Background information about the job or company (e.g., role context, company overview)

We are one of the global leaders in the lift and escalator industry. Founded in 1910, we have been committed to understanding the needs of our customers for over a century. We provide innovative and eco-efficient solutions for lifts, escalators and automatic building doors. Our objective is to offer the best People Flow® experience by developing and de...

Responsibilities or duties

What will you do?

• Drive Sales Excellence: Proactively generate leads, opportunities, orders, and contracts to meet sales budgets and pricing targets while ensuring optimal market pricing for KONE solutions.
• Build Client Relationships: Develop and nurture relationships with architects, developers, consultants, and other influencers, promoting KONE’s full product portfolio to meet client needs and create lifecycle value.
• Solution Selling: Engage early in project phases to drive solution-based selling, demonstrating the value of KONE’s innovative and digital offerings to stakeholders.
• Market Growth: Strengthen KONE’s position in your assigned market or customer base, identifying trends and opportunities to enhance market share and profitability.
• Cross-Selling Collaboration: Create and share leads across the KONE sales team to maximize cross-selling opportunities and ensure a cohesive sales strategy.
• Customer Satisfaction: Maintain high levels of client satisfaction, resolving complaints in collaboration with the KONE team and ensuring seamless project execution.
• Data Management: Accurately document customer and contact information in the CRM system, ensuring data integrity and actionable insights.
• Project Accountability: Oversee projects from lead generation to order booking, ensuring site readiness, contract alignment, and smooth sales-to-operations handovers.
• Business Development: Support initiatives such as customer visits to improve KONE’s customer-centricity, competitive position, and profitability.
• Team Collaboration: Work closely with Country Operations and Global New Equipment Business (NEB) teams to drive profitable growth.
• Back-Office Support: Provide back-office support to field operations by assisting in tender preparation and ensuring all required documentation is completed accurately and on time.
• Sales Support Coordination: Support sales teams during the tendering process by compiling, reviewing, and coordinating proposals to enhance competitiveness and win rates.
• Administrative Excellence in Tendering: Ensure efficient administrative handling of tender-related activities, enabling sales teams to focus on client engagement and opportunity conversion.
• Technical Coordination: Collaborate with Customer Solutions Engineering (CSE) during tendering for non-standard cases, ensuring technical accuracy and compliance with local policies.

Qualifications or requirements (e.g., education, skills)

Are you the one?

• A bachelor’s degree in engineering or higher will be advantageous; however, other suitable and relevant qualifications will be considered.
• Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service.
• Passion for sales, with a proven track record and a strong customer focus.
• Excellent English communication, presentation, and negotiation skills; additional proficiency in Chinese will be considered an advantage.

Experience needed

• 3 - 5 years’ technical experience in the elevator/escalator industry preferred.
• 3 - 5 years’ technical experience in the construction, building material, or related industry.

• Drive Sales Excellence: Proactively generate leads, opportunities, orders, and contracts to meet sales budgets and pricing targets while ensuring optimal market pricing for KONE solutions.
• Build Client Relationships: Develop and nurture relationships with architects, developers, consultants, and other influencers, promoting KONE’s full product portfolio to meet client needs and create lifecycle value.
• Solution Selling: Engage early in project phases to drive solution-based selling, demonstrating the value of KONE’s innovative and digital offerings to stakeholders.
• Market Growth: Strengthen KONE’s position in your assigned market or customer base, identifying trends and opportunities to enhance market share and profitability.
• Cross-Selling Collaboration: Create and share leads across the KONE sales team to maximize cross-selling opportunities and ensure a cohesive sales strategy.
• Customer Satisfaction: Maintain high levels of client satisfaction, resolving complaints in collaboration with the KONE team and ensuring seamless project execution.
• Data Management: Accurately document customer and contact information in the CRM system, ensuring data integrity and actionable insights.
• Project Accountability: Oversee projects from lead generation to order booking, ensuring site readiness, contract alignment, and smooth sales-to-operations handovers.
• Business Development: Support initiatives such as customer visits to improve KONE’s customer-centricity, competitive position, and profitability.
• Team Collaboration: Work closely with Country Operations and Global New Equipment Business (NEB) teams to drive profitable growth.
• Back-Office Support: Provide back-office support to field operations by assisting in tender preparation and ensuring all required documentation is completed accurately and on time.
• Sales Support Coordination: Support sales teams during the tendering process by compiling, reviewing, and coordinating proposals to enhance competitiveness and win rates.
• Administrative Excellence in Tendering: Ensure efficient administrative handling of tender-related activities, enabling sales teams to focus on client engagement and opportunity conversion.
• Technical Coordination: Collaborate with Customer Solutions Engineering (CSE) during tendering for non-standard cases, ensuring technical accuracy and compliance with local policies.

• Excellent English communication, presentation, and negotiation skills
• Additional proficiency in Chinese will be considered an advantage

• A bachelor’s degree in engineering or higher will be advantageous; however, other suitable and relevant qualifications will be considered.
• Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service.
• Passion for sales, with a proven track record and a strong customer focus.