About this role:

The Senior Sales Specialist is responsible for driving revenue growth by acquiring new customers, expanding existing accounts, and delivering tailored digital freight forwarding solutions. This role requires deep industry knowledge, strong commercial acumen, and the ability to translate customer logistics challenges into value-driven solutions using company’s digital platform and services. This role focuses on hands-on selling, pipeline management, and customer relationship development while supporting the execution of the regional sales strategy.

Principal Duties and Responsibilities:

• Identify, prospect, and convert new customers across import, export, and cross-border trade segments.
• Consistently achieve individual sales targets aligned with regional revenue goals.
• Build and maintain a strong and active sales pipeline through proactive lead generation.
• Present company’s digital freight forwarding solutions to prospective clients.
• Develop and maintain long-term relationships with assigned customers.
• Understand customer logistics requirements and propose customized shipping and trade solutions.
• Manage key accounts to drive repeat business, upselling, and cross-selling opportunities.
• Act as the primary commercial contact for customers, ensuring high service satisfaction and retention.
• Work closely with Operations, Customer Success, and Finance teams to ensure smooth execution of shipments.
• Prepare pricing, quotations, and commercial proposals in line with company guidelines.
• Support issue resolution and service recovery in collaboration with internal teams.
• Maintain accurate customer records and pipeline updates in the CRM system.
• Provide regular sales reports and forecasts to the Head of Sales.
• Monitor market trends, competitor offerings, and customer feedback to inform sales strategies.
• Represent OneExpress 365 in client meetings, presentations, and industry engagements.
• Support brand positioning as a trusted digital logistics partner.

Job Related Skills:

• Strong knowledge of freight forwarding and logistics services (ocean, air, inland transport).
• Experience selling B2B logistics or supply chain solutions.
• Strong negotiation, objection-handling, and closing skills.
• Excellent communication and relationship management skills.
• Customer-centric and solution-oriented mindset.
• Strong planning, time management, and execution ability.
• High level of accountability and ownership.
• Proficiency in CRM tools and sales reporting systems.
• Strong digital literacy and comfort with tech-enabled sales processes.
• Ability to analyze data and manage forecasts effectively.

Requirements

Basic Qualifications:

• Bachelor’s degree in Sales, Business Development, Marketing, Logistics, or a related discipline. (A Master’s degree is an added advantage.)
• Possess 8+ years of experience in freight forwarding, logistics, or B2B sales within the supply chain sector.
• Proven track record of consistently meeting or exceeding sales targets. Strong understanding of freight forwarding operations and logistics services (ocean, air, inland transport).
• Demonstrated ability to build and maintain customer relationships and manage key accounts.
• Proficiency with CRM tools, sales reporting systems, and digital sales processes.
• Excellent negotiation, communication, and presentation skills.

Preferred Qualifications:

• Experience in digital freight forwarding or tech-enabled logistics solutions.
• Strong analytical skills with the ability to interpret data and manage sales forecasts effectively.
• Demonstrated success in pipeline management, upselling, and cross-selling within a B2B environment.
• Experience in selling to large enterprise clients or across multiple regional markets.
• High commercial acumen with the ability to translate customer logistics challenges into value-driven solutions.
• Strong leadership, accountability, and ownership mindset, with experience collaborating across cross-functional teams.
• Adaptable and resilient in fast-paced growth environments, with a results-driven approach.
• Consistently exceeds key performance metrics.

Personal Qualities:

• Results-driven and self-motivated.
• Strong sense of integrity and professionalism.
• Able to work independently while collaborating with cross-functional teams.
• Adaptable and resilient in a fast-paced growth environment.
• Accountability and Ownership.

• Identify, prospect, and convert new customers across import, export, and cross-border trade segments.
• Consistently achieve individual sales targets aligned with regional revenue goals.
• Build and maintain a strong and active sales pipeline through proactive lead generation.
• Present company’s digital freight forwarding solutions to prospective clients.
• Develop and maintain long-term relationships with assigned customers.
• Understand customer logistics requirements and propose customized shipping and trade solutions.
• Manage key accounts to drive repeat business, upselling, and cross-selling opportunities.
• Act as the primary commercial contact for customers, ensuring high service satisfaction and retention.
• Work closely with Operations, Customer Success, and Finance teams to ensure smooth execution of shipments.
• Prepare pricing, quotations, and commercial proposals in line with company guidelines.
• Support issue resolution and service recovery in collaboration with internal teams.
• Maintain accurate customer records and pipeline updates in the CRM system.
• Provide regular sales reports and forecasts to the Head of Sales.
• Monitor market trends, competitor offerings, and customer feedback to inform sales strategies.
• Represent OneExpress 365 in client meetings, presentations, and industry engagements.
• Support brand positioning as a trusted digital logistics partner.

• Strong knowledge of freight forwarding and logistics services (ocean, air, inland transport).
• Experience selling B2B logistics or supply chain solutions.
• Strong negotiation, objection-handling, and closing skills.
• Excellent communication and relationship management skills.
• Customer-centric and solution-oriented mindset.
• Strong planning, time management, and execution ability.
• High level of accountability and ownership.
• Proficiency in CRM tools and sales reporting systems.
• Strong digital literacy and comfort with tech-enabled sales processes.
• Ability to analyze data and manage forecasts effectively.

• Bachelor’s degree in Sales, Business Development, Marketing, Logistics, or a related discipline. (A Master’s degree is an added advantage.)
• Possess 8+ years of experience in freight forwarding, logistics, or B2B sales within the supply chain sector.
• Proven track record of consistently meeting or exceeding sales targets. Strong understanding of freight forwarding operations and logistics services (ocean, air, inland transport).
• Demonstrated ability to build and maintain customer relationships and manage key accounts.
• Proficiency with CRM tools, sales reporting systems, and digital sales processes.
• Excellent negotiation, communication, and presentation skills.
• Experience in digital freight forwarding or tech-enabled logistics solutions.
• Strong analytical skills with the ability to interpret data and manage sales forecasts effectively.
• Demonstrated success in pipeline management, upselling, and cross-selling within a B2B environment.
• Experience in selling to large enterprise clients or across multiple regional markets.
• High commercial acumen with the ability to translate customer logistics challenges into value-driven solutions.
• Strong leadership, accountability, and ownership mindset, with experience collaborating across cross-functional teams.
• Adaptable and resilient in fast-paced growth environments, with a results-driven approach.
• Consistently exceeds key performance metrics.
• Results-driven and self-motivated.
• Strong sense of integrity and professionalism.
• Able to work independently while collaborating with cross-functional teams.
• Adaptable and resilient in a fast-paced growth environment.
• Accountability and Ownership.