ABOUT THE COMPANY

Old Mutual Kenya provides investment, savings, life assurance, asset management, banking and property and casualty insurance in Africa, Europe, the Americas and Asia. We have over 17 million customers and approximately 61 500 employees.

JOB SUMMARY

SKILLS, KNOWLEDGE & COMPETENCIES

• Business management skills
• Credit management skills
• Supervisory skills
• At least 5 years as a Universal Banker in MSME business
• Lending hands on experience of at least 3 years.

Competencies Required

• Good communication
• Interpersonal skills
• Team leader/player

3. QUALIFICATIONS & EXPERIENCE

• Education Business related degree from a recognized university
• Professional Qualifications Accounts Qualification Section 4 of CPAs
• Additional Qualifications/Experience (Preferred, Not A Requirement) Master’s degree

• Proactively market and generate business, focusing on deposit mobilization, loan disbursement, and overall revenue growth
• Undertake regular calls and visits to customers to ensure effective relationship management and customer satisfaction
• Cross sell all Faulu products and services to both existing and potential clients ensuring maximum penetration and customer retention
• Business growth initiatives including marketing activities, new business sign-ups, new partnerships etc
• Prepare credit appraisals, analysis and present to the Branch Credit Committee meetings further review & recommendations
• Adhere to current procedures, processes, memos and circulars as may be issued from time to time
• Address all customer queries within stipulated Service Level Agreements (SLAs)
• Monitor the portfolio quality on a daily basis and proactively institute remedial actions
• Conduct regular visits and follow-ups with customers to ensure satisfaction and foster long-term relationships
• Promote Digital Banking adoption by onboarding and supporting customers on usage of Digital Banking platforms (Digi Cash, Internet Banking USSD Code)
• Provide ongoing support to Sales Consultants to enhance their productivity and effectiveness
• Recruit, train, and manage agency banking partners while monitoring their performance, providing support and ensuring compliance with banking policies
• Liaison with the branch leadership team, local authority i.e. chiefs, opinion leaders to reinforce loan collections

• Credit auditing
• Retail banking
• Accounting
• Account management (bank)

• Business related degree from a recognized university
• Accounts Qualification Section 4 of CPAs
• Master’s degree (Preferred)