Senior Relationship Manager (Muthaiga Branch)
2026-06-29T09:20:20+00:00
Standard Chartered Bank Kenya
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https://www.sc.com/ke/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Banking
Management, Accounting & Finance, Business Operations, Customer Service, Sales & Retail
2026-07-03T17:00:00+00:00
8
Background information about the job or company
As a Standard Chartered Relationship Manager, you’ll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank’s strategic objectives. You will provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements.
Responsibilities or duties
Engaging and Deepening Client Relationships
- Develop comprehensive understanding of high networth client profiles, including their assets, financial goals, and preferences to tailor interactions effectively.
- Utilize data-driven insights and analytics to identify and execute timely, relevant conversations that enhance client value and satisfaction.
Product Knowledge and Needs Identification
- Offer expert guidance on individual banking products including a diverse range of wealth management offerings tailored to meet affluent client needs.
Client Meetings and Deep Selling (Remote and In-Person)
- Conduct in-person meetings regularly quarterly, to address advisory requirements and strengthen client relationships.
- Seamlessly connect clients with specialist teams to meet complex or specific financial needs.
- Facilitate product setup, complete periodic Customer Due Diligence (CDD) reviews, and ensure efficient fulfilment and activation of banking services.
The role holder will be responsible for establishing and maintaining strong client relationships which will translate into revenue and growth for the bank.
The growth metrics measured include:
- Portfolio growth
- Growth in Products Per Client
- Increase in revenue per client
- Growth in number of clients
- Revenue growth
- Cost Management
- Service Excellence
- Operational Excellence and Compliance
Servicing and Client Support
- Delegate routine servicing requests to Client Service Officers or Managers, enabling focused attention on high-value advisory activities.
- Provide timely, client-centred support as required, addressing queries and ensuring exceptional client experience.
Acquisition via Referrals
- Engage referred prospects through detailed remote introductions and preparation, focusing on establishing trust and understanding their financial aspirations.
- Initiate follow-up engagement with high networth clients and senior executives (C-level) demonstrating advanced banking needs, ensuring clarity on services and onboarding requirements.
In-Person Client Engagement and Training
- Conduct face-to-face meetings to actively listen, assess client needs in depth, and propose suitable anchor and supplementary products to foster financial growth.
- Manage account setup including Customer Due Diligence processes, ensuring compliance with regulatory standards.
- Educate clients on utilising digital platforms (online banking, ATMs, Client Centres), empowering them with self-service capabilities for enhanced banking convenience.
Regulatory & Business Conduct
- Display exemplary conduct and live by the groups values and code of conduct
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
AML & CDD
- Ensure that the Anti- Money Laundering requirements are followed as follows:
- Take all reasonable steps to verify and identify our customers
- Retain adequate records of identification, account opening and transactions
- Make prompt reports of suspicious transactions and suspicious activity using the right internal channels
- Raise awareness of Money Laundering prevention by training all staff/attending training sessions
Qualifications or requirements
Academic Qualification
- CISI certification is desirable
Experience needed
Not specified, defaulting to 12 months.
