Job Specification

Reporting to the Assistant Director, Information Communication Technology, the Senior Information Communication Technology (ICT) Officer will be responsible for: Administering, maintaining and supporting the Microsoft Dynamics 365 Business Central System (ERP), SharePoint, CRM system, and other internal ICT systems; Developing, customizing and extending ERP functional modules using C/AL and AL to meet user needs; Designing and implementing new ERP objects — tables, pages, codeunits, queries and reports — within the approved custom object range, and maintaining existing customizations through upgrades; Documenting, diagnosing and troubleshooting errors and any other issues on each functional module of the ERP; Designing, building and maintaining integrations between Business Central and other internal and external systems through APIs and web services; Exposing and transferring specific ERP functions and data to the NAV-integrated portals, in liaison with the Portals Developer; Supporting third party integrations at the ERP layer where required; Planning and executing ERP updates, patches, upgrades and version migrations (including Dynamics NAV to Business Central), while safeguarding data integrity; Ensuring business continuity through regular ERP backups and recovery testing; Preparing and maintaining technical documentation for ERP configurations, customizations and procedures; Integration of MS 365 Business Central with other systems; Custom reports design and Microsoft Power BI dashboards; Ensuring Business continuity by performing regular updates, patches, and backups; Monitoring systems for potential vulnerabilities and responding to security incidents as needed; Preparing and maintaining documentation for ICT processes, source codes, systems configurations, and procedures; Providing end user support and training users on effective and efficient use of ICT facilities;

Person Specifications

For appointment to this grade, an officer must have: -

Cumulative service period of six (6) years relevant work experience three (3) of which should have been in the grade of Information Communication Technology Officer I or in a comparable position. Such experience to include expertise in Microsoft Dynamics NAV development, customization and upgrade.

Bachelor of Science degree in any of the following fields: Computer Science, Computer Technology, Informatics, Computer Science & Technology, Information Systems, Informatics and Computer Science, Information Technology, Computer Security and Forensics, Business Information Technology, Electrical/Electronic Engineering, Telecommunications Engineering or its equivalent qualification from a recognized Institution;

Certification related to Microsoft Dynamics NAV / Business Central;

Proficiency in Dynamics NAV / Business Central object model and development environment (C/SIDE, and/or Visual Studio Code with AL), and of the underlying Microsoft SQL Server database;

Certificate in Database Management (Oracle, SQL, DB2 or its equivalent), Information Security (CISSP, Security+, CISA, CISM or its equivalent), Service Support Operations (ITIL, COBIT or its equivalent), Network Administration (CCNA, HCNA, N+, HP or its equivalent), System Administration (MCSE, Linux, Unix or its equivalent), or Software Development (Java, Visual Studio, Python, Oracle, or its equivalent) or relevant certification from an accredited examination body.

• Administering, maintaining and supporting the Microsoft Dynamics 365 Business Central System (ERP), SharePoint, CRM system, and other internal ICT systems;
• Developing, customizing and extending ERP functional modules using C/AL and AL to meet user needs;
• Designing and implementing new ERP objects — tables, pages, codeunits, queries and reports — within the approved custom object range, and maintaining existing customizations through upgrades;
• Documenting, diagnosing and troubleshooting errors and any other issues on each functional module of the ERP;
• Designing, building and maintaining integrations between Business Central and other internal and external systems through APIs and web services;
• Exposing and transferring specific ERP functions and data to the NAV-integrated portals, in liaison with the Portals Developer;
• Supporting third party integrations at the ERP layer where required;
• Planning and executing ERP updates, patches, upgrades and version migrations (including Dynamics NAV to Business Central), while safeguarding data integrity;
• Ensuring business continuity through regular ERP backups and recovery testing;
• Preparing and maintaining technical documentation for ERP configurations, customizations and procedures;
• Integration of MS 365 Business Central with other systems;
• Custom reports design and Microsoft Power BI dashboards;
• Ensuring Business continuity by performing regular updates, patches, and backups;
• Monitoring systems for potential vulnerabilities and responding to security incidents as needed;
• Preparing and maintaining documentation for ICT processes, source codes, systems configurations, and procedures;
• Providing end user support and training users on effective and efficient use of ICT facilities;

• Microsoft Dynamics 365 Business Central System (ERP) administration, maintenance, and support
• SharePoint administration, maintenance, and support
• CRM system administration, maintenance, and support
• ERP module development, customization, and extension using C/AL and AL
• Design and implementation of ERP objects (tables, pages, codeunits, queries, reports)
• Troubleshooting and debugging ERP errors and issues
• Integration design and implementation using APIs and web services
• ERP updates, patches, upgrades, and version migrations
• ERP backups and recovery testing
• Technical documentation for ERP configurations and procedures
• Integration of MS 365 Business Central with other systems
• Custom report design
• Microsoft Power BI dashboard creation
• System monitoring for vulnerabilities
• Security incident response
• ICT process documentation
• Source code documentation
• System configuration documentation
• End user support
• User training on ICT facilities
• Proficiency in Dynamics NAV / Business Central object model and development environment (C/SIDE, and/or Visual Studio Code with AL)
• Proficiency in Microsoft SQL Server database

• Bachelor of Science degree in Computer Science, Computer Technology, Informatics, Computer Science & Technology, Information Systems, Informatics and Computer Science, Information Technology, Computer Security and Forensics, Business Information Technology, Electrical/Electronic Engineering, Telecommunications Engineering or its equivalent qualification from a recognized Institution.
• Certification related to Microsoft Dynamics NAV / Business Central.
• Certificate in Database Management (Oracle, SQL, DB2 or its equivalent), Information Security (CISSP, Security+, CISA, CISM or its equivalent), Service Support Operations (ITIL, COBIT or its equivalent), Network Administration (CCNA, HCNA, N+, HP or its equivalent), System Administration (MCSE, Linux, Unix or its equivalent), or Software Development (Java, Visual Studio, Python, Oracle, or its equivalent) or relevant certification from an accredited examination body.