Background

AGL (Africa Global Logistics), the reference multimodal logistics operator in Africa, is part of the MSC family. With 23,000 employees in 50 countries, the company connects Africa to Africa and to the rest of the world. AGL relies on its 250 subsidiaries in Africa, Haiti, Timor and Indonesia to provide port, ocean, logistics and railway solutions.

Mission Description

The Senior Exports Supervisor is responsible for supervising the day-to-day export operations, ensuring efficient service delivery, regulatory compliance, operational excellence, and high customer satisfaction. The role coordinates export activities, supports business development initiatives, monitors team performance, and ensures timely execution of all export processes in line with company standards and customer expectations.

Operational Supervision

• Supervise daily export operations to ensure timely execution of customer requirements.
• Coordinate documentation, customs clearance, shipping, transport, and warehouse activities.
• Monitor operational KPIs and implement corrective actions where required.
• Escalate operational risks and service issues promptly.

Client Service & Relationship Management

• Maintain strong relationships with existing clients and ensure service excellence.
• Resolve customer concerns within agreed service levels.
• Conduct client service reviews and support customer retention initiatives.
• Support tariff reviews and implementation.

Regulatory & Compliance

• Ensure compliance with customs regulations, KRA requirements, and company procedures.
• Coordinate submission of bond returns and statutory documentation.
• Support internal and external audits.
• Ensure documentation, accuracy and process compliance.

Reporting & Performance Monitoring

• Prepare daily, weekly, and monthly operational reports.
• Monitor departmental KPIs and productivity.
• Analysis operational trends and recommend improvements.
• Maintain accurate operational records.

Business Development Support

• Support the identification of new business opportunities.
• Prepare quotations and operational proposals.
• Participate in customer visits where required.
• Support implementation of new customer accounts.

Team Leadership

• Supervise, coach and develop the exports team.
• Allocate work and monitor productivity.
• Conduct performance discussions and provide continuous feedback.
• Identify training needs and support capability development.
• Drive adherence to company policies and operational standards.

Continuous Improvement

• Identify opportunities to improve efficiency and reduce operational costs.
• Champion process improvement initiatives.
• Support implementation of operational excellence projects.

Profile

• Bachelor's degree in International Business, Logistics, Supply Chain, or a related field.
• 4 years of experience in export operations.
• 3 years managing a team at a supervisory level

• Supervise daily export operations to ensure timely execution of customer requirements.
• Coordinate documentation, customs clearance, shipping, transport, and warehouse activities.
• Monitor operational KPIs and implement corrective actions where required.
• Escalate operational risks and service issues promptly.
• Maintain strong relationships with existing clients and ensure service excellence.
• Resolve customer concerns within agreed service levels.
• Conduct client service reviews and support customer retention initiatives.
• Support tariff reviews and implementation.
• Ensure compliance with customs regulations, KRA requirements, and company procedures.
• Coordinate submission of bond returns and statutory documentation.
• Support internal and external audits.
• Ensure documentation, accuracy and process compliance.
• Prepare daily, weekly, and monthly operational reports.
• Monitor departmental KPIs and productivity.
• Analysis operational trends and recommend improvements.
• Maintain accurate operational records.
• Support the identification of new business opportunities.
• Prepare quotations and operational proposals.
• Participate in customer visits where required.
• Support implementation of new customer accounts.
• Supervise, coach and develop the exports team.
• Allocate work and monitor productivity.
• Conduct performance discussions and provide continuous feedback.
• Identify training needs and support capability development.
• Drive adherence to company policies and operational standards.
• Identify opportunities to improve efficiency and reduce operational costs.
• Champion process improvement initiatives.
• Support implementation of operational excellence projects.

• Supervising daily export operations
• Coordinating documentation, customs clearance, shipping, transport, and warehouse activities
• Monitoring operational KPIs
• Implementing corrective actions
• Escalating operational risks and service issues
• Maintaining client relationships
• Resolving customer concerns
• Conducting client service reviews
• Supporting customer retention initiatives
• Supporting tariff reviews and implementation
• Ensuring compliance with customs regulations, KRA requirements, and company procedures
• Coordinating submission of bond returns and statutory documentation
• Supporting internal and external audits
• Ensuring documentation accuracy and process compliance
• Preparing operational reports
• Monitoring departmental KPIs and productivity
• Analyzing operational trends
• Recommending improvements
• Maintaining accurate operational records
• Identifying new business opportunities
• Preparing quotations and operational proposals
• Participating in customer visits
• Supporting implementation of new customer accounts
• Supervising, coaching, and developing teams
• Allocating work and monitoring productivity
• Conducting performance discussions
• Providing continuous feedback
• Identifying training needs
• Supporting capability development
• Driving adherence to company policies and operational standards
• Identifying opportunities for efficiency improvement
• Reducing operational costs
• Championing process improvement initiatives
• Supporting operational excellence projects

• Bachelor's degree in International Business, Logistics, Supply Chain, or a related field.
• 4 years of experience in export operations.
• 3 years managing a team at a supervisory level.