Roamtech is a licensed Content Service Provider by the Communications Commission of Kenya (CCK) to provide mobile phone content through the existing mobile telephone networks. We seek to harness the full Information Technology potential as we roll out cutting edge solutions and services that create unison in the various IT aspects and fields, creating reliab...

Key Responsibilities

Product Outcomes

• Define and deliver against quarterly business outcomes (e.g., reduce churn by X%, increase ARPU by Y%) rather than feature lists
• Accountable for Emalify's contribution to Roamtech's strategic objectives
• Make hard prioritization calls based on impact, not stakeholder volume

Continuous Discovery

• Maintain weekly customer/user contact—you cannot delegate understanding your customers
• Run rapid experiments and prototypes to validate (or kill) ideas before they hit the backlog
• Partner with design and engineering to explore solution space before committing to build
• Continuously develop PRDs for validated opportunities, building a pipeline of ready candidates for quarterly roadmap planning

Product Strategy

• Define and communicate Emalify's product vision and how it connects to Roamtech's portfolio strategy
• Own competitive and market intelligence for the communications/CPaaS space in East Africa
• Identify new opportunities through market analysis, not just react to feature requests

Team Collaboration

• Partner with the Engineering Lead as co-leaders of your product team
• Maintain continuous communication and partnership with the Engineering team members while negotiating Sprint capacity in order to balance between Product and Engineering needs
• Work with Design to ensure solutions are usable and desirable
• Shield the team from distraction while keeping them connected to customer reality

Stakeholder Management

• Translate business needs into product strategy without becoming an order-taker
• Communicate roadmap as a strategy document, not a promise of features by dates
• Say "no" with data and rationale when requests don't align with outcomes

Key Performance Indicators

Product Value & Impact (Primary)

• ROI on Product Initiatives: Measured business impact vs. investment for shipped work
• Feature Adoption: % of target users actively using new capabilities within 90 days
• Churn Reduction / Retention Improvement: Measurable uplift attributable to product changes
• Revenue Impact: Contribution to ARPU, new revenue streams, or cost reduction

Discovery & Validation

• Discovery Velocity: Number of customer problems validated or invalidated per quarter
• Experiment Completion Rate: % of planned experiments/prototypes executed before full build
• Customer Contact: Minimum weekly direct customer/user interactions maintained

Delivery & Execution

• Outcome and Roadmap Delivery Rate: % of quarterly outcome targets achieved and % of the roadmap items delivered
• Time-to-Learning: Average time from hypothesis to validated insight
• Release Quality: Post-release defect rate and rollback frequency

Stakeholder & Team Leadership

• Stakeholder Alignment: Quarterly satisfaction rating from commercial, engineering, and executive peers
• Team Clarity: Engineering team's self-reported understanding of product direction (quarterly pulse)
• PO Mentorship: Development progress of junior/mid POs under guidance

Product Quality & Stability

• Product Uptime / Reliability: % availability against SLOs
• Technical Health: Trend in tech debt tickets (decreasing backlog, not % allocation)

Requirements

Must have:

• 5+ years in product roles with demonstrated ownership of business outcomes
• Evidence of discovery work: customer research, experimentation, prototype validation
• Experience with B2B or platform products (APIs, integrations, developer experience a plus)
• Ability to articulate product strategy and defend prioritization decisions
• Track record of working with engineering, not just handing off specs
• Bachelor's degree in CS or a related field

• Define and deliver against quarterly business outcomes (e.g., reduce churn by X%, increase ARPU by Y%) rather than feature lists
• Accountable for Emalify's contribution to Roamtech's strategic objectives
• Make hard prioritization calls based on impact, not stakeholder volume
• Maintain weekly customer/user contact—you cannot delegate understanding your customers
• Run rapid experiments and prototypes to validate (or kill) ideas before they hit the backlog
• Partner with design and engineering to explore solution space before committing to build
• Continuously develop PRDs for validated opportunities, building a pipeline of ready candidates for quarterly roadmap planning
• Define and communicate Emalify's product vision and how it connects to Roamtech's portfolio strategy
• Own competitive and market intelligence for the communications/CPaaS space in East Africa
• Identify new opportunities through market analysis, not just react to feature requests
• Partner with the Engineering Lead as co-leaders of your product team
• Maintain continuous communication and partnership with the Engineering team members while negotiating Sprint capacity in order to balance between Product and Engineering needs
• Work with Design to ensure solutions are usable and desirable
• Shield the team from distraction while keeping them connected to customer reality
• Translate business needs into product strategy without becoming an order-taker
• Communicate roadmap as a strategy document, not a promise of features by dates
• Say "no" with data and rationale when requests don't align with outcomes

• Product strategy
• Competitive analysis
• Market intelligence
• Agile methodologies
• Customer research
• Experimentation
• Prototyping
• Stakeholder management
• Team collaboration
• B2B product development
• API integration
• Developer experience

• 5+ years in product roles with demonstrated ownership of business outcomes
• Evidence of discovery work: customer research, experimentation, prototype validation
• Experience with B2B or platform products (APIs, integrations, developer experience a plus)
• Ability to articulate product strategy and defend prioritization decisions
• Track record of working with engineering, not just handing off specs
• Bachelor's degree in CS or a related field