Background

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.

Job Purpose

The Senior Exports Supervisor is responsible for supervising the day-to-day export operations, ensuring efficient service delivery, regulatory compliance, operational excellence, and high customer satisfaction. The role coordinates export activities, supports business development initiatives, monitors team performance, and ensures timely execution of all export processes in line with company standards and customer expectations.

Qualifications

Bachelor’s degree in International Business, Logistics, Supply Chain, or a related field.

Experience

8+ years of experience in export operations within Logistics, Freight Forwarding, Transport & Supply Chain Management industry

3+ years managing a team at a supervisory level.

• Supervise daily export operations to ensure timely execution of customer requirements.
• Coordinate documentation, customs clearance, shipping, transport, and warehouse activities.
• Monitor operational KPIs and implement corrective actions where required.
• Escalate operational risks and service issues promptly.
• Maintain strong relationships with existing clients and ensure service excellence.
• Resolve customer concerns within agreed service levels.
• Conduct client service reviews and support customer retention initiatives.
• Support tariff reviews and implementation.
• Ensure compliance with customs regulations, KRA requirements, and company procedures.
• Coordinate submission of bond returns and statutory documentation.
• Support internal and external audits.
• Ensure documentation accuracy and process compliance.
• Prepare daily, weekly, and monthly operational reports.
• Monitor departmental KPIs and productivity.
• Analyse operational trends and recommend improvements.
• Maintain accurate operational records.
• Support the identification of new business opportunities.
• Prepare quotations and operational proposals.
• Participate in customer visits where required.
• Support implementation of new customer accounts.
• Supervise, coach and develop the exports team.
• Allocate work and monitor productivity.
• Conduct performance discussions and provide continuous feedback.
• Identify training needs and support capability development.
• Drive adherence to company policies and operational standards.
• Identify opportunities to improve efficiency and reduce operational costs.
• Champion process improvement initiatives.
• Support implementation of operational excellence projects.

• Bachelor’s degree in International Business, Logistics, Supply Chain, or a related field.