Job Summary

The Senior Client Project Manager is a seasoned subject matter expert, responsible for leading and directing concurrent client projects classified as complex.

The primary responsibility of the Client Project Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to the organization or into the client’s support operations).

Key Responsibilities:

Strategic Leadership

• Provide the overall direction and governance for the project
• Drive the project delivery excellence and continuous improvement initiatives
• Lead steering committees’ forums and executive reviews
• Ensure adherence to project management methodologies, quality standards and compliance requirements

Project Management

• Oversee end to end execution of the project lifecycle and manage the multiple contractors engaged in the project
• Ensures that the project delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction.
• Monitor the project performance against scope, budget, risks and benefit realization
• Maintain the project governance, reporting and quality gates as per the scope
• Manages the delivery of the project, including rigorous scope control and change management.
• Ensure successful implementation, stabilization and transition to business operations
• Ensure effective management of project documentation, deliverables, testing and deployment tasks.
• Ensure the contractors deliver services in line with the agreed terms, project timelines, budgets and quality standards
• Monitor and manage change requests, scope changes, impact assessment and approval to ensure changes are governed and oversee the change management process.

Stakeholder Management

• Engages with stakeholders to deliver projects from original concept through final
• Provide executive level status updated and strategic recommendations
• Facilitate and coordinate decision making, issue resolution and escalation management
• Ensures clear and concise communications to all stakeholders.

Risk and Compliance Management

• Identify, assess and mitigate the project risks and issues
• Ensure compliance with organizational policies and industry standards
• Drive the quality assurance activities in collaboration with the technical teams
• Documentation and management of risks and issues.
• Performs any other related task as required.

Knowledge and Attributes:

• Seasoned project management skills, including the ability to plan, organize, and execute projects from initiation to completion.
• Ability to establish strong relationships with internal stakeholders and external clients.
• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
• Good written and verbal communication skills.
• Seasoned ability to manage urgent and complex tasks simultaneously.
• Seasoned business acumen and commercial skills.
• Passionate, strong initiative, self-driven with a commitment to succeed.
• Seasoned influencing ability whilst taking a collaborative approach.
• Decisive with good attention to detail ability.
• Competent in project change management.
• Seasoned knowledge of the IT industry, domain, or technology related to the client’s project.
• Seasoned problem-solving and analytical skills to identify and address issues that may arise during project implementation.

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent in business and / or project management or related field.
• Relevant project management certifications required.
• PMP certification is mandatory.
• 5+ years of experience in Project/program management
• ITIL certification is beneficial.

Required experience:

• Seasoned project management experience preferably in a multinational professional services environment.
• Seasoned client engagement experience.
• Demonstrated understanding of the project life cycle.
• Strong background in governance, stakeholder management, budgeting and risk management
• Seasoned experience managing IT Infrastructure and applications projects.

• Provide the overall direction and governance for the project
• Drive the project delivery excellence and continuous improvement initiatives
• Lead steering committees’ forums and executive reviews
• Ensure adherence to project management methodologies, quality standards and compliance requirements
• Oversee end to end execution of the project lifecycle and manage the multiple contractors engaged in the project
• Ensures that the project delivers an as-sold solution, remains within the baselined budget and is delivered on time whilst maintaining quality criteria and client satisfaction.
• Monitor the project performance against scope, budget, risks and benefit realization
• Maintain the project governance, reporting and quality gates as per the scope
• Manages the delivery of the project, including rigorous scope control and change management.
• Ensure successful implementation, stabilization and transition to business operations
• Ensure effective management of project documentation, deliverables, testing and deployment tasks.
• Ensure the contractors deliver services in line with the agreed terms, project timelines, budgets and quality standards
• Monitor and manage change requests, scope changes, impact assessment and approval to ensure changes are governed and oversee the change management process.
• Engages with stakeholders to deliver projects from original concept through final
• Provide executive level status updated and strategic recommendations
• Facilitate and coordinate decision making, issue resolution and escalation management
• Ensures clear and concise communications to all stakeholders.
• Identify, assess and mitigate the project risks and issues
• Ensure compliance with organizational policies and industry standards
• Drive the quality assurance activities in collaboration with the technical teams
• Documentation and management of risks and issues.
• Performs any other related task as required.

• Seasoned project management skills, including the ability to plan, organize, and execute projects from initiation to completion.
• Ability to establish strong relationships with internal stakeholders and external clients.
• Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
• Good written and verbal communication skills.
• Seasoned ability to manage urgent and complex tasks simultaneously.
• Seasoned business acumen and commercial skills.
• Passionate, strong initiative, self-driven with a commitment to succeed.
• Seasoned influencing ability whilst taking a collaborative approach.
• Decisive with good attention to detail ability.
• Competent in project change management.
• Seasoned knowledge of the IT industry, domain, or technology related to the client’s project.
• Seasoned problem-solving and analytical skills to identify and address issues that may arise during project implementation.

• Bachelor’s degree or equivalent in business and / or project management or related field.
• Relevant project management certifications required.
• PMP certification is mandatory.
• ITIL certification is beneficial.