We empower organizations to focus on their primary goals while we efficiently handle other support functions. With a team of professionals, we aim to deliver efficient service and value to our clients. Our services are designed to enable businesses to achieve their objectives with accuracy and speed. 

Senior Operations Manager

KEY RESPONSIBILITIES

• Lead and optimise operational processes covering client onboarding, transaction processing, trade support, settlement, custody coordination, records management and exception resolution.
• Establish and maintain strong operational controls, including maker-checker approvals, transaction and cash reconciliations, incident reporting and escalation procedures.
• Oversee relationships and service standards with custodians, settlement agents, banks, technology providers and other key service providers.
• Support the selection and implementation of operational systems, data controls, management dashboards, information-security processes and business continuity arrangements.
• Develop and maintain operational policies, procedures, service levels and clear segregation of duties across Front Office, Operations, Finance, Risk and Compliance.
• Recruit, develop and manage the Operations team, setting measurable performance standards and driving continuous improvement.
• Support the CEO with operational budgets, capacity planning, cost management and management/board reporting.
• Coordinate operational input into licensing processes, audits and regulatory reviews, and track implementation of agreed remedial actions.
• Identify operational, process and conduct risks, escalate material incidents promptly and drive corrective action.
• Maintain appropriate oversight and documented controls over outsourced operational activities.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Finance, Accounting, Business Administration, Commerce or a related field.
• Professional qualification such as CPA, ACCA, CFA, CIFA or equivalent will be an added advantage.
• 5–8 years’ relevant experience, preferably within investment banking, banking, capital markets or another regulated financial-services environment.
• Practical experience working within CMA and/or CBK regulatory frameworks.
• Strong understanding of financial-services operations, internal controls, risk management and governance.
• Proven experience managing teams, operational processes and business improvement initiatives.
• Strong analytical, organisational, communication and stakeholder-management skills.
• High level of integrity, attention to detail and ability to operate effectively within a regulated environment.

WHAT WE OFFER

• KES 200,000 Gross per Month
• Opportunity to work within a growing investment banking and financial-services environment
• Exposure to investment operations, finance and business management
• Professional growth and development opportunities
• A potential career pathway toward Head of Operations and COO

• Lead and optimise operational processes covering client onboarding, transaction processing, trade support, settlement, custody coordination, records management and exception resolution.
• Establish and maintain strong operational controls, including maker-checker approvals, transaction and cash reconciliations, incident reporting and escalation procedures.
• Oversee relationships and service standards with custodians, settlement agents, banks, technology providers and other key service providers.
• Support the selection and implementation of operational systems, data controls, management dashboards, information-security processes and business continuity arrangements.
• Develop and maintain operational policies, procedures, service levels and clear segregation of duties across Front Office, Operations, Finance, Risk and Compliance.
• Recruit, develop and manage the Operations team, setting measurable performance standards and driving continuous improvement.
• Support the CEO with operational budgets, capacity planning, cost management and management/board reporting.
• Coordinate operational input into licensing processes, audits and regulatory reviews, and track implementation of agreed remedial actions.
• Identify operational, process and conduct risks, escalate material incidents promptly and drive corrective action.
• Maintain appropriate oversight and documented controls over outsourced operational activities.

• Strong analytical skills
• Organisational skills
• Communication skills
• Stakeholder-management skills
• High level of integrity
• Attention to detail
• Ability to operate effectively within a regulated environment

• Bachelor’s degree in Finance, Accounting, Business Administration, Commerce or a related field.
• Professional qualification such as CPA, ACCA, CFA, CIFA or equivalent will be an added advantage.
• 5–8 years’ relevant experience, preferably within investment banking, banking, capital markets or another regulated financial-services environment.
• Practical experience working within CMA and/or CBK regulatory frameworks.
• Strong understanding of financial-services operations, internal controls, risk management and governance.
• Proven experience managing teams, operational processes and business improvement initiatives.