Responsibilities or duties

The Senior ICT Officer will be responsible for:

• Administering and maintaining the Microsoft Dynamics 365 Business Central System (ERP) related portals, SharePoint, CRM system and other internal ICT systems.
• Providing ongoing maintenance and support for the existing Microsoft Dynamics NAV-integrated portals.
• Ensuring that the portals operate at optimum levels with high availability and no downtimes.
• Performing customizations and additional capabilities on existing portals, and developing additional portals as applicable.
• Developing and customizing existing and new portal modules/APIs and functionality based on user needs.
• Consuming and integrating the ERP functions and data exposed by the Dynamics NAV / Business Central system, in liaison with the Dynamics NAV/Business Central Developer.
• Supporting third party integrations at the portal layer such as payment gateways, SMS, e-mail and identity/authentication services among others.
• Documenting, diagnosing and troubleshooting errors and any other issues on each functional module of the portals.
• Implementing and maintaining portal security, including secure authentication, session management and protection of user data, and remediating identified vulnerabilities.
• Ensuring business continuity for the portals through regular updates, patches and backups.
• Preparing and maintaining technical documentation for portal architecture, configurations and procedures.
• Ensuring Business continuity by performing regular updates, patches, and backups.
• Monitoring systems for potential vulnerabilities and respond to security incidents as needed.
• Preparing and maintaining documentation for ICT processes, source codes, systems configurations, and procedures.
• Providing end user support and training users on effective and efficient use of ICT facilities.

Qualifications or requirements (e.g., education, skills)

For appointment to this grade, an officer must have:

• Bachelor of Science degree in any of the following fields: Computer Science, Computer Technology, Informatics, Computer Science & Technology, Information Systems, Informatics and Computer Science, Information Technology, Computer Security and Forensics, Business Information Technology, Electrical/Electronic Engineering, Telecommunications Engineering or its equivalent qualification from a recognized Institution.
• Certification related to Microsoft Dynamics NAV / Business Central.
• Proficiency in the web technologies used to build and integrate the portals — for example ASP.NET / C#, web services and REST APIs, HTML, CSS and JavaScript — and working knowledge of the underlying Microsoft SQL Server database.
• Certificate in Database Management (Oracle, SQL, DB2 or its equivalent), Information Security (CISSP, Security+, CISA, CISM or its equivalent), Service Support Operations (ITIL, COBIT or its equivalent), Network Administration (CCNA, HCNA, N+, HP or its equivalent), System Administration (MCSE, Linux, Unix or its equivalent), or Software Development (Java, Visual Studio, Python, Oracle, or its equivalent) or relevant certification from an accredited examination body.

Experience needed

Cumulative service period of six (6) years relevant work experience three (3) of which should have been in the grade of Information Communication Technology Officer I or in a comparable position. Such experience to include expertise in development, maintenance and upgrade of Microsoft Dynamics NAV portals.

• Administering and maintaining the Microsoft Dynamics 365 Business Central System (ERP) related portals, SharePoint, CRM system and other internal ICT systems.
• Providing ongoing maintenance and support for the existing Microsoft Dynamics NAV-integrated portals.
• Ensuring that the portals operate at optimum levels with high availability and no downtimes.
• Performing customizations and additional capabilities on existing portals, and developing additional portals as applicable.
• Developing and customizing existing and new portal modules/APIs and functionality based on user needs.
• Consuming and integrating the ERP functions and data exposed by the Dynamics NAV / Business Central system, in liaison with the Dynamics NAV/Business Central Developer.
• Supporting third party integrations at the portal layer such as payment gateways, SMS, e-mail and identity/authentication services among others.
• Documenting, diagnosing and troubleshooting errors and any other issues on each functional module of the portals.
• Implementing and maintaining portal security, including secure authentication, session management and protection of user data, and remediating identified vulnerabilities.
• Ensuring business continuity for the portals through regular updates, patches and backups.
• Preparing and maintaining technical documentation for portal architecture, configurations and procedures.
• Ensuring Business continuity by performing regular updates, patches, and backups.
• Monitoring systems for potential vulnerabilities and respond to security incidents as needed.
• Preparing and maintaining documentation for ICT processes, source codes, systems configurations, and procedures.
• Providing end user support and training users on effective and efficient use of ICT facilities.

• Proficiency in ASP.NET / C#, web services and REST APIs, HTML, CSS and JavaScript.
• Working knowledge of Microsoft SQL Server database.
• Expertise in development, maintenance and upgrade of Microsoft Dynamics NAV portals.
• Knowledge of Microsoft Dynamics 365 Business Central System (ERP), SharePoint, CRM systems.
• Understanding of payment gateways, SMS, e-mail and identity/authentication services.
• Skills in portal security implementation and maintenance.
• Ability to document, diagnose and troubleshoot errors.
• End user support and training capabilities.

• Bachelor of Science degree in Computer Science, Computer Technology, Informatics, Computer Science & Technology, Information Systems, Informatics and Computer Science, Information Technology, Computer Security and Forensics, Business Information Technology, Electrical/Electronic Engineering, Telecommunications Engineering or its equivalent qualification from a recognized Institution.
• Certification related to Microsoft Dynamics NAV / Business Central.
• Certificate in Database Management (Oracle, SQL, DB2 or its equivalent), Information Security (CISSP, Security+, CISA, CISM or its equivalent), Service Support Operations (ITIL, COBIT or its equivalent), Network Administration (CCNA, HCNA, N+, HP or its equivalent), System Administration (MCSE, Linux, Unix or its equivalent), or Software Development (Java, Visual Studio, Python, Oracle, or its equivalent) or relevant certification from an accredited examination body.