Background information about the job or company

Our client, a well-established lodge in the hospitality sector, is seeking a proactive and results-driven Sales & Marketing Executive to drive revenue, increase bookings, and enhance their brand presence. The ideal candidate will manage sales and marketing initiatives while overseeing the reservations process. This role requires a dynamic professional with strong sales, marketing, and operational skills, capable of building client relationships, promoting the lodge effectively, and maximizing occupancy and revenue.

Responsibilities or duties

Promote lodge accommodation, packages, and experiences to increase bookings and revenue. Identify and engage potential clients, including travel agents, tour operators, corporate groups, and direct guests. Build and maintain long-term relationships with clients to encourage repeat stays and referrals. Plan and execute marketing campaigns across social media, website, email, and offline channels. Create promotional content highlighting lodge experiences, amenities, and seasonal offers; manage pricing strategies and special offers. Manage the lodge’s reservation system, ensuring accuracy of bookings, rates, availability, and confirmations. Work closely with operations, housekeeping, and front-of-house teams to ensure smooth guest arrivals, stays, and check-outs. Handle escalated inquiries, requests, and complaints, ensuring high levels of guest satisfaction. Monitor occupancy trends, marketing performance, and sales metrics; generate reports and provide actionable recommendations to maximize revenue.

Qualifications or requirements

Bachelor’s degree in Hospitality, Tourism, Marketing, Business, or related field. Proven experience in sales, marketing, and reservations within the hospitality or tourism sector. Excellent communication, negotiation, and interpersonal skills. Proficiency in reservation/booking systems, CRM tools, and MS Office. Strong organizational skills, attention to detail, and ability to multitask. Results-oriented, customer-focused, and proactive problem-solver.

Any other provided details

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency headquartered in Kenya providing outstanding talent to a wide range of companies and NGOs in various business sectors across Africa. We endeavour to make contact with all of our applicants, but unfortunately, high volumes of applications make this unrealistic. If you do not hear from us within two weeks your application has not been successful on this occasion. This does not mean you will not be considered for future roles so please keep an eye on our job board and apply for positions that match your skills and experience. Summit Recruitment and search Africa upholds a steadfast commitment to sustainability, inclusivity, and equality as integral pillars of our operations. Dedicated to driving positive change through the adoption of sustainable practices that minimize our ecological footprint. We firmly believe in fostering an inclusive and diverse workforce that embraces individuals from all races, genders, and backgrounds, ensuring equal opportunities for every candidate. Summit recruitment actively advocate for equality by cultivating an environment of respect, fairness, and non-discrimination. By prioritizing sustainability, inclusivity, and equality, we aim to set a high industry standard and contribute to the betterment of society as a whole. Summit Recruitment & Search, as a policy, does not charge any fee as a pre-employment or post-employment requirement.

• Promote lodge accommodation, packages, and experiences to increase bookings and revenue.
• Identify and engage potential clients, including travel agents, tour operators, corporate groups, and direct guests.
• Build and maintain long-term relationships with clients to encourage repeat stays and referrals.
• Plan and execute marketing campaigns across social media, website, email, and offline channels.
• Create promotional content highlighting lodge experiences, amenities, and seasonal offers; manage pricing strategies and special offers.
• Manage the lodge’s reservation system, ensuring accuracy of bookings, rates, availability, and confirmations.
• Work closely with operations, housekeeping, and front-of-house teams to ensure smooth guest arrivals, stays, and check-outs.
• Handle escalated inquiries, requests, and complaints, ensuring high levels of guest satisfaction.
• Monitor occupancy trends, marketing performance, and sales metrics; generate reports and provide actionable recommendations to maximize revenue.

• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in reservation/booking systems, CRM tools, and MS Office.
• Strong organizational skills, attention to detail, and ability to multitask.
• Results-oriented, customer-focused, and proactive problem-solver.

• Bachelor’s degree in Hospitality, Tourism, Marketing, Business, or related field.
• Proven experience in sales, marketing, and reservations within the hospitality or tourism sector.