Integrated Approach

When a family in Lwala, Kenya, is affected by a HEALTH CHALLENGE, like HIV, they are simultaneously impacted by FINANCIAL INSTABILITY and EDUCATIONAL BARRIERS. Our communities are not looking for vertical solutions or silver bullets. They see the causes of poor health as complex and nuanced – so do we. It’s not enough to ru...

Key Responsibilities

Strategic Operations Leadership

• Translate organizational strategy into effective operational plans and systems
• Lead the development and continuous improvement of operational processes to enhance efficiency and impact
• Monitor and report on operational performance against set goals and KPIs
• Ensure implementation of audit recommendations and continuous operational improvements

Procurement, ICT and Operations Oversight:

• Provide strategic oversight of procurement, ICT, logistics, fleet, security, and administration functions
• Ensure procurement processes are compliant, transparent, and deliver value for money
• Oversee supply chain management including sourcing, inventory, asset management, and distribution
• Strengthen ICT systems, ensuring reliability, data integrity, and user support
• Maintain and optimize ERP systems to meet organizational and user needs
• Oversee logistics operations including fleet management, security coordination, and facility operations

Asset and administrative oversight:

• Ensure efficient utilization and safeguarding of organizational assets and resources in their department
• Oversee facilities management to maintain safe, functional, and compliant work environments
• Drive cost-efficiency and accountability in resource allocation and utilization
• Ensure adherence to organizational policies, procedures, and regulatory requirements

Risk mitigation and controls:

• Strengthen internal controls and ensure compliance with legal, regulatory, and organizational policies
• Lead risk identification, mitigation, and monitoring in their department
• Promote environmental sustainability initiatives, including Green Office practices
• Ensure workplace safety standards are upheld, fostering a safe and compliant work environment

Leadership and People Management:

• Provide leadership, coaching, and performance management for the Operations team
• Build a high-performing, accountable, and collaborative team culture
• Identify capacity gaps and support staff development and training initiatives
• Work closely with People & Culture to address staff engagement and performance issues

Process Improvement:

• Identify inefficiencies and implement process improvements across departments
• Introduce systems, tools, and technologies that enhance productivity and service delivery
• Champion innovation and continuous improvement within the operations function

Education and Experience Profile

• Bachelor’s degree in Business Administration, Finance, Supply Chain, ICT, or a related field (Master’s degree preferred)
• Minimum of 10 years’ experience in operations management, preferably in an NGO or development context
• Professional certification (e.g., ICPAK, ACCA, Procurement/Supply Chain, ICT certifications) is an added advantage
• Strong understanding of procurement systems, ICT infrastructure, and operational compliance
• Experience managing ERP systems (e.g., Microsoft Dynamics Business Central is an advantage)
• Proven experience in managing multi-functional teams and complex operations

• Translate organizational strategy into effective operational plans and systems
• Lead the development and continuous improvement of operational processes to enhance efficiency and impact
• Monitor and report on operational performance against set goals and KPIs
• Ensure implementation of audit recommendations and continuous operational improvements
• Provide strategic oversight of procurement, ICT, logistics, fleet, security, and administration functions
• Ensure procurement processes are compliant, transparent, and deliver value for money
• Oversee supply chain management including sourcing, inventory, asset management, and distribution
• Strengthen ICT systems, ensuring reliability, data integrity, and user support
• Maintain and optimize ERP systems to meet organizational and user needs
• Oversee logistics operations including fleet management, security coordination, and facility operations
• Ensure efficient utilization and safeguarding of organizational assets and resources in their department
• Oversee facilities management to maintain safe, functional, and compliant work environments
• Drive cost-efficiency and accountability in resource allocation and utilization
• Ensure adherence to organizational policies, procedures, and regulatory requirements
• Strengthen internal controls and ensure compliance with legal, regulatory, and organizational policies
• Lead risk identification, mitigation, and monitoring in their department
• Promote environmental sustainability initiatives, including Green Office practices
• Ensure workplace safety standards are upheld, fostering a safe and compliant work environment
• Provide leadership, coaching, and performance management for the Operations team
• Build a high-performing, accountable, and collaborative team culture
• Identify capacity gaps and support staff development and training initiatives
• Work closely with People & Culture to address staff engagement and performance issues
• Identify inefficiencies and implement process improvements across departments
• Introduce systems, tools, and technologies that enhance productivity and service delivery
• Champion innovation and continuous improvement within the operations function

• Procurement systems
• ICT infrastructure
• Operational compliance
• ERP systems management
• Team leadership
• Process improvement
• Risk management
• Cost-efficiency
• Data integrity
• Supply chain management

• Bachelor’s degree in Business Administration, Finance, Supply Chain, ICT, or a related field (Master’s degree preferred)
• Professional certification (e.g., ICPAK, ACCA, Procurement/Supply Chain, ICT certifications) is an added advantage