CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.

Key Responsibilities

Order Management & Processing

• Process all key account orders in SAP accurately and within agreed timelines.
• Print, review, and validate daily order schedules to ensure completeness and accuracy.
• Monitor and close all open orders in SAP, ensuring no backlog.
• Countercheck system pricing against approved price lists before order release.

Customer & Account Coordination

• Respond promptly and professionally to customer emails and queries.
• Follow up with key accounts to ensure orders are received, processed, and fulfilled in full (100% stock availability).
• Engage customers (e.g., Carrefour and other modern trade accounts) for LPO extensions and order confirmations where required.

Logistics & Supply Follow-Up

• Coordinate with dispatch and transport teams to ensure timely loading and delivery of orders.
• Track deliveries to ensure no short supplies or delays and escalate deviations proactively.
• Liaise with warehouse and distribution teams to resolve fulfillment gaps.

Promotion & Sales Support

• Coordinate with field sales teams during promotions to ensure:
  • Timely order placement and execution
  • Adequate stock allocation across branches
  • Support for paid activations (e.g., podiums)
• Monitor promotion performance and flag stock or execution risks early.

Pricing & Issue Resolution

• Work closely with field teams to resolve pricing discrepancies in the market.
• Ensure alignment between system pricing, promotions, and customer agreements to prevent revenue loss.

Reporting & Controls

• Maintain accurate order tracking logs and daily status updates.
• Highlight risks related to stock shortages, delays, or pricing inconsistencies.
• Support reconciliation between orders, dispatch, and customer receipt.

Qualifications & Experience

• Bachelor’s degree in business, Supply Chain, or related field
• 2–4 years’ experience in sales operations, modern trade, or order management
• Experience working with SAP or similar ERP systems
• Exposure to FMCG or manufacturing environment is preferred

• Process all key account orders in SAP accurately and within agreed timelines.
• Print, review, and validate daily order schedules to ensure completeness and accuracy.
• Monitor and close all open orders in SAP, ensuring no backlog.
• Countercheck system pricing against approved price lists before order release.
• Respond promptly and professionally to customer emails and queries.
• Follow up with key accounts to ensure orders are received, processed, and fulfilled in full (100% stock availability).
• Engage customers (e.g., Carrefour and other modern trade accounts) for LPO extensions and order confirmations where required.
• Coordinate with dispatch and transport teams to ensure timely loading and delivery of orders.
• Track deliveries to ensure no short supplies or delays and escalate deviations proactively.
• Liaise with warehouse and distribution teams to resolve fulfillment gaps.
• Coordinate with field sales teams during promotions to ensure: Timely order placement and execution, Adequate stock allocation across branches, Support for paid activations (e.g., podiums).
• Monitor promotion performance and flag stock or execution risks early.
• Work closely with field teams to resolve pricing discrepancies in the market.
• Ensure alignment between system pricing, promotions, and customer agreements to prevent revenue loss.
• Maintain accurate order tracking logs and daily status updates.
• Highlight risks related to stock shortages, delays, or pricing inconsistencies.
• Support reconciliation between orders, dispatch, and customer receipt.

• SAP or similar ERP systems
• Order Management
• Sales Operations
• Modern Trade
• Customer Coordination
• Logistics Coordination
• Promotion Support
• Pricing Resolution
• Reporting

• Bachelor’s degree in business, Supply Chain, or related field
• 2–4 years’ experience in sales operations, modern trade, or order management
• Experience working with SAP or similar ERP systems
• Exposure to FMCG or manufacturing environment is preferred