Senior Services Analyst job at British American Tobacco (BAT)
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Senior Services Analyst
2026-08-10T22:55:07+00:00
British American Tobacco (BAT)
https://cdn.greatkenyanjobs.com/jsjobsdata/data/employer/comp_10177/logo/download%20(11).png
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Marketing, Sales and Service
Computer & IT, Business Operations
KES
MONTH
2026-08-25T17:00:00+00:00
8

Few companies founded in 1902 are still going from strength to strength. Fewer still are leaders in more than 55 markets. And with one billion adult smokers around the world, we manufacture the cigarettes chosen by around one in eight of them. We take our business and our impact very seriously. We know the tobacco industry is a controversial one, and so i...

Read more about this company

Senior Services Analyst

Job Type

Full Time

Qualification

BA/BSc/HND

Experience

Location

Nairobi

Job Field

ICT / Computer

What is the goals and expectations from this role?

Responsible for monitoring Service Level Agreements and they that meet the levels. The employee must make sure that all IT Service Management processes, Operational Level Agreements and Underpinning Contracts has for the appropriate service agreed level target.

What is the direct impact of this role on the team or organization?

You will play a key role in supporting the product by unlocking business and technological opportunities to value to our business and our customers.

  • Responsible for monitoring Service Level Agreements and they that meet the levels.
  • The employee must make sure that all IT Service Management processes, Operational Level Agreements and Underpinning Contracts has for the appropriate service agreed level target.
  • BA/BSc/HND
bachelor degree
12
JOB-6a7a56cb5c414

Vacancy title:
Senior Services Analyst

[Type: FULL_TIME, Industry: Marketing, Sales and Service, Category: Computer & IT, Business Operations]

Jobs at:
British American Tobacco (BAT)

Deadline of this Job:
Tuesday, August 25 2026

Duty Station:
Nairobi | Nairobi

Summary
Date Posted: Monday, August 10 2026, Base Salary: Not Disclosed

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Learn more about British American Tobacco (BAT)
British American Tobacco (BAT) jobs in Kenya

JOB DETAILS:

Few companies founded in 1902 are still going from strength to strength. Fewer still are leaders in more than 55 markets. And with one billion adult smokers around the world, we manufacture the cigarettes chosen by around one in eight of them. We take our business and our impact very seriously. We know the tobacco industry is a controversial one, and so i...

Read more about this company

Senior Services Analyst

Job Type

Full Time

Qualification

BA/BSc/HND

Experience

Location

Nairobi

Job Field

ICT / Computer

What is the goals and expectations from this role?

Responsible for monitoring Service Level Agreements and they that meet the levels. The employee must make sure that all IT Service Management processes, Operational Level Agreements and Underpinning Contracts has for the appropriate service agreed level target.

What is the direct impact of this role on the team or organization?

You will play a key role in supporting the product by unlocking business and technological opportunities to value to our business and our customers.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

Job application procedure

Application Link:Click here to apply

COUNTRY: Kenya

All Jobs | QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Computer/ IT jobs in Kenya
Job Type: Full-time
Deadline of this Job: Tuesday, August 25 2026
Duty Station: Nairobi | Nairobi
Posted: 11-08-2026
No of Jobs: 1
Start Publishing: 10-08-2026
Stop Publishing (Put date of 2030): 10-10-2076
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