Kenya Commercial Bank Limited is registered as a non-operating holding company which started operations as a licensed banking institution with effect from January 1, 2016. The holding company oversees KCB Kenya - incorporated with effect from January 1, 2016 - and all KCB's regional units in Uganda, Tanzania, Rwanda, Burundi, Ethiopia and South Sudan. It als...

KEY RESPONSIBILITIES:

BAU Support Leadership: Provide operational leadership for the day-to-day support of Bancassurance and Investment Banking applications. Ensure service availability and stability through effective monitoring, incident and problem management, service-request fulfilment, change control, vendor coordination, support procedures, capacity planning and timely escalation, in line with agreed service levels and divisional policy.

Team Management: Plan, direct, coordinate and review the work of the Business Applications Support team. Allocate activities and projects, assess work methods and outcomes, and resolve operational or service-delivery issues.

Continuous Improvement: Drive system enhancements, automation, process improvements and user training across Bancassurance and Investment Banking applications to strengthen operational efficiency, controls and customer service.

Project and Integration Leadership: Lead technical delivery for projects affecting Bancassurance, Investment Banking, Custody and Wealth Management applications, including integrations with core banking, digital, finance and third-party systems.

Documentation and Reporting: Maintain comprehensive application documentation, including support procedures, project and incident reports, process and user manuals, presentations, technical plans, integration specifications and service-performance reports.

Capability Development: Build team capability in Bancassurance and Investment Banking application support through workforce planning, coaching, knowledge transfer, targeted training, performance management and staff engagement.

Resilience and Continuity: Develop and maintain business-continuity, disaster-recovery, monitoring and support procedures that minimise downtime and safeguard the availability, integrity and resilience of Bancassurance and Investment Banking services.

Testing and Quality Assurance: Define and oversee testing methods for application changes, integrations, upgrades and fixes. Verify compliance with functional, security, performance and quality standards, and monitor defects through to resolution.

Governance and Compliance: Review proposed software, vendor solutions and integrations to confirm compliance with architecture, security, regulatory, operational-risk and quality-assurance standards before acquisition or implementation.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Education Bachelor’s degree Computer Science or Information Technology or Computer/Electronics Engineering RQ

Master’s degree Management / IT AA

Professional Qualifications MCP/MCSA/MCSE / MCITP / ITIL / RedHat RQ

LINUX/UNIX Administration AA

Cloud Management (Azure, AWS, OCI) AA

Project Management (PMP, SCRUM, AGILE) AA

Database Management AA

Experience

Total Minimum No of Years’ Experience Require 6 years

Detail Minimum No of Years Need Type[5]

Operational and technical characteristics of a variety of payment platforms including Bancassurance, Investment and Wealth Banking and 3rd Party Integrations 6 ES

Understanding of Financial, Insurance, Wealth and Investment Services regulatory and audit regimen 6 ES

Basic budgeting, contracting, purchasing practices, policies and procedures 3 DS

Methods and techniques used in the installation, administration, monitoring, upgrading and problem resolution of central application software systems 3 DS

Principles of supervision and training 3 DS

Principles and procedures of quality assurance and security related to complex on payment systems and applications 3 DS

Principles and practices of application development and troubleshooting 3 DS

Effective analysis, communication, presentation and customer relationship skills 3 DS

Principles and practices of project management and administration 2 DE

Knowledge of relevant industry (banking) practise with experience on SOAP, Restful and Files integrations 6 ES

Principles of contract negotiation and administration 2 DE

• Provide operational leadership for the day-to-day support of Bancassurance and Investment Banking applications.
• Ensure service availability and stability through effective monitoring, incident and problem management, service-request fulfilment, change control, vendor coordination, support procedures, capacity planning and timely escalation, in line with agreed service levels and divisional policy.
• Plan, direct, coordinate and review the work of the Business Applications Support team.
• Allocate activities and projects, assess work methods and outcomes, and resolve operational or service-delivery issues.
• Drive system enhancements, automation, process improvements and user training across Bancassurance and Investment Banking applications to strengthen operational efficiency, controls and customer service.
• Lead technical delivery for projects affecting Bancassurance, Investment Banking, Custody and Wealth Management applications, including integrations with core banking, digital, finance and third-party systems.
• Maintain comprehensive application documentation, including support procedures, project and incident reports, process and user manuals, presentations, technical plans, integration specifications and service-performance reports.
• Build team capability in Bancassurance and Investment Banking application support through workforce planning, coaching, knowledge transfer, targeted training, performance management and staff engagement.
• Develop and maintain business-continuity, disaster-recovery, monitoring and support procedures that minimise downtime and safeguard the availability, integrity and resilience of Bancassurance and Investment Banking services.
• Define and oversee testing methods for application changes, integrations, upgrades and fixes.
• Verify compliance with functional, security, performance and quality standards, and monitor defects through to resolution.
• Review proposed software, vendor solutions and integrations to confirm compliance with architecture, security, regulatory, operational-risk and quality-assurance standards before acquisition or implementation.

• Bancassurance
• Investment Banking
• IT Applications
• Asset Management
• ServiceNow
• ITIL
• Project Management
• Agile
• Scrum
• Cloud Management (Azure, AWS, OCI)
• Database Management
• LINUX/UNIX Administration
• SOAP
• Restful
• Files integrations

• Bachelor’s degree in Computer Science or Information Technology or Computer/Electronics Engineering
• Master’s degree in Management / IT
• MCP/MCSA/MCSE / MCITP / ITIL / RedHat
• LINUX/UNIX Administration
• Cloud Management (Azure, AWS, OCI)
• Project Management (PMP, SCRUM, AGILE)
• Database Management