Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Security Operations

Lead and manage the day-to-day operations of the Security Department.

Develop, implement, and continuously improve security policies, procedures, and standard operating procedures (SOPs).

Ensure adequate security coverage for all hotel operations, events, restaurants, bars, back-of-house areas, parking facilities, and guest rooms.

Conduct routine patrols and inspections to identify and mitigate potential security risks.

Ensure effective control of access points for guests, employees, contractors, and suppliers.

Maintain high visibility throughout the property to deter incidents and promote guest confidence.

Safety & Risk Management

Conduct regular risk assessments and implement preventive measures.

Ensure compliance with health, safety, and fire regulations as required by Kenyan law and Accor standards.

Lead the hotel's emergency preparedness initiatives, including evacuation procedures and crisis response plans.

Coordinate fire drills and emergency simulations.

Investigate accidents, incidents, theft, fraud, and security breaches, preparing comprehensive reports and recommending corrective actions.

Monitor and reduce operational risks through continuous improvement initiatives.

Leadership & Team Management

Recruit, train, coach, and develop the Security team.

Conduct regular performance evaluations and provide constructive feedback.

Foster a culture of accountability, professionalism, and exceptional guest service.

Lead departmental meetings and toolbox talks.

Ensure officers maintain high grooming and professional standards.

Guest & Employee Experience

Provide a secure environment that enhances the overall guest experience.

Respond promptly and professionally to guest security concerns.

Support the People & Culture department in investigations where required.

Promote safety awareness among all employees through regular training and communication.

Build strong working relationships with department heads to proactively address security concerns.

Compliance & Administration

Ensure full compliance with Accor operational standards, brand requirements, and local legislation.

Maintain accurate records including incident reports, occurrence books, investigation reports, key control logs, and security audits.

Prepare weekly and monthly security reports highlighting incidents, trends, and recommendations.

Manage departmental budgets effectively while controlling costs.

Ensure licenses, certifications, and statutory requirements remain current.

Qualifications

Bachelor's Degree in Criminology, Security Management, Business Administration, or a related field.

Professional certification in Security Management is an added advantage.

First Aid, Fire Safety, or Emergency Response certifications are desirable.

Membership in a recognized professional security body is an added advantage.

Minimum of 5 years' experience in hotel security, with at least 3 years in a supervisory or managerial role.

Experience managing security operations in a large hotel or multi-property environment is an advantage.

Proven experience in crisis management, investigations, and emergency response.

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Experience is an asset

Prior experience working with Opera or a related system

Strong interpersonal and problem solving abilities

Fluency in English, additional languages are a plus

• Lead and manage the day-to-day operations of the Security Department.
• Develop, implement, and continuously improve security policies, procedures, and standard operating procedures (SOPs).
• Ensure adequate security coverage for all hotel operations, events, restaurants, bars, back-of-house areas, parking facilities, and guest rooms.
• Conduct routine patrols and inspections to identify and mitigate potential security risks.
• Ensure effective control of access points for guests, employees, contractors, and suppliers.
• Maintain high visibility throughout the property to deter incidents and promote guest confidence.
• Conduct regular risk assessments and implement preventive measures.
• Ensure compliance with health, safety, and fire regulations as required by Kenyan law and Accor standards.
• Lead the hotel's emergency preparedness initiatives, including evacuation procedures and crisis response plans.
• Coordinate fire drills and emergency simulations.
• Investigate accidents, incidents, theft, fraud, and security breaches, preparing comprehensive reports and recommending corrective actions.
• Monitor and reduce operational risks through continuous improvement initiatives.
• Recruit, train, coach, and develop the Security team.
• Conduct regular performance evaluations and provide constructive feedback.
• Foster a culture of accountability, professionalism, and exceptional guest service.
• Lead departmental meetings and toolbox talks.
• Ensure officers maintain high grooming and professional standards.
• Provide a secure environment that enhances the overall guest experience.
• Respond promptly and professionally to guest security concerns.
• Support the People & Culture department in investigations where required.
• Promote safety awareness among all employees through regular training and communication.
• Build strong working relationships with department heads to proactively address security concerns.
• Ensure full compliance with Accor operational standards, brand requirements, and local legislation.
• Maintain accurate records including incident reports, occurrence books, investigation reports, key control logs, and security audits.
• Prepare weekly and monthly security reports highlighting incidents, trends, and recommendations.
• Manage departmental budgets effectively while controlling costs.
• Ensure licenses, certifications, and statutory requirements remain current.

• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus

• Bachelor's Degree in Criminology, Security Management, Business Administration, or a related field.
• Professional certification in Security Management is an added advantage.
• First Aid, Fire Safety, or Emergency Response certifications are desirable.
• Membership in a recognized professional security body is an added advantage.
• Minimum of 5 years' experience in hotel security, with at least 3 years in a supervisory or managerial role.
• Experience managing security operations in a large hotel or multi-property environment is an advantage.
• Proven experience in crisis management, investigations, and emergency response.
• Prior experience working with Opera or a related system