MSVL Group is a leading provider of recruitment, HR consulting, and corporate training services, with over 10 years of experience across Africa, India, and the Middle East. We specialize in sourcing top talent, from entry-level to executive roles, and offering tailored HR solutions that align with our clients’ business goals. Our expertise spans multiple i...

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Sales Operations Head (Bakery)

Job Type

Full Time

Qualification

BA/BSc/HND , Diploma

Experience

10 years

Location

Nairobi

Job Field

Sales / Marketing / Retail / Business Development

Qualifications, Skills and Experience

• Bachelor's Degree or Diploma in Sales & Marketing, Business Administration, Supply Chain, Logistics, Engineering, or related field
• Minimum 10 years total experience, including 4-5 years in a similar sales-operations or distribution leadership role within bakery, FMCG, beverages, cold-chain, or QSR distribution
• Proven experience managing large field distribution teams (approx. 100 personnel)
• Strong leadership capability with the ability to drive discipline, motivation, and accountability
• Proficient in route planning tools, GPS/telematics systems, Excel, and BI dashboards
• Strong analytical, problem-solving, communication, and stakeholder-management skills

Key Responsibilities

• Plan and optimize daily/weekly delivery routes to maximize coverage, freshness, and on-time performance
• Monitor/manage field KPIs including on-time delivery, route adherence, stock reconciliation, and returns
• Dynamically re-route teams based on demand shifts, traffic, vehicle issues, or stock availability
• Troubleshoot field challenges including breakdowns, customer escalations, route conflicts, and stock variances
• Coordinate with production, warehousing, and distribution to align loading schedules and dispatch plans
• Implement and improve route optimization systems, GPS/telematics tracking, and reporting dashboards
• Lead, mentor, and performance-manage route supervisors and team leaders; conduct regular field audits
• Ensure strict safety, hygiene, and food-safety (FSSC/ISO) compliance during deliveries

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• Plan and optimize daily/weekly delivery routes to maximize coverage, freshness, and on-time performance
• Monitor/manage field KPIs including on-time delivery, route adherence, stock reconciliation, and returns
• Dynamically re-route teams based on demand shifts, traffic, vehicle issues, or stock availability
• Troubleshoot field challenges including breakdowns, customer escalations, route conflicts, and stock variances
• Coordinate with production, warehousing, and distribution to align loading schedules and dispatch plans
• Implement and improve route optimization systems, GPS/telematics tracking, and reporting dashboards
• Lead, mentor, and performance-manage route supervisors and team leaders; conduct regular field audits
• Ensure strict safety, hygiene, and food-safety (FSSC/ISO) compliance during deliveries

• Route planning tools
• GPS/telematics systems
• Excel
• BI dashboards
• Analytical skills
• Problem-solving skills
• Communication skills
• Stakeholder-management skills
• Leadership capability

• Bachelor's Degree or Diploma in Sales & Marketing, Business Administration, Supply Chain, Logistics, Engineering, or related field
• Minimum 10 years total experience
• 4-5 years in a similar sales-operations or distribution leadership role within bakery, FMCG, beverages, cold-chain, or QSR distribution
• Proven experience managing large field distribution teams (approx. 100 personnel)