Responsibilities or duties

The successful candidate will primarily be responsible for supporting and managing the enterprise Oracle e-Business Suite (EBS) products and interfacing applications. This person will support the EBS product and associated extensions and customizations which currently consist of Oracle Procurement, i-Procurement, General Ledger, Project Costing, Accounts Payable, Accounts Receivable, Cash Management, i-sourcing, HRMs, Taleo, hyperion.

Qualifications or requirements (e.g., education, skills)

Bachelor’s Degree in Business, Computer Science or related field.

Experience needed

2 years’ of experience that includes supporting at least three of the following EBS applications. Accounts Payable, Accounts Receivable, General Ledger, Cash Management, Project Costing, I-sourcing, i-procurement, Taleo, HRMs, Hyperion

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Strong knowledge and experience with supporting Oracle EBS modules and other Oracle products. Significant experience in EBS Financials in a technical support role. Experience with developer-related EBS setup such as creating custom concurrence programs and executables. Defining custom profile options, menus, forms, functions, etc. Understanding of basic EBS architecture – Oracle naming and setup conventions, file system layout, server architecture, etc. Experience using My Oracle Support OTN and other Oracle-provided support resources. Training and experience in below oracle tools:- Oracle SQL PL/SQL – ability to understand Oracle seeded PL/SQL program units. Ability to create business solutions within the context of Oracle PL/SQL Oracle Forms and Reports – able to customize EBS program units Oracle Forms Personalization Oracle Workflow Builder – modify existing workflows or create new ones Oracle Application Framework (OAF) – ability to understand Oracle seeded OAF program units. Possessing the ability to create business solutions within the context of Oracle OAF would be a plus. Knowledge of the underlying Oracle tables, integration points and technology processes are critical to success in this role. Good communication skills Innovative and Creative Proven excellent planning, organization and execution skills. Ability to drive change Teamwork Active listening, Good Personal Organisation Good knowledge of Banking laws and regulations

• Supporting and managing the enterprise Oracle e-Business Suite (EBS) products and interfacing applications.
• Examines business needs / requirements and recommend areas for improvement.
• In some cases performs the functional tasks up to and including application on-line transaction data entry and processing.
• Assists in resolution of issues; logs issues and their resolution in Service Desk system.
• Actively monitor functional support queue and troubleshoots end-user issues to identify root cause as end-user or system error and contacts appropriate personnel or technical support;
• Assists with correcting data errors; creates, maintains application setup documentation; assists users in running system processes such as full procure-to-pay life-cycle, year-end closing processes, data interface imports and exports, and reporting processes.
• Executes functional reporting, create ad hoc reports and/or defines report specifications to meet functional reporting requirements.
• Establishes and enforces application security for Oracle EBS which includes users, menus, and responsibilities; maintains configuration and setup tables in EBS.
• Schedules, facilitates, and/or participates in meetings related to supported enterprise business solutions; acts as a liaison with other staff and individuals, business units, and software vendors.
• Provides ongoing training for users through verbal and written communications, and assist with education of/communication to business units regarding system modifications and its impact to business processes.
• Performs functional quality assurance (QA) testing for assigned modules and assist/coordinate user acceptance (UA) testing.
• May be required to perform UAT testing for system maintenance, enhancement, and upgrades.
• Assists in production release coordination/communication activities with project manager, team members, and internal customers.
• Available for after-hours production release/patch testing and support activities as needed.
• Oracle System Configuration set up and support - Ability to modify existing workflows and create new work flows as per business request.

• Strong knowledge and experience with supporting Oracle EBS modules and other Oracle products.
• Significant experience in EBS Financials in a technical support role.
• Experience with developer-related EBS setup such as creating custom concurrence programs and executables.
• Defining custom profile options, menus, forms, functions, etc.
• Understanding of basic EBS architecture – Oracle naming and setup conventions, file system layout, server architecture, etc.
• Experience using My Oracle Support OTN and other Oracle-provided support resources.
• Oracle SQL
• PL/SQL – ability to understand Oracle seeded PL/SQL program units. Ability to create business solutions within the context of Oracle PL/SQL
• Oracle Forms and Reports – able to customize EBS program units
• Oracle Forms Personalization
• Oracle Workflow Builder – modify existing workflows or create new ones
• Oracle Application Framework (OAF) – ability to understand Oracle seeded OAF program units.
• Knowledge of the underlying Oracle tables, integration points and technology processes are critical to success in this role.
• Good communication skills
• Innovative and Creative
• Proven excellent planning, organization and execution skills.
• Ability to drive change
• Teamwork
• Active listening, Good Personal Organisation
• Good knowledge of Banking laws and regulations

• Bachelor’s Degree in Business, Computer Science or related field.