Seller Support job at Kilimall
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17 Days Ago
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Seller Support
2026-01-28T08:11:48+00:00
Kilimall
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_3315/logo/kilimall.jpeg
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Retail
Sales & Retail, Business Operations, Customer Service
KES
MONTH
2026-02-01T17:00:00+00:00
8

Kilimall.co.ke is Kenya’s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa. We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Product...

  • Handle daily seller inquiries related to onboarding, platform operations, and policies.
  • Collect seller feedback and compile clear, accurate reports for internal review.
  • Track and follow up on orders with shipping delays, ensuring timely resolution and system updates.
  • Conduct local training sessions for new sellers to support smooth onboarding.
  • Process and resolve seller support tickets in line with service standards.
  • Support new seller data tracking and basic analysis to inform operational decisions.
  • Strong communication and teamwork skills; proactive, responsible, and quick to learn.
  • Proficiency in Microsoft Word and Excel.
  • Good communication and presentation skills.
  • Bachelor's Degree in any business related course
  • Prior customer service experience is an added advantage.
bachelor degree
12
JOB-6979c4c407f6f

Vacancy title:
Seller Support

[Type: FULL_TIME, Industry: Retail, Category: Sales & Retail, Business Operations, Customer Service]

Jobs at:
Kilimall

Deadline of this Job:
Sunday, February 1 2026

Duty Station:
Nairobi | Nairobi

Summary
Date Posted: Wednesday, January 28 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Kilimall.co.ke is Kenya’s largest online shopping mall. We launched in July 2014 and our mission is to become No.1 E-commerce platform in Africa. We serve a retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Product...

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure
Interested in applying for this job? Click here to submit your application now.

Are you interested in this position and meet the minimum requirements? Apply by sending an  with your CV and a convincing cover letter to  clearly stating the subject heading "JOB TITLE" by 1st February 2026.. Due to the high volume of applications received, only shortlisted candidates will be contacted.

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Job Info
Job Category: Sales jobs in Kenya
Job Type: Full-time
Deadline of this Job: Sunday, February 1 2026
Duty Station: Nairobi | Nairobi
Posted: 28-01-2026
No of Jobs: 1
Start Publishing: 28-01-2026
Stop Publishing (Put date of 2030): 10-10-2076
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