Madison Group Limited is a locally owned financial services holding company that specializes in Insurance and wealth management services. The Group comprises of Madison Life Assurance Kenya Limited, Madison General Insurance Kenya Limited, and Madison Investment Managers Limited. Madison Life Assurance Kenya was originally incorporated under Kenyan Laws in 1988 as Madison Insurance Company Limited (MICK) after a successful merger between Crusader Plc (1974) and Kenya Commercial Insurance Corporation.

Senior Supervisor – Pensions Administration

Key Responsibilities

• Oversee the end-to-end administration of a portfolio of pension schemes including onboarding, contributions, benefit payments, and exits.
• Verify and approve complex fund updates, scheme valuations, member statements, and regulatory filings.
• Authorize escalated withdrawal requests and high-value transactions within the set approval matrix.
• Monitor compliance with statutory obligations and support internal/external audits.
• Lead and coordinate trustee and member meetings, AGMs, and training sessions.
• Prepare and review quarterly and annual scheme performance and compliance reports for management and regulatory bodies.
• Provide mentorship, technical guidance, and performance oversight for junior staff and scheme supervisors.
• Drive innovation through automation of operational processes and continuous improvement initiatives.
• Liaise with external stakeholders, including clients, intermediaries, custodians, and regulators, to resolve complex scheme matters.
• Contribute to the preparation of scheme-specific board papers and performance dashboards for leadership review.
• Other duties as may be assigned by the Line Manager from time to time.

Academic and Professional Qualifications required

• Bachelor’s degree in Economics, Insurance, Actuarial Science, Statistics, Mathematics, or a related field.
• Professional qualification in retirement benefits, insurance, marketing, or business development (e.g, FSRI, CPSP, AIIK, CPAM, CIM).
• Minimum of 5 years’ experience in pension administration with at least 2 years in a supervisory or team-lead capacity.
• Strong understanding of the Retirement Benefits Act and the regulatory framework in Kenya.
• Proficiency in Microsoft Excel and Microsoft Office Suite.

Key Competencies

• Proven leadership and team management skills.
• Advanced technical competence in pension administration.
• Strong analytical skills and attention to detail.
• Excellent communication and stakeholder engagement skills.
• Ability to manage multiple priorities and meet strict deadlines.
• High level of integrity, professionalism, and ethical conduct.

• Oversee the end-to-end administration of a portfolio of pension schemes including onboarding, contributions, benefit payments, and exits.
• Verify and approve complex fund updates, scheme valuations, member statements, and regulatory filings.
• Authorize escalated withdrawal requests and high-value transactions within the set approval matrix.
• Monitor compliance with statutory obligations and support internal/external audits.
• Lead and coordinate trustee and member meetings, AGMs, and training sessions.
• Prepare and review quarterly and annual scheme performance and compliance reports for management and regulatory bodies.
• Provide mentorship, technical guidance, and performance oversight for junior staff and scheme supervisors.
• Drive innovation through automation of operational processes and continuous improvement initiatives.
• Liaise with external stakeholders, including clients, intermediaries, custodians, and regulators, to resolve complex scheme matters.
• Contribute to the preparation of scheme-specific board papers and performance dashboards for leadership review.
• Other duties as may be assigned by the Line Manager from time to time.

• Proven leadership and team management skills.
• Advanced technical competence in pension administration.
• Strong analytical skills and attention to detail.
• Excellent communication and stakeholder engagement skills.
• Ability to manage multiple priorities and meet strict deadlines.
• High level of integrity, professionalism, and ethical conduct.
• Proficiency in Microsoft Excel and Microsoft Office Suite.

• Bachelor’s degree in Economics, Insurance, Actuarial Science, Statistics, Mathematics, or a related field.
• Professional qualification in retirement benefits, insurance, marketing, or business development (e.g, FSRI, CPSP, AIIK, CPAM, CIM).
• Minimum of 5 years’ experience in pension administration with at least 2 years in a supervisory or team-lead capacity.
• Strong understanding of the Retirement Benefits Act and the regulatory framework in Kenya.