The Digital Health Agency (DHA) is a government body dedicated to transforming healthcare delivery through the integration of cutting-edge digital technologies. Our mission is to enhance healthcare accessibility, improve patient outcomes, and ensure data security by developing and maintaining a comprehensive digital health ecosystem across Kenya.

Point of Care Services

• Disseminating policies, strategies, standards, guidelines, legislation, and regulations on point-of-care solutions;
• Conducting root cause analysis for point-of-care solutions;
• Undertaking stakeholder mapping on digital health solutions;
• Monitoring and evaluating the functionality of the system;
• Analyzing requirements for clinical support in the system;
• Monitoring and evaluating the efficiency of enhancements;
• Implementing mitigation strategies for the risk;
• Monitoring and reassessing the risks identified;
• Developing system flowcharts
• Implementing authentication mechanisms for user role;
• Defining user registration;
• Overseeing deployment of point of care solutions in pilot settings;
• Deploying point-of-care solutions for scale-up; and
• Conducting data back-up.

Health Informatics

• Implementing indicator manuals, data standards, guidelines, and reporting formats for aggregate health information management in collaboration with national programs;
• Establishing requirements for health indicators and reporting obligations across health information systems;
• Implementing integration of aggregate health information management for seamless data transmission from point of care solutions;
• Developing geospatial data visualization analysis and integrating multiple dashboards for real-time health data monitoring;
• Implementing detailed data breakdown capabilities for granular analysis and decision-making;
• Establishing data security, privacy regulations, and comprehensive policies for data access, sharing, and retention;
• Implementing data cleaning, validation, and aggregation workflows for quality assurance;
• Collecting, aggregating data needs for analysis, and coordinating preparation of comprehensive datasets;
• Monitoring and maintaining visualization dashboards to ensure optimal performance and functionality;
• Evaluating dashboard effectiveness and overall system performance metrics;
• Measuring the effectiveness of implemented policies, strategies, and operational frameworks;
• Collecting stakeholder feedback and conducting systematic reviews to identify improvement areas;
• Reviewing existing data governance policies and guidelines to identify gaps, overlaps, and enhancement opportunities;
• Conducting periodic audits and assessments to ensure compliance and system integrity;
• Disseminating health information products and evaluating public portal effectiveness; and
• Coordinating quality assurance processes and stakeholder engagement initiatives for continuous improvement.

Health Information Management

• Evaluating technical and operational potential constraints of the health informatics;
• Implementing data collection framework for the health informatics registries;
• Implementing data quality checks for health informatics registries;
• Implementing standards for health informatics;
• Implement key performance indicators to assess systems performance impact;
• Maintaining centralized, interoperable health informatics;
• Reviewing health informatics compliance to data protection regulations;
• Implementing risk assessment framework for health informatics;
• Conducting regular assessment of health informatics; and
• Conducting hackathons to test emerging technologies in health informatics.

Systems Support and Maintenance

• Planning and communicating downtime routine system maintenance to minimize descriptions;
• Reviewing support desk data to identify recurring issues and recommend systems improvement;
• Tracking performance metrics (ticket resolution time, user satisfaction) to ensure quality service;
• Documenting actions taken for accountability and future reference;
• Implementing support desk policies and procedures for incident management protocols, resolution guidelines, reporting metrics and user expectations;
• Identifying types of technical issues and determine the security levels;
• Assigning roles and responsibilities as per the level and types of technical issues;
• Performing regular vulnerability assessment and penetration testing;
• Increasing monitoring efforts to detect any attempt to exploit the same or related vulnerabilities;
• Verifying that the user issue are resolved to their satisfaction; and
• Identifying recurring issues and implement long term solutions.

