Acorn believes its integrated real estate platform adds value for our investors and other stakeholders. It is an essential enabler to deliver and manage rental housing, while providing access to capital to drive scale, so that investors can benefit from economies.

Purpose of the role:

The Security Assistant is responsible for maintaining a safe and secure environment within the student residence. This role involves enhancing the customer experience, implementing security processes, participating in safety drills, and ensuring compliance with Tenancy agreement.

Responsibilities or duties

Key Responsibilities:

Customer Experience:

• Provide a friendly and helpful presence to students, staff and visitors.
• Assist students with security-related inquiries and concerns.
• Conduct foot patrol within the residence and ensure safe and secure environment within the residence.
• Participate in the fire drill exercise every year to test the emergency response preparedness.
• Participate in fire drills and act as a first responders in emergencies.
• Identify maintenance issues and escalate them to the appropriate department.
• Ensure timely follow-up and resolution of reported issues.

Processes Compliance:

• Manage the gate pass and visitor management system to track and authorize entries and exits.
• Ensure adherence to residence security protocols and procedures.
• Implementation and enforcement of security policies.
• Attend and participate in security briefs, meetings and trainings .

Teamwork and Reporting:

• Collaborate with the security team to address security concerns and improve safety measures.
• Report any suspicious activities or security breaches to the Security Team Leader for escalation.
• Maintain accurate logs and records of incidents and follow-up actions.
• Communicate effectively with other team members and departments to ensure a coordinated approach to security.

Qualifications or requirements 

• High school certificate or equivalent.
• Strong communication and interpersonal skills.
• Ability to handle stressful situations calmly and effectively.
• Detail-oriented with strong observational skills.
• Basic knowledge of security systems and procedures.
• Willingness to work flexible hours, including nights and weekends.

Experience needed

• Minimum 1-2 years’ experience in security industry.

• Provide a friendly and helpful presence to students, staff and visitors.
• Assist students with security-related inquiries and concerns.
• Conduct foot patrol within the residence and ensure safe and secure environment within the residence.
• Participate in the fire drill exercise every year to test the emergency response preparedness.
• Participate in fire drills and act as a first responders in emergencies.
• Identify maintenance issues and escalate them to the appropriate department.
• Ensure timely follow-up and resolution of reported issues.
• Manage the gate pass and visitor management system to track and authorize entries and exits.
• Ensure adherence to residence security protocols and procedures.
• Implementation and enforcement of security policies.
• Attend and participate in security briefs, meetings and trainings .
• Collaborate with the security team to address security concerns and improve safety measures.
• Report any suspicious activities or security breaches to the Security Team Leader for escalation.
• Maintain accurate logs and records of incidents and follow-up actions.
• Communicate effectively with other team members and departments to ensure a coordinated approach to security.

• Strong communication and interpersonal skills.
• Ability to handle stressful situations calmly and effectively.
• Detail-oriented with strong observational skills.
• Basic knowledge of security systems and procedures.
• Willingness to work flexible hours, including nights and weekends.

• High school certificate or equivalent.