Today, Pwani Oil Product modern state of the art factory at Jomvu, Mombasa, has expanded and has a capacity to refine over 620 metric tonnes of oil a day, prepared to the highest international standards. Adding to this, Pwani Oil Products new production facility at Kikambala has impacted the washing and cleaning industry with excellent laundry and bathing soaps, which is to the highest quality. We strive daily to be seen as an organization that 'refines lives’ by consistently manufacturing premium quality products that offer great value. Pwani Oil Products has helped consumers enjoy their lives, confidently facilitating them to cook healthy and wash hygienically. All Pwani Oil Products have been certified by KEBS and HALAL. Pwani Oil Products Ltd is a proud member of the UN Global Compact.

KEY RESPONSIBILITIES

End-User Support & Service Delivery

Deliver first- and second-level IT support, resolve and escalate user incidents, maintain end-user devices and applications, and ensure service restoration and user satisfaction.

Incident & Problem Management

Log, track, resolve, and document incidents within SLAs, and support problem management and root cause analysis.

Preventive Maintenance & Asset Support

Perform preventive maintenance, system upgrades, security updates, manage ICT assets, and enforce security compliance.

User Training & Knowledge Management

Provide user training, maintain documentation, share technical knowledge, and promote ICT best practices.

Reporting & Continuous Improvement

Prepare support reports, identify improvements, support ICT standards, and contribute to ICT projects and upgrades.

QUALIFICATION

• Bachelor's degree in IT, Computer Science, or related field
• Relevant ICT certifications are an added advantage
• 3-5+ years' experience in ICT user support or service desk roles
• Strong knowledge of Windows, Linux, and macOS
• Experience with Microsoft 365, endpoint, and remote support tools
• Understanding of networking basics and endpoint security
• Proven ability to troubleshoot hardware, software, and peripherals

• Deliver first- and second-level IT support, resolve and escalate user incidents, maintain end-user devices and applications, and ensure service restoration and user satisfaction.
• Log, track, resolve, and document incidents within SLAs, and support problem management and root cause analysis.
• Perform preventive maintenance, system upgrades, security updates, manage ICT assets, and enforce security compliance.
• Provide user training, maintain documentation, share technical knowledge, and promote ICT best practices.
• Prepare support reports, identify improvements, support ICT standards, and contribute to ICT projects and upgrades.

• Strong knowledge of Windows, Linux, and macOS
• Experience with Microsoft 365, endpoint, and remote support tools
• Understanding of networking basics and endpoint security
• Proven ability to troubleshoot hardware, software, and peripherals

• Bachelor's degree in IT, Computer Science, or related field
• Relevant ICT certifications are an added advantage