Background

Hotpoint Appliances Ltd was established in 1984. Its first store was located in the Sarit Centre shopping mall in Nairobi. In late 1990s Hotpoint was awarded the Sole Distributorship Agency for LG Electronics. Later on, it went on to acquire agencies for other global brands including Ariston, Westpoint and Kenwood. The company quickly expanded its operations.

Role Purpose

To receive, record, store, issue spare parts, stocks and materials in the Service Centre and ensure their security and records accuracy and to ensure availability of spare parts for repairs at all times.

Responsibilities

• Issue requested and approved spare parts to Technicians via laid down ISO processes and procedures.
• Assist Technicians in getting correct part numbers and substitutes for parts.
• Monitor minimum order levels and coordinating same trends with the Service Centre Manager.
• Monitoring inventory levels and place timely orders for parts to ensure fill rate is at 90%.
• Management of pending parts requisition and co-ordination of same with the Service Centre Manager to ensure timely delivery of parts for pending repair jobs.
• Update and keep track of current pending parts requirements and recommend it to part-in charge for immediate parts order.
• Ensure the Parts Store Management and the Security of Company Assets.
• Cycle counting of random and selected inventories to curb loss and keep stock accuracy at 100%.
• Sales of spare parts to customers.
• Keep an updated inventory record at all times.
• Ensuring that BIN locations accurately reflect the inventory in description and count.
• Any other duties as maybe assigned by superior

KEY PERFORMANCE INDICATORS

Quantitative:

• Monthly Stock Take with 0% variance.
• 100% spare parts requisition and issuance and processing of all MIDs, MQMs, L08 &L18.
• 100% TAT as per SOP and <2% new parts return on monthly jobs due to poor parts
• 100% utilization on any replacement parts and return of unutilized and old parts
• 100% accuracy of the information given to clients on functionality of parts enquired
• Achievement of 2-day RTAT

Qualifications

Minimum qualification of Diploma in Electrical & Electronic Engineering, Diploma in procurement or any it's equivalent

Experience

• Previous knowledge with minimum 1 year in similar role
• Extensive knowledge of store management required.

Key Skills:

Organization Competencies

• Industry Knowledge
• Work Planning skills.
• Interpersonal skills.
• Time Management skills.

Functional Competencies

• Good Customer Relations.
• Customer Service Excellence.
• Telephone Etiquette.

• Issue requested and approved spare parts to Technicians via laid down ISO processes and procedures.
• Assist Technicians in getting correct part numbers and substitutes for parts.
• Monitor minimum order levels and coordinating same trends with the Service Centre Manager.
• Monitoring inventory levels and place timely orders for parts to ensure fill rate is at 90%.
• Management of pending parts requisition and co-ordination of same with the Service Centre Manager to ensure timely delivery of parts for pending repair jobs.
• Update and keep track of current pending parts requirements and recommend it to part-in charge for immediate parts order.
• Ensure the Parts Store Management and the Security of Company Assets.
• Cycle counting of random and selected inventories to curb loss and keep stock accuracy at 100%.
• Sales of spare parts to customers.
• Keep an updated inventory record at all times.
• Ensuring that BIN locations accurately reflect the inventory in description and count.
• Any other duties as maybe assigned by superior

• Industry Knowledge
• Work Planning skills.
• Interpersonal skills.
• Time Management skills.
• Good Customer Relations.
• Customer Service Excellence.
• Telephone Etiquette.

• Diploma in Electrical & Electronic Engineering
• Diploma in procurement or any it's equivalent