The jobholder is responsible for building trusted relationships with students, understanding their individual circumstances, and managing support across academic, financial, wellness, and career workflows.

They will be responsive to changing student needs, comfortable working to deadlines and targets, and able to use data and technology to guide outreach, interventions, and follow-through as part of a small, high-impact team.

Duties & Responsibilities:

• Provide direct student support across the programme’s four pillars
• Build strong relationships with Strathmore University Scholars Program students and provide responsive support across academic, financial, wellness, and career readiness needs.
• Manage a large caseload while remaining attentive to individual circumstances, barriers, and goals.
• Deliver tailored guidance, resources, referrals, and interventions that help students progress toward graduation and prepare for meaningful career pathways. Implement student risk mitigation and retention strategies
• Use the programme’s technology, workflows, and student data to identify students who may be at risk and provide proactive case management to help them stay on track.
• Work closely with relevant Strathmore University teams and services to refer students to institutional support where needed.
• Contribute to the ongoing development of the student support model by identifying practical ways to deliver timely, high-quality support at scale. Implement career readiness and transition-to-work interventions
• Support the design and delivery of practical career readiness interventions that help Strathmore University Scholars Program students understand career pathways, build employability skills, and stand out in a competitive early-career job market.
• Use programme data and cohort insights to target support across individual and group needs.
• Work with Strathmore University career services, faculty teams, alumni, and programme stakeholders to connect students to relevant opportunities, feedback, and preparation for meaningful work or further study. Leverage technology to manage support workflows and improve delivery • Use the programme’s custom technology toolset to manage student records, track engagement, document support cases, and monitor follow-through on interventions.
• Ensure support delivery is recorded accurately and use insights from student needs and trends to improve service delivery.
• Support application, selection, and onboarding of Strathmore University Scholars Program students.
• Provide clear information to prospective applicants, support student engagement during the application process, and participate in selection activities as required.
• Deliver onboarding support that helps new Strathmore University Scholars Program students understand the programme offering, build early trust with the team, and transition successfully into university life. Support programme establishment and growth at Strathmore University
• Provide regular insights on student needs, support gaps, engagement patterns, and opportunities to strengthen the programme at Strathmore University.
• Work with university and programme stakeholders to adapt support approaches to the local campus context, build student buy-in, establish efficient workflows, and support future programme growth.

Experience

• 5 years of relevant experience.
• Proven experience delivering support services to students or young people, with the ability to build relationships with students from low-income backgrounds and understand their support needs.
• Passion and energy for supporting young people’s success, with a solutions-oriented mindset.
• Maturity, empathy, emotional intelligence, and sensitivity in supporting students.
• Strong attention to detail, with the ability to record, track, and follow up on tasks across a large caseload – with confidence working with data and technology daily.
• Excellent communication and relationship-management skills, with the ability to engage individuals across different backgrounds, cultures, and stakeholder levels.

Academic Qualifications

• Bachelor’s degree in psychology, Education, Counselling, Social Work, Sociology, Student Affairs, Human Development, or a related field from a recognized institution.
• A professional qualification or certification in Counselling Psychology, Guidance and Counselling, Mental Health Support, Student Wellbeing, Case Management, or a related discipline will be an added advantage.
• Training in psychological first aid, mental health awareness, counselling skills, or trauma-informed support approaches is desirable.

• Build strong relationships with Strathmore University Scholars Program students and provide responsive support across academic, financial, wellness, and career readiness needs.
• Manage a large caseload while remaining attentive to individual circumstances, barriers, and goals.
• Deliver tailored guidance, resources, referrals, and interventions that help students progress toward graduation and prepare for meaningful career pathways.
• Use the programme’s technology, workflows, and student data to identify students who may be at risk and provide proactive case management to help them stay on track.
• Work closely with relevant Strathmore University teams and services to refer students to institutional support where needed.
• Contribute to the ongoing development of the student support model by identifying practical ways to deliver timely, high-quality support at scale.
• Support the design and delivery of practical career readiness interventions that help Strathmore University Scholars Program students understand career pathways, build employability skills, and stand out in a competitive early-career job market.
• Use programme data and cohort insights to target support across individual and group needs.
• Work with Strathmore University career services, faculty teams, alumni, and programme stakeholders to connect students to relevant opportunities, feedback, and preparation for meaningful work or further study.
• Use the programme’s custom technology toolset to manage student records, track engagement, document support cases, and monitor follow-through on interventions.
• Ensure support delivery is recorded accurately and use insights from student needs and trends to improve service delivery.
• Provide clear information to prospective applicants, support student engagement during the application process, and participate in selection activities as required.
• Deliver onboarding support that helps new Strathmore University Scholars Program students understand the programme offering, build early trust with the team, and transition successfully into university life.
• Provide regular insights on student needs, support gaps, engagement patterns, and opportunities to strengthen the programme at Strathmore University.
• Work with university and programme stakeholders to adapt support approaches to the local campus context, build student buy-in, establish efficient workflows, and support future programme growth.

• Strong attention to detail
• Ability to record, track, and follow up on tasks across a large caseload
• Confidence working with data and technology daily
• Excellent communication skills
• Relationship-management skills
• Ability to engage individuals across different backgrounds, cultures, and stakeholder levels

• Bachelor’s degree in psychology, Education, Counselling, Social Work, Sociology, Student Affairs, Human Development, or a related field from a recognized institution.
• A professional qualification or certification in Counselling Psychology, Guidance and Counselling, Mental Health Support, Student Wellbeing, Case Management, or a related discipline will be an added advantage.
• Training in psychological first aid, mental health awareness, counselling skills, or trauma-informed support approaches is desirable.