Any other provided details
None
* Develop comprehensive understanding of high networth client profiles, including their assets, financial goals, and preferences to tailor interactions effectively. * Utilize data-driven insights and analytics to identify and execute timely, relevant conversations that enhance client value and satisfaction. * Offer expert guidance on individual banking products including a diverse range of wealth management offerings tailored to meet affluent client needs. * Conduct in-person meetings regularly quarterly, to address advisory requirements and strengthen client relationships. * Seamlessly connect clients with specialist teams to meet complex or specific financial needs. * Facilitate product setup, complete periodic Customer Due Diligence (CDD) reviews, and ensure efficient fulfilment and activation of banking services. * Delegate routine servicing requests to Client Service Officers or Managers, enabling focused attention on high-value advisory activities. * Provide timely, client-centred support as required, addressing queries and ensuring exceptional client experience. * Engage referred prospects through detailed remote introductions and preparation, focusing on establishing trust and understanding their financial aspirations. * Initiate follow-up engagement with high networth clients and senior executives (C-level) demonstrating advanced banking needs, ensuring clarity on services and onboarding requirements. * Conduct face-to-face meetings to actively listen, assess client needs in depth, and propose suitable anchor and supplementary products to foster financial growth. * Manage account setup including Customer Due Diligence processes, ensuring compliance with regulatory standards. * Educate clients on utilising digital platforms (online banking, ATMs, Client Centres), empowering them with self-service capabilities for enhanced banking convenience. * Display exemplary conduct and live by the groups values and code of conduct * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. * Take all reasonable steps to verify and identify our customers * Retain adequate records of identification, account opening and transactions * Make prompt reports of suspicious transactions and suspicious activity using the right internal channels * Raise awareness of Money Laundering prevention by training all staff/attending training sessions
* Comprehensive Multi-Product Knowledge * Market and Competition Awareness * Exceptional Soft Skills to Engage Affluent Clients * Effective Communication and Presentation Skills * Negotiation and Objection Handling Expertise * Strong Problem-Solving Abilities
* CISI certification is desirable
JOB-6a4238d47306d
Vacancy title:
Senior Relationship Manager (Muthaiga Branch)
[Type: FULL_TIME, Industry: Banking, Category: Management, Accounting & Finance, Business Operations, Customer Service, Sales & Retail]
Jobs at:
Standard Chartered Bank Kenya
Deadline of this Job:
Friday, July 3 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Monday, June 29 2026, Base Salary: Not Disclosed
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JOB DETAILS:
Background information about the job or company
As a Standard Chartered Relationship Manager, you’ll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank’s strategic objectives. You will provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements.
Responsibilities or duties
Engaging and Deepening Client Relationships
- Develop comprehensive understanding of high networth client profiles, including their assets, financial goals, and preferences to tailor interactions effectively.
- Utilize data-driven insights and analytics to identify and execute timely, relevant conversations that enhance client value and satisfaction.
Product Knowledge and Needs Identification
- Offer expert guidance on individual banking products including a diverse range of wealth management offerings tailored to meet affluent client needs.
Client Meetings and Deep Selling (Remote and In-Person)
- Conduct in-person meetings regularly quarterly, to address advisory requirements and strengthen client relationships.
- Seamlessly connect clients with specialist teams to meet complex or specific financial needs.
- Facilitate product setup, complete periodic Customer Due Diligence (CDD) reviews, and ensure efficient fulfilment and activation of banking services.
The role holder will be responsible for establishing and maintaining strong client relationships which will translate into revenue and growth for the bank.
The growth metrics measured include:
- Portfolio growth
- Growth in Products Per Client
- Increase in revenue per client
- Growth in number of clients
- Revenue growth
- Cost Management
- Service Excellence
- Operational Excellence and Compliance
Servicing and Client Support
- Delegate routine servicing requests to Client Service Officers or Managers, enabling focused attention on high-value advisory activities.
- Provide timely, client-centred support as required, addressing queries and ensuring exceptional client experience.
Acquisition via Referrals
- Engage referred prospects through detailed remote introductions and preparation, focusing on establishing trust and understanding their financial aspirations.
- Initiate follow-up engagement with high networth clients and senior executives (C-level) demonstrating advanced banking needs, ensuring clarity on services and onboarding requirements.
In-Person Client Engagement and Training
- Conduct face-to-face meetings to actively listen, assess client needs in depth, and propose suitable anchor and supplementary products to foster financial growth.
- Manage account setup including Customer Due Diligence processes, ensuring compliance with regulatory standards.
- Educate clients on utilising digital platforms (online banking, ATMs, Client Centres), empowering them with self-service capabilities for enhanced banking convenience.
Regulatory & Business Conduct
- Display exemplary conduct and live by the groups values and code of conduct
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
AML & CDD
- Ensure that the Anti- Money Laundering requirements are followed as follows:
- Take all reasonable steps to verify and identify our customers
- Retain adequate records of identification, account opening and transactions
- Make prompt reports of suspicious transactions and suspicious activity using the right internal channels
- Raise awareness of Money Laundering prevention by training all staff/attending training sessions
Qualifications or requirements
Academic Qualification
- CISI certification is desirable
Experience needed
Not specified, defaulting to 12 months.
Any other provided details
None
Work Hours: 8
Experience in Months: 12
Level of Education: bachelor degree
Job application procedure
To apply for this position, please use the following link:
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