Standards and Compliance

• Implementing systems for monitoring adherence to policies and standards;
• Gathering feedback through surveys, interviews and performance metrics on policy review and continuous improvement;
• Conducting analysis on identified gaps and prioritize compliance;
• Strengthening data policy and security measures;
• Identifying and documenting best practices;
• Assessing existing policies and procedures for compliance with legal requirements;
• Conducting regular audits to ensure adherence;
• Establishing or participating in health data governance committees to oversee standards implementation;
• Sharing regular updates on changes in standards, guidelines and regulations;
• Updating the ticketing system to track and resolve compliance related issues efficiently
• Tracking compliance using monitoring and compliance tools like audits, surveys and analytics dashboards; and
• Implementing a support system, help desk or advisory board for stakeholders needing clarification or assistance.

Certification

• Implementing systems for monitoring adherence to certification framework;
• Performing on-site inspections to ensure healthcare facilities are meeting regulatory requirements;
• Evaluating digital health technologies to ensure they are complying with dha framework;
• Verifying the interoperability of healthcare systems and their integration with DHA’s health information exchange platform;
• Ensuring healthcare professionals are receiving proper training in certified digital health technologies;
• Conducting investigations into incidents related to non-compliance or regulatory breaches associated with digital health certification;
• Ensuring the quality and safety standards of healthcare services are consistently being met;
• Collecting feedback from healthcare entities to identify areas of improvements to the certification process;
• Recommending improvements to certification processes; and
• Training healthcare providers on digital health compliance and best practices.

Capacity Building

• Providing technical assistance to collect store and analyze health care data across different platforms;
• Promoting awareness in digital health solutions especially in areas with low health digital literacy;
• Consulting with users and administrators to identify digital education and improvement opportunities;
• Incorporating feedback and refining content and delivery methods;
• Including practical exercise and demonstrations for hands on/on job training;
• Conducting peer review with experts to ensure accuracy and relevance of digital health information systems curriculum;
• Using pre and post training quizzes, surveys or interviews to evaluate knowledge improvement;
• Conducting monitoring and evaluation, impact assessment, on effectiveness of capacity building; and
• Raising awareness on digital literacy, digital health standards, digital health systems and solutions.

Requirements

• Cumulative period of six (6) years relevant work experience, three (3) of which should have been in the grade of Digital Health Officer I or in a comparable position;
• Bachelor’s degree in any of the following disciplines:- Health Information Technology, Health Records and information Science, Health Systems, Information Communication Technology, Epidemiology, Clinical Medicine, Nursing, Nutrition, or equivalent qualification from a recognized institution.
• Registered and licensed by a recognized regulatory body as applicable;
• Proficiency in computer applications; and
• Shown merit and ability as reflected in work performance and results.

