About the Role

We are seeking a highly organized and relationship-focused Scheduler to join our healthcare team. This individual plays a vital role in ensuring exceptional service delivery by coordinating caregiver schedules, maintaining strong client and caregiver relationships, and supporting daily operations. The ideal candidate is proactive, detail-oriented, thrives in a fast-paced environment, and communicates effectively in both English and Spanish.

Key Responsibilities

• Respond to client calls professionally and courteously, addressing scheduling requests and service-related concerns.
• Coordinate and schedule caregiver assignments based on client needs, caregiver availability, and compatibility.
• Maintain real-time communication with office staff and field teams to ensure smooth operations.
• Receive, process, and document client referrals accurately within scheduling systems.
• Build and maintain positive relationships with clients and caregivers to support satisfaction and continuity of care.
• Perform on-call duties as needed while maintaining professionalism and composure in urgent situations.
• Support inside sales activities by responding to prospective client inquiries.
• Serve as a liaison between caregivers and management to promote retention and performance.
• Maintain accurate and up-to-date caregiver records and documentation.
• Contribute to a positive, collaborative, and supportive office culture.

Qualifications

Required Experience

• Minimum 1 year of scheduling experience within the healthcare industry.

Language Requirements

• Fluent in English with excellent verbal and written communication skills.

Technical Skills

• Proficiency with office productivity software and scheduling platforms.
• Strong documentation and record-keeping skills.

• Respond to client calls professionally and courteously, addressing scheduling requests and service-related concerns.
• Coordinate and schedule caregiver assignments based on client needs, caregiver availability, and compatibility.
• Maintain real-time communication with office staff and field teams to ensure smooth operations.
• Receive, process, and document client referrals accurately within scheduling systems.
• Build and maintain positive relationships with clients and caregivers to support satisfaction and continuity of care.
• Perform on-call duties as needed while maintaining professionalism and composure in urgent situations.
• Support inside sales activities by responding to prospective client inquiries.
• Serve as a liaison between caregivers and management to promote retention and performance.
• Maintain accurate and up-to-date caregiver records and documentation.
• Contribute to a positive, collaborative, and supportive office culture.

• Excellent verbal and written communication skills
• Proficiency with office productivity software
• Proficiency with scheduling platforms
• Strong documentation skills
• Strong record-keeping skills

• BA/BSc/HND
• Minimum 1 year of scheduling experience within the healthcare industry.
• Fluent in English
• Proficiency with office productivity software and scheduling platforms.
• Strong documentation and record-keeping skills.