Vacancy title:
Senior Relationship Manager

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Management]

Jobs at:
PrideInn

Deadline of this Job:
Thursday, May 22 2025

Duty Station:
Nairobi | Nairobi | Kenya

Summary
Date Posted: Monday, May 19 2025, Base Salary: Not Disclosed

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JOB DETAILS:

DUTIES & RESPONSIBILITIES

• Manage a portfolio of accounts to achieve long-term success
• Develop positive relationships with clients
• Act as the point of contact and handle customers’ individual needs
• Generate new business using existing and potential customer networks
• Resolve conflicts and provide solutions to customers in a timely manner
• Supervise account representatives to ensure sales increase
• Report on the status of accounts and transactions
• Set and track sales account targets, aligned with company objectives
• Monitor sales metrics (e.g., quarterly sales results and annual forecasts)
• Suggest actions to improve sales performance and identify opportunities for growth
• Dealing with all aspects of a campaign
• Achieving sales targets
• Delivering sales presentations to high-level executives
• Attending client meetings
• Maintaining and expanding relationships with existing clients
• Collaborating with internal departments to facilitate client need fulfilment.
• Maintaining updated knowledge of company products and services.
• Resolving complaints and preventing additional issues by improving processes.
• Identifying industry trends.
• Acting as a client advocate with a focus on improving the buyer experience.
• Generate sales among client accounts, including up-selling and cross-selling
• Operates as the point of contact for assigned customers
• Develops and maintains long-term relationships with accounts
• Communicates client needs and demands to employer company
• Identifies opportunities to grow business with existing clients
• Coordinate with staff members working on the same account to ensure consistent service
• Collaborates with sales team to reach prospective clients
• Service multiple clients concurrently, often meeting deadlines
• Keep records of client transactions
• Any other duties assigned by the General Manager

Minimum Qualification:

• Experience Length: 3 Years

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

Job application procedure

Interested and qualified? click here to apply

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