Vacancy title:
Service Centre Representatives

[Type: FULL_TIME, Industry: Engineering Services, Category: Management, Accounting & Finance, Sales & Retail, Advertising & Marketing, Business Operations, Transportation & Logistics, Customer Service]

Jobs at:
Ignite Energy Access

Deadline of this Job:
Monday, July 20 2026

Duty Station:
Nairobi | Nairobi

Summary
Date Posted: Monday, July 6 2026, Base Salary: Not Disclosed

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JOB DETAILS:

SERVICE CENTRE REPRESENTATIVE

Job Title: Service Centre Representative
Department: Customer Experience / Operations
Reports To: Service Centre Supervisor

Job Purpose

To provide high-quality customer service by handling customer inquiries, processing service requests, resolving complaints, and ensuring a positive customer experience.

Key Responsibilities

• Receive and assist customers through walk-in, telephone, email, and digital channels.
• Process customer applications, requests, and service transactions.
• Respond promptly to customer inquiries and complaints.
• Provide accurate information regarding products and services.
• Maintain accurate customer records and documentation.
• Escalate complex issues to the appropriate departments.
• Achieve established service quality and turnaround time standards.
• Support customer retention and satisfaction initiatives.
• Maintain confidentiality of customer information.
• Contribute to continuous improvement of customer service processes.

Qualifications and Experience

• Bachelor's degree or Diploma in Business Administration, Customer Service, Marketing, Communications, or a related field.
• Minimum of 1–2 years' experience in customer service or front-office operations.
• Experience in financial services is an added advantage.
• Proficiency in Microsoft Office and customer relationship management (CRM) systems.

Key Competencies

• Customer service excellence.
• Communication and interpersonal skills.
• Problem-solving ability.
• Attention to detail.
• Professionalism.
• Teamwork.
• Time management.
• Integrity and confidentiality.

Work Hours: 8

Experience in Months: 12

Level of Education: bachelor degree

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