sales toolkits, client materials and training to reflect the various target proposition
• Performance Management- Run daily, weekly and monthly reviews with the sales staff to ensure the Teams are constantly engaged and ahead of targets
• Cost management and Revenue Generation
• Drive cheap deposits to reduce on the cost of funds.
• People management
• Implement effective HR standards and strategies, manage succession plan, and retain key talent, constant discipline in performance management
• Manage the sales staff by providing ongoing individual coaching and training to assure ensure achievement of sales goals, member retention and deepening member relationships.
• Continuous review & appraisal of sales staff performance and immediate corrective action.
• Ensure sales staff are motivated for maximum productivity
• Cultivate a team culture that enhances support for each other to ensure overall productivity.
• Arrange, conduct or recommend appropriate training for branch staff to enable them carry out their duties effectively & efficiently.
• Ensure discipline and adherence to staff code of ethics by sales staff.
• Ensure planned leave schedule & execution for branch sales staff.
• Implement processes to prevent mis-selling, misrepresentation, fraud and adherence to customer data confidentiality principles
• Ensure the Team adhere to all KYC guidelines and procedures, comply with local regulatory requirements, reflect best practices
• Ensure the team comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer

Qualifications

• A Degree in a business-related field from a recognized institution
• Minimum of 5 years’ experience in sales management within the Banking Industry
• Demonstrate knowledge of banking operations.
• Problem solving and analytical skills
• Demonstrate integrity and ethical standards
• Attentive to details

Competencies

• Excellent written and oral communication skills.
• Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
• Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
• Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
• Basic analytical ability with active listening skills.
• Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
• Ability to maintain confidentiality of sensitive information.
• Willingness to adapt to changing business needs and deadlines.

• Drive set targets through customer growth and retention across all lines; deposits, lending, Cards, and NFI
• Deposit mobilization
• Plan, drive and monitor the Branch sales strategies through segment focus, customer focus needs-based selling
• Develop and refine regional sales toolkits, client materials and training to reflect the various target proposition
• Performance Management- Run daily, weekly and monthly reviews with the sales staff to ensure the Teams are constantly engaged and ahead of targets
• Cost management and Revenue Generation
• Drive cheap deposits to reduce on the cost of funds.
• People management
• Implement effective HR standards and strategies, manage succession plan, and retain key talent, constant discipline in performance management
• Manage the sales staff by providing ongoing individual coaching and training to assure ensure achievement of sales goals, member retention and deepening member relationships.
• Continuous review & appraisal of sales staff performance and immediate corrective action.
• Ensure sales staff are motivated for maximum productivity
• Cultivate a team culture that enhances support for each other to ensure overall productivity.
• Arrange, conduct or recommend appropriate training for branch staff to enable them carry out their duties effectively & efficiently.
• Ensure discipline and adherence to staff code of ethics by sales staff.
• Ensure planned leave schedule & execution for branch sales staff.
• Implement processes to prevent mis-selling, misrepresentation, fraud and adherence to customer data confidentiality principles
• Ensure the Team adhere to all KYC guidelines and procedures, comply with local regulatory requirements, reflect best practices
• Ensure the team comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer

• Excellent written and oral communication skills.
• Excellent interpersonal skills with the ability to effectively work with individuals and groups at all organization levels; ability to work independently and as part of a team.
• Excellent customer service skills with the ability to respond to inquiries or complaints effectively and timely.
• Ability to take initiative and prioritize tasks; good time-management, organization, problem-prevention and problem-solving skills.
• Basic analytical ability with active listening skills.
• Ability to work accurately with close attention to detail; must have eye for details, strong ability to scrutinize and examine.
• Ability to maintain confidentiality of sensitive information.
• Willingness to adapt to changing business needs and deadlines.

• A Degree in a business-related field from a recognized institution
• Minimum of 5 years’ experience in sales management within the Banking Industry
• Demonstrate knowledge of banking operations.
• Problem solving and analytical skills
• Demonstrate integrity and ethical standards
• Attentive to details