Who We Are:

As a global leader, CARE is shaping the future of the humanitarian and development sector. Each year, we deliver support and services to millions of people globally. We do this by focusing on our mission and vision, and the values of equality and excellence that guide our organization. We seek dedicated individuals who align with our mission and are passionate about making it a reality by collaborating with others, embracing learning and innovation, and delivering results.

What We Are Looking For:

At CARE, we value diversely talented people who can bring different experiences and perspectives to our organization. We know that not all applicants will have every skill and qualification. We encourage everyone who meets the minimum required qualifications to apply. Having one or more of the preferred qualifications will strengthen an application. But, even if you are earlier in your career or followed a non-traditional educational or professional path, we hope you will consider a career at CARE.

About the Role

We are looking for an analytically minded HR professional who thrives on bringing order to complexity. As Senior HR Operations Specialist, you'll be the strategic backbone of our HRBP function—turning HR data into actionable insights, coordinating critical global projects, and ensuring our People & Culture initiatives deliver real impact across our international footprint.

This is not a typical admin role. You will own high-visibility projects that shape how we manage our people globally, working at the intersection of data, policy, and operational excellence.

What You will Do

Transform HR Data into Strategic Insights

• Lead the rollout of global People & Culture dashboards that give leadership the insights they need to make better decisions
• Coordinate data collection across Country Offices, ensuring quality, consistency, and timely delivery
• Spot trends, flag issues, and translate complex data into clear, actionable intelligence for HRBPs and senior leaders

Drive Global Handbook Harmonization

• Take end-to-end ownership of our employee handbook alignment project—a critical initiative touching every employee globally
• Manage the delicate balance between global consistency and local adaptation, tracking deviations and ensuring nothing falls through the cracks
• Act as the central coordination point for Country Offices, keeping the project on track and escalating risks before they become problems

Strengthen People & Culture Delivery

• Coordinate implementation of employee engagement initiatives, talent management programs, and Employee Assistance Programs (EAPs) across regions
• Ensure initiatives don't just launch—they land well, with clear tracking and measurable progress

Support Employee Relations Excellence

• Bring structure to ER case management through robust tracking, documentation, and timeline management
• Support fact-finding and investigation processes where your skills align, working closely with HRBPs

What You will Bring

The Must-Haves:

• Strong analytical mindset with proven ability to work with HR data and metrics
• Excellent project coordination skills—you can juggle multiple workstreams, keep stakeholders aligned, and deliver to deadline
• Meticulous attention to detail combined with the ability to see the bigger strategic picture
• Experience working in multi-country or matrix HR environments
• Outstanding communication skills—you can explain complex information clearly to diverse audiences
• Proficiency in Excel/Google Sheets and comfort learning new HR systems

What Will Set You Apart:

• Experience building HR dashboards or reporting frameworks
• Background in policy review, handbook development, or HR compliance
• Exposure to employee relations case management
• Cultural intelligence and ability to navigate different regional contexts
• A proactive, solutions-focused approach—you see problems before they escalate

Why This Role Matters

You will be working on initiatives that directly impact how thousands of employees experience our organization. Your coordination will help ensure fair, consistent practices globally while respecting local contexts. Your insights will inform leadership decisions about our workforce. Your project management will bring critical HR transformation initiatives across the finish line.

If you are energized by making HR operations run like clockwork, love turning messy data into clear insights, and want to see the tangible impact of your work across a global organization—this role is for you.

#LI-CM1

• Lead the rollout of global People & Culture dashboards that give leadership the insights they need to make better decisions
• Coordinate data collection across Country Offices, ensuring quality, consistency, and timely delivery
• Spot trends, flag issues, and translate complex data into clear, actionable intelligence for HRBPs and senior leaders
• Take end-to-end ownership of our employee handbook alignment project—a critical initiative touching every employee globally
• Manage the delicate balance between global consistency and local adaptation, tracking deviations and ensuring nothing falls through the cracks
• Act as the central coordination point for Country Offices, keeping the project on track and escalating risks before they become problems
• Coordinate implementation of employee engagement initiatives, talent management programs, and Employee Assistance Programs (EAPs) across regions
• Ensure initiatives don't just launch—they land well, with clear tracking and measurable progress
• Bring structure to ER case management through robust tracking, documentation, and timeline management
• Support fact-finding and investigation processes where your skills align, working closely with HRBPs

• Strong analytical mindset with proven ability to work with HR data and metrics
• Excellent project coordination skills—you can juggle multiple workstreams, keep stakeholders aligned, and deliver to deadline
• Meticulous attention to detail combined with the ability to see the bigger strategic picture
• Experience working in multi-country or matrix HR environments
• Outstanding communication skills—you can explain complex information clearly to diverse audiences
• Proficiency in Excel/Google Sheets and comfort learning new HR systems
• Experience building HR dashboards or reporting frameworks
• Background in policy review, handbook development, or HR compliance
• Exposure to employee relations case management
• Cultural intelligence and ability to navigate different regional contexts
• A proactive, solutions-focused approach—you see problems before they escalate

• Bachelor's Degree preferably in Human Resource Management, Business Administration or similar field
• Minimum five (5) years’ experience in general HR management in a similar role.
• Demonstrated ability to work in multi-cultural situations
• Proven ability to handle challenging work load
• Cross-cultural experience, understanding and sensitivity;
• Excellent interpersonal and written and oral communication skills;
• Experience supporting HR data collection, reporting, or dashboards
• Familiarity with employee handbook development, policy alignment, or HR compliance processes
• Demonstrated ability to manage projects, including planning, coordination, tracking, and delivery against timelines.
• Globally recognized HR certification
• Previous work experience with an international NGO
• Experience working in a regional HR position
• Investigation and case management skills