Background information about the job or company (e.g., role context, company overview)

At Topscore Consultants Limited, we are your trusted partner in employment, recruitment, and training solutions. We empower organizations/workplaces with skilled/trained professionals, and performance-driven HR solutions ensuring compliance with the Kenyas labor laws and economic environment.

Responsibilities or duties

Attend to walk-in customers and provide excellent customer service.

Conduct field visits to prospective and existing customers.

Identify and pursue new business opportunities.

Follow up on customer inquiries and convert leads into sales.

Conduct post-sale customer satisfaction follow-ups.

Market products through cold calling, prospecting, negotiation, and closing sales.

Manage branch stock and coordinate replenishment.

Handle cashiering duties, invoicing, and daily reconciliations.

Coordinate repair and maintenance processes for customer equipment.

Ensure efficient day-to-day branch operations.

Prepare administrative documentation and correspondence.

Qualifications or requirements (e.g., education, skills)

Diploma or Degree in Business Administration, Sales & Marketing, Customer Service, or a related field.

Experience needed

2–4 years’ experience in sales, administration, customer service, or branch operations.

Experience in ICT equipment or technical products will be an added advantage.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Key Performance Indicators

• Achievement of assigned sales targets
• Customer inquiry conversion rate
• Customer satisfaction levels
• Accuracy in stock management
• Timely and accurate cashiering reconciliations
• Efficient branch operations
• Product knowledge and promotion effectiveness

• Attend to walk-in customers and provide excellent customer service.
• Conduct field visits to prospective and existing customers.
• Identify and pursue new business opportunities.
• Follow up on customer inquiries and convert leads into sales.
• Conduct post-sale customer satisfaction follow-ups.
• Market products through cold calling, prospecting, negotiation, and closing sales.
• Manage branch stock and coordinate replenishment.
• Handle cashiering duties, invoicing, and daily reconciliations.
• Coordinate repair and maintenance processes for customer equipment.
• Ensure efficient day-to-day branch operations.
• Prepare administrative documentation and correspondence.

• Customer Service
• Sales
• Administration
• Stock Management
• Cashiering
• Invoicing
• Negotiation
• Prospecting
• Cold Calling
• Communication

• Diploma or Degree in Business Administration, Sales & Marketing, Customer Service, or a related field.
• 2–4 years’ experience in sales, administration, customer service, or branch operations.
• Experience in ICT equipment or technical products will be an added advantage.