About the Role

Reporting to the Director, Branch & Distribution, the Senior Relationship Manager will be responsible for generating revenues by effectively marketing, building and maintaining relationships in Micro Finance Institutions (MFI).

Key Responsibilities

Service Delivery Management

• Drive profitable business and growth for the company across all lines of business
• Preparation of revenue and expense budgets for the MFI channel
• Analyse market trends, customer needs and competitor offering to identify new opportunities, develop new products or improve existing products.
• Prepare regular and periodic reports to management that provide the overall strategic performance of the business
• Build and maintain strategic alliances for business growth with intermediaries and industry stakeholders.
• Debt collection: adherence to the company credit control policy and facilitate reconciliation of accounts
• Develop and manage SLAs, quotations, and tender submissions, ensuring timely delivery to clients and intermediaries.
• Corporate Account management: Facilitate, negotiate and coordinate renewal of key client accounts within the function
• Product trainings to bank intermediaries and clients.
• Recruit, train, motivate and retain strategic alliances for business growth with MFIs and industry stakeholders.
• Constantly updating clients on new and existing products.
• Design and develop need-based products for various banks and intermediaries

Staff Management

• Train and mentor Bancassurance MFI relationship officers
• Performance appraisals for the team
• Champion continuous improvement amongst the team
• Ensure team members have adequate, functional tools for execution of their duties
• Attract, and retain talent base

Audit, Compliance and Risk Management

• Strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements.
• Ensure that as a staff you actively contribute to the department/division attaining a “good” rating in both internal and external audit by performing your role to the required standards and adhering to all internal processes and procedures as per relevant manuals, policies and regulations of the Company.
• Ensure that all risk management requirements within your remit are addressed and where necessary escalated through the available defined channels

Who We’re Looking For

Qualifications

• Bachelor’s degree in a related field
• Minimum of 5 years of relevant experience.

• Drive profitable business and growth for the company across all lines of business
• Preparation of revenue and expense budgets for the MFI channel
• Analyse market trends, customer needs and competitor offering to identify new opportunities, develop new products or improve existing products.
• Prepare regular and periodic reports to management that provide the overall strategic performance of the business
• Build and maintain strategic alliances for business growth with intermediaries and industry stakeholders.
• Debt collection: adherence to the company credit control policy and facilitate reconciliation of accounts
• Develop and manage SLAs, quotations, and tender submissions, ensuring timely delivery to clients and intermediaries.
• Corporate Account management: Facilitate, negotiate and coordinate renewal of key client accounts within the function
• Product trainings to bank intermediaries and clients.
• Recruit, train, motivate and retain strategic alliances for business growth with MFIs and industry stakeholders.
• Constantly updating clients on new and existing products.
• Design and develop need-based products for various banks and intermediaries
• Train and mentor Bancassurance MFI relationship officers
• Performance appraisals for the team
• Champion continuous improvement amongst the team
• Ensure team members have adequate, functional tools for execution of their duties
• Attract, and retain talent base
• Strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements.
• Ensure that as a staff you actively contribute to the department/division attaining a “good” rating in both internal and external audit by performing your role to the required standards and adhering to all internal processes and procedures as per relevant manuals, policies and regulations of the Company.
• Ensure that all risk management requirements within your remit are addressed and where necessary escalated through the available defined channels

• Bachelor’s degree in a related field
• Minimum of 5 years of relevant experience.