CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.

Senior HR Officer – Warehouse & Outsourced Labour Management

JOB PURPOSE:

To provide HR and administrative support to our client’s outsourced warehouse team. The ideal candidate should have experience managing large outsourced teams within a fast-paced FMCG or warehouse environment and be flexible to work both day and night shifts. Operational exposure will be an added advantage.

Key Responsibilities

Workforce Planning & Resourcing

Lead resourcing for all vacant positions within the Warehouse and site operations.

Coordinate recruitment activities with HR teams, hiring managers, and outsourced labor providers.

Ensure manpower planning aligns with operational demand, productivity targets and budget.

Support succession planning for all key positions to avoid gaps

HR Operations & Compliance

Ensure strict adherence to all HR procedures, including recruitment, induction, confirmation, separation, discipline, salary inputs, training, and performance appraisals.

Monitor and enforce compliance with statutory labor laws, company policies, and internal controls.

Act as the site custodian for audits and HR compliance reviews.

Employee Lifecycle Management

Oversee induction of all new employees on AGL policies, procedures, code of conduct, and site regulations.

Ensure timely creation and approval of employee email and system access.

Manage staff separation processes, including documentation, clearances, and exit reporting.

Attendance, Leave & Utilization Management

Monitor staff attendance, absenteeism, and leave utilization to ensure alignment with KPIs and operational requirements.

Ensure leave planning is followed and leave liability is maintained within acceptable limits.

Review attendance summary sheets to support payroll and vendor invoicing.

Outsourced Labor & Vendor Management

Coordinate with outsourced labour providers to ensure workforce delivery meets business needs.

Verify subcontracted labour invoices against attendance, utilization, and approved rates.

Monitor HR service provider KPIs and conduct periodic performance reviews.

Employee Relations & Discipline

Handle disciplinary matters at the our client outsourced site in line with company policy and Labor law.

Support grievance handling, dispute resolution, and disciplinary investigations.

Manage employee relations to maintain a productive and harmonious workplace.

Participate in and support works council and industrial relations forums.

Health, Safety & Wellbeing

Ensure adherence to occupational health and safety standards, government regulations, and company policies.

Promote a culture of safety, compliance, and employee wellbeing across the site.

Coordinate with HSE teams on compliance and corrective actions.

Reporting & Analytics

Prepare and present periodic HR reports including:

• Workforce numbers and utilization
• Leave and absenteeism trends
• Turnover and attrition analysis
• Training, discipline, and engagement metrics

Provide insights and recommendations to site and senior leadership.

HR Administration & Site Support

Oversee day-to-day operations of the HR & Admin desk, ensuring timely response to staff queries.

Ensure proper filing, documentation, and renewal of statutory and operational certificates.

Manage administrative support activities such as stationery requests and staff meal coordination.

Attend toolbox talks ,site meetings, record minutes, and drive closure of action items.

People Management

Lead and develop the site HR team

Delegate operational tasks while maintaining governance, control, and accountability.

Build HR capability to support a high-volume, fast-paced operation.

Qualifications

Degree in Human Resource Management or equivalent.

Knowledge of Labour laws

Member of IHRM

CHRP certification is a MUST

Experience

A minimum of 5 years of HR experience, with at least 3 years served in the role of Senior HR Officer.

The ideal candidate should have experience managing large outsourced teams within a fast-paced FMCG or warehouse environment and be flexible to work both day and night shifts. Operational exposure will be an added advantage.

• Lead resourcing for all vacant positions within the Warehouse and site operations.
• Coordinate recruitment activities with HR teams, hiring managers, and outsourced labor providers.
• Ensure manpower planning aligns with operational demand, productivity targets and budget.
• Support succession planning for all key positions to avoid gaps
• Ensure strict adherence to all HR procedures, including recruitment, induction, confirmation, separation, discipline, salary inputs, training, and performance appraisals.
• Monitor and enforce compliance with statutory labor laws, company policies, and internal controls.
• Act as the site custodian for audits and HR compliance reviews.
• Oversee induction of all new employees on AGL policies, procedures, code of conduct, and site regulations.
• Ensure timely creation and approval of employee email and system access.
• Manage staff separation processes, including documentation, clearances, and exit reporting.
• Monitor staff attendance, absenteeism, and leave utilization to ensure alignment with KPIs and operational requirements.
• Ensure leave planning is followed and leave liability is maintained within acceptable limits.
• Review attendance summary sheets to support payroll and vendor invoicing.
• Coordinate with outsourced labour providers to ensure workforce delivery meets business needs.
• Verify subcontracted labour invoices against attendance, utilization, and approved rates.
• Monitor HR service provider KPIs and conduct periodic performance reviews.
• Handle disciplinary matters at the our client outsourced site in line with company policy and Labor law.
• Support grievance handling, dispute resolution, and disciplinary investigations.
• Manage employee relations to maintain a productive and harmonious workplace.
• Participate in and support works council and industrial relations forums.
• Ensure adherence to occupational health and safety standards, government regulations, and company policies.
• Promote a culture of safety, compliance, and employee wellbeing across the site.
• Coordinate with HSE teams on compliance and corrective actions.
• Prepare and present periodic HR reports including: Workforce numbers and utilization, Leave and absenteeism trends, Turnover and attrition analysis, Training, discipline, and engagement metrics
• Provide insights and recommendations to site and senior leadership.
• Oversee day-to-day operations of the HR & Admin desk, ensuring timely response to staff queries.
• Ensure proper filing, documentation, and renewal of statutory and operational certificates.
• Manage administrative support activities such as stationery requests and staff meal coordination.
• Attend toolbox talks ,site meetings, record minutes, and drive closure of action items.
• Lead and develop the site HR team
• Delegate operational tasks while maintaining governance, control, and accountability.
• Build HR capability to support a high-volume, fast-paced operation.

• Degree in Human Resource Management or equivalent.
• Knowledge of Labour laws
• Member of IHRM
• CHRP certification is a MUST