Vacancy title:
Senior Hospitality Officer

[Type: FULL_TIME, Industry: Consulting, Category: Management, Accounting & Finance, Sales & Retail, Admin & Office, Human Resources, Business Operations, Customer Service, Restaurant & Hospitality]

Jobs at:
Halton Agency

Deadline of this Job:
Sunday, August 16 2026

Duty Station:
Nairobi | Nairobi

Summary
Date Posted: Friday, August 7 2026, Base Salary: Not Disclosed

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JOB DETAILS:

Job Summary

The Senior Hospitality Officer oversees hospitality operations to ensure exceptional service delivery across accommodation, food and beverage, housekeeping, and guest relations. The role also supports operational planning, staff supervision, and continuous service improvement.

Key Responsibilities

• Supervise hospitality operations across departments.
• Monitor guest satisfaction and resolve service issues.
• Ensure compliance with hospitality standards and policies.
• Coordinate staff schedules and operational activities.
• Prepare departmental reports and performance reviews.
• Support budgeting and resource planning.

Minimum Qualifications

• Bachelor's Degree in Hospitality Management or a related field.

Experience

• Relevant experience in hospitality management.

Core Competencies

• Leadership.
• Operational management.
• Customer service.
• Decision-making.
• Problem-solving.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure
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0769290087

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