Vacancy title:
Sales and Reservations Executive

[Type: FULL_TIME, Industry: Professional Services, Category: Sales & Retail]

Jobs at:
Tufaha Resort

Deadline of this Job:
Tuesday, October 14 2025

Duty Station:
kenya | Nairobi | Kenya

Summary
Date Posted: Friday, October 3 2025, Base Salary: Not Disclosed

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JOB DETAILS:

At Tufaha Resort, we don't just book stays; we curate unforgettable experiences from the very first inquiry. We are seeking a dynamic and results-driven Sales and Reservations Executive to become the pivotal link between our guests and the exceptional journey that awaits them. If you are a persuasive communicator with a passion for luxury service and a talent for driving revenue, we invite you to apply.

The Ideal Candidate Will Embody:

• A Sales Artisan: A natural ability to listen to guest needs and curate the perfect offer, driving revenue through insightful upselling.
• Meticulous Precision: Unwavering attention to detail in every reservation, correspondence, and client record.
• Relationship Builder: A genuine talent for fostering trust and loyalty with clients, partners, and colleagues.
• Brand Ambassador: The poise and professionalism to embody our luxury standards in every interaction.

Key Responsibilities:

• Serve as a key point of contact, handling all guest inquiries and reservations via phone, email, and digital channels with promptness and professionalism.
• Skillfully convert inquiries into confirmed bookings, ensuring all details are meticulously accurate and guest preferences are noted.
• Proactively promote and upsell room categories, premium packages, and ancillary services to maximize revenue and enhance the guest experience.
• Maintain impeccable records of all bookings, payments, and guest profiles within our hotel management system.
• Cultivate and strengthen relationships with corporate accounts, travel agents, tour operators, and event planners to secure repeat business.
• Support the acquisition and coordination of MICE (Meetings, Incentives, Conferences, and Exhibitions) and corporate group business with tailored proposals and solutions.
• Collaborate closely with the Sales & Marketing team to implement strategies and achieve collective revenue targets.
• Ensure every guest interaction, from initial contact to final confirmation, reflects the refined standards of the Tufaha Resort brand.

Requirements:

• Proven experience in a sales, reservations, or front office role within a hotel or luxury hospitality environment.
• Exceptional communication, interpersonal, and negotiation skills.
• Strong organizational abilities and a meticulous eye for detail.
• Proficiency in hotel property management systems (e.g., Opera) and Microsoft Office Suite.
• Ability to thrive under pressure, managing multiple tasks and priorities effectively.
• A positive, guest-centric attitude combined with a proactive, sales-driven mindset.

Work Hours: 8

Experience in Months: 24

Level of Education: associate degree

Job application procedure  hr@tufaharesort.com 
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