About the Role

Reporting to Assistant Manager Client Relations, the purpose of the role will be to handle administration on retirement benefits schemes within CIC Life Retirement Benefits Department as per the regulator and stakeholders’ requirements.

Key Responsibilities

• Maintaining a high standard of customer service through timely and quality response to all clients’ requests and needs.
• Providing superior services to retirement benefits to forge strong business relationships and Ensuring the fund is managed and administered in full compliance with existing legislation.
• Processing and sending payments, member statements, preparing accounts and other benefits within the set standards for Defined Contributions Scheme, Defined Benefits Scheme and Hybrid Schemes.
• Conserving the business by offering alternative products, cross selling and follow-up leads for new business.
• Maintaining accurate records for retirement benefits.
• Filing of Quarterly Return of Contributions with Retirement Benefits Authority every quarter.
• Marketing organizations products.
• Preparing summary reports of the retirement benefits business when required and on a timely basis.
• Attend Board of Trustees meeting as the administrator and take minutes when required and generally advise the Trustees
• Attend the Annual General Meeting of the members and present the Fund Administrators Reports.
• Ensure Compliance with Retirement Benefits Authority and KRA on various pension schemes, including licensing by RBA.
• Guide new schemes in the registration process with RBA & KRA.
• Processing pensioner’s payroll, preparing life certificates and P9 forms.
• Assist in drafting of the Trust Deed & Rules/ Deed of Adherence/ Service Level and updating from time to time.
• Member education to Trustees and members and preparing quality reports for AGM and Quarterly Trustee Meetings.

Who We’re Looking For

Essential Knowledge/Skills and Experience Required:

• Minimum of Bachelor’s Degree in Business, Insurance, Actuarial, Statistics/Mathematics
• Minimum of Five (5) years’ relevant experience, Minimum of 2 Years work experience in a similar role
• Progress towards a professional certification (AIIK/FSRI/ACII)

• Maintaining a high standard of customer service through timely and quality response to all clients’ requests and needs.
• Providing superior services to retirement benefits to forge strong business relationships and Ensuring the fund is managed and administered in full compliance with existing legislation.
• Processing and sending payments, member statements, preparing accounts and other benefits within the set standards for Defined Contributions Scheme, Defined Benefits Scheme and Hybrid Schemes.
• Conserving the business by offering alternative products, cross selling and follow-up leads for new business.
• Maintaining accurate records for retirement benefits.
• Filing of Quarterly Return of Contributions with Retirement Benefits Authority every quarter.
• Marketing organizations products.
• Preparing summary reports of the retirement benefits business when required and on a timely basis.
• Attend Board of Trustees meeting as the administrator and take minutes when required and generally advise the Trustees
• Attend the Annual General Meeting of the members and present the Fund Administrators Reports.
• Ensure Compliance with Retirement Benefits Authority and KRA on various pension schemes, including licensing by RBA.
• Guide new schemes in the registration process with RBA & KRA.
• Processing pensioner’s payroll, preparing life certificates and P9 forms.
• Assist in drafting of the Trust Deed & Rules/ Deed of Adherence/ Service Level and updating from time to time.
• Member education to Trustees and members and preparing quality reports for AGM and Quarterly Trustee Meetings.

• Maintaining a high standard of customer service
• Processing payments, member statements, accounts, and benefits
• Record keeping
• Filing returns
• Marketing
• Report preparation
• Board of Trustees meeting attendance and minute taking
• Compliance with regulations
• Scheme registration guidance
• Payroll processing
• Life certificate and P9 form preparation
• Drafting Trust Deeds and Rules
• Member education

• Bachelor’s Degree in Business, Insurance, Actuarial, Statistics/Mathematics
• Progress towards a professional certification (AIIK/FSRI/ACII)