• Disseminating policies, strategies, standards, guidelines, legislation, and regulations on point-of-care solutions
• Conducting root cause analysis for point-of-care solutions
• Undertaking stakeholder mapping on digital health solutions
• Monitoring and evaluating the functionality of the system
• Analyzing requirements for clinical support in the system
• Monitoring and evaluating the efficiency of enhancements
• Implementing mitigation strategies for the risk
• Monitoring and reassessing the risks identified
• Developing system flowcharts
• Implementing authentication mechanisms for user role
• Defining user registration
• Overseeing deployment of point of care solutions in pilot settings
• Deploying point-of-care solutions for scale-up
• Conducting data back-up
• Implementing indicator manuals, data standards, guidelines, and reporting formats for aggregate health information management in collaboration with national programs
• Establishing requirements for health indicators and reporting obligations across health information systems
• Implementing integration of aggregate health information management for seamless data transmission from point of care solutions
• Developing geospatial data visualization analysis and integrating multiple dashboards for real-time health data monitoring
• Implementing detailed data breakdown capabilities for granular analysis and decision-making
• Establishing data security, privacy regulations, and comprehensive policies for data access, sharing, and retention
• Implementing data cleaning, validation, and aggregation workflows for quality assurance
• Collecting, aggregating data needs for analysis, and coordinating preparation of comprehensive datasets
• Monitoring and maintaining visualization dashboards to ensure optimal performance and functionality
• Evaluating dashboard effectiveness and overall system performance metrics
• Measuring the effectiveness of implemented policies, strategies, and operational frameworks
• Collecting stakeholder feedback and conducting systematic reviews to identify improvement areas
• Reviewing existing data governance policies and guidelines to identify gaps, overlaps, and enhancement opportunities
• Conducting periodic audits and assessments to ensure compliance and system integrity
• Disseminating health information products and evaluating public portal effectiveness
• Coordinating quality assurance processes and stakeholder engagement initiatives for continuous improvement
• Evaluating technical and operational potential constraints of the health informatics
• Implementing data collection framework for the health informatics registries
• Implementing data quality checks for the health informatics registries
• Implementing standards for health informatics
• Implement key performance indicators to assess systems performance impact
• Maintaining centralized, interoperable health informatics
• Reviewing health informatics compliance to data protection regulations
• Implementing risk assessment framework for health informatics
• Conducting regular assessment of health informatics
• Conducting hackathons to test emerging technologies in health informatics
• Planning and communicating downtime routine system maintenance to minimize descriptions
• Reviewing support desk data to identify recurring issues and recommend systems improvement
• Tracking performance metrics (ticket resolution time, user satisfaction) to ensure quality service
• Documenting actions taken for accountability and future reference
• Implementing support desk policies and procedures for incident management protocols, resolution guidelines, reporting metrics and user expectations
• Identifying types of technical issues and determine the security levels
• Assigning roles and responsibilities as per the level and types of technical issues
• Performing regular vulnerability assessment and penetration testing
• Increasing monitoring efforts to detect any attempt to exploit the same or related vulnerabilities
• Verifying that the user issue are resolved to their satisfaction
• Identifying recurring issues and implement long term solutions
• Implementing systems for monitoring adherence to policies and standards
• Gathering feedback through surveys, interviews and performance metrics on policy review and continuous improvement
• Conducting analysis on identified gaps and prioritize compliance
• Strengthening data policy and security measures
• Identifying and documenting best practices
• Assessing existing policies and procedures for compliance with legal requirements
• Conducting regular audits to ensure adherence
• Establishing or participating in health data governance committees to oversee standards implementation
• Sharing regular updates on changes in standards, guidelines and regulations
• Updating the ticketing system to track and resolve compliance related issues efficiently
• Tracking compliance using monitoring and compliance tools like audits, surveys and analytics dashboards
• Implementing a support system, help desk or advisory board for stakeholders needing clarification or assistance
• Implementing systems for monitoring adherence to certification framework
• Performing on-site inspections to ensure healthcare facilities are meeting regulatory requirements
• Evaluating digital health technologies to ensure they are complying with dha framework
• Verifying the interoperability of healthcare systems and their integration with DHA’s health information exchange platform
• Ensuring healthcare professionals are receiving proper training in certified digital health technologies
• Conducting investigations into incidents related to non-compliance or regulatory breaches associated with digital health certification
• Ensuring the quality and safety standards of healthcare services are consistently being met
• Collecting feedback from healthcare entities to identify areas of improvements to the certification process
• Recommending improvements to certification processes
• Training healthcare providers on digital health compliance and best practices
• Providing technical assistance to collect store and analyze health care data across different platforms
• Promoting awareness in digital health solutions especially in areas with low health digital literacy
• Consulting with users and administrators to identify digital education and improvement opportunities
• Incorporating feedback and refining content and delivery methods
• Including practical exercise and demonstrations for hands on/on job training
• Conducting peer review with experts to ensure accuracy and relevance of digital health information systems curriculum
• Using pre and post training quizzes, surveys or interviews to evaluate knowledge improvement
• Conducting monitoring and evaluation, impact assessment, on effectiveness of capacity building
• Raising awareness on digital literacy, digital health standards, digital health systems and solutions

• Proficiency in computer applications

• Bachelor’s degree in any of the following disciplines:- Health Information Technology, Health Records and information Science, Health Systems, Information Communication Technology, Epidemiology, Clinical Medicine, Nursing, Nutrition, or equivalent qualification from a recognized institution.
• Registered and licensed by a recognized regulatory body as applicable