Background

CloudFactory is changing the way the world works by providing an on-demand, digital workforce for scaling critical business processes in the cloud. We’re also on a mission to create meaningful work for as many people as possible.

Role Summary

As a Senior Talent Management Specialist, you will play a key role in providing hands-on support for people operations and employee relations in Kenya, ensuring consistent application of policies, processes, and employment practices. You will work closely with the larger Global Talent Team and Finance Team to ensure fair and objective case management, provide operational HR support, and ensure compliance, while partnering closely with the Head of Talent for escalations and complex matters. This is an exciting opportunity to grow professionally while contributing to a mission-driven organization.

Responsibilities:

Employee Relations Management

• Manage employee relations matters including:
  • Disciplinary cases
  • Investigations
  • Performance improvement plans
  • Behavioral and conduct issues
• Ensure fair, consistent, and legally compliant handling of cases.

Manager Support

• Provide guidance to managers on:
  • Employee relations processes
  • Performance management procedures
  • Policy interpretation
  • Handling employee concerns

Talent Lifecycle Coordination

• Support operational aspects of the employee lifecycle including:
  • Onboarding coordination
  • Performance management processes
  • Offboarding procedures
  • Benefits administration support

Compliance & Documentation

• Maintain proper documentation for HR cases
• Ensure compliance with Kenya labor regulations and internal policies
• Support audits and reporting requirements.

Culture & Engagement Initiatives

• Support delivery of:
  • Employee recognition programs
  • Engagement initiatives
  • Local culture and team events
  • Global or regional talent initiatives

Requirements

Must Have skills (required).

• Employee Relations Expertise: Proven experience handling disciplinary cases, investigations, performance improvement plans (PIPs), and workplace grievances with fairness and consistency.
• Knowledge of Kenyan Labour Law: Strong working knowledge of the Employment Act, 2007 and ability to apply it in real workplace scenarios.
• Stakeholder Management: Ability to advise and coach managers on employee relations matters, performance management, and policy interpretation.
• Investigation & Analytical Skills: Skilled in gathering evidence, conducting interviews, and preparing clear, well-structured reports.
• Strong Communication Skills: Excellent written and verbal communication, with the ability to handle sensitive and high-stakes conversations professionally.
• Attention to Detail: High level of accuracy in documentation, record-keeping, and compliance tracking.
• Integrity & Confidentiality: Demonstrated ability to handle sensitive information with discretion and sound judgment.
• Technical Proficiency: Proficient with G-Suite and HRIS platforms; demonstrated success in process automation and navigating emerging technologies.
• AI Literacy: Familiarity with LLMs, conversational AI, prompt engineering, and agentic AI concepts to help modernize HR workflows.
• Mindset: Forward-thinking, curious, and confident in a fast-paced environment. You should be someone who uses their own initiative to drive practical execution.

Academic and Professional Requirements:

• Bachelor's degree in Human Resources, Industrial Psychology, or related field required
• CHRP(K) certification
• 5–8+ years in HR, with at least 3 years focused on Employee Relations or HR Operations

Nice To Have skills (Preferred)

• Experience in a global or matrix organization
• Familiarity with HR systems
• Exposure to performance management and employee engagement initiatives

Benefits

• Great Mission and Culture
• Meaningful Work
• Market competitive salary
• Quarterly variable compensation
• Comprehensive medical cover
• Group life insurance
• Personal development and growth opportunities
• Office snacks and lunch
• Periodic team building and social events

• Manage employee relations matters including:
  • Disciplinary cases
  • Investigations
  • Performance improvement plans
  • Behavioral and conduct issues
• Ensure fair, consistent, and legally compliant handling of cases.
• Provide guidance to managers on:
  • Employee relations processes
  • Performance management procedures
  • Policy interpretation
  • Handling employee concerns
• Support operational aspects of the employee lifecycle including:
  • Onboarding coordination
  • Performance management processes
  • Offboarding procedures
  • Benefits administration support
• Maintain proper documentation for HR cases
• Ensure compliance with Kenya labor regulations and internal policies
• Support audits and reporting requirements.
• Support delivery of:
  • Employee recognition programs
  • Engagement initiatives
  • Local culture and team events
  • Global or regional talent initiatives

• Employee Relations Expertise
• Knowledge of Kenyan Labour Law
• Stakeholder Management
• Investigation & Analytical Skills
• Strong Communication Skills
• Attention to Detail
• Integrity & Confidentiality
• Technical Proficiency
• AI Literacy

• Bachelor's degree in Human Resources, Industrial Psychology, or related field required
• CHRP(K) certification
• 5–8+ years in HR, with at least 3 years focused on Employee Relations or HR Operations
• Experience in a global or matrix organization
• Familiarity with HR systems
• Exposure to performance management and employee engagement initiatives