Emerge Egress Consulting is a Management and Training Consulting established in 2017 (herein referred as EEC). EEC specializes in offering tailored and proficient HR Management training and team building services. We examine issues of concern in depth and we have specialized in training which looks at the demand for potential success of Government, Local ...

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Service Coordinator

Role Objective

Create a positive first impression for hotel guests by offering a warm welcome, coordinating guest flow efficiently, and fostering pleasant interactions to ensure exceptional customer satisfaction.

Core Duties and Responsibilities

• Manage multiple responsibilities, including handling reservations and coordinating guest seating arrangements.
• Clean the front of the restaurant, particularly the door handles and windows.
• Maintain cleanliness at the restaurant entrance, including doors, handles, and windows.
• Welcome guests courteously and ask whether they are first-time visitors.
• Work closely with service staff to determine appropriate seating availability.
• Always have a smile on regardless of actual attitude or personal matters you are dealing with.
• Say bye to customers as they leave the restaurant and also encourage customer’s restaurant hopes to see them again.
• Bid farewell to departing guests and encourage repeat visits.
• Respond to calls, manage bookings, and process takeaway orders where applicable.
• Address customer concerns promptly and ensure complains are resolved in good time.
• Liaising between the other employees and the management and acting as a mediator in case of a dispute
• Provide guidance to newly recruited hospitality staff.
• Contribute with innovative ideas toward the restaurant’s layout and ambiance design.
• Reporting about everyday business of the restaurant to the management and bring to their notice if any problem has come up.
• Provide effective communication between kitchen personnel and front-of-house staff.

Job Specifications and Qualifications

• Certificate/Diploma in Food and Beverage or Hospitality or related area.
• At least 3 years Previous experience in hospitality, service experience
• Proficiency in Ms Office Suite

Key Competencies

• Strong customer service skills
• Ability to thrive in a fast-paced, high-energy environment
• Excellent verbal and interpersonal communication skills
• Excellent organizational skills
• Attention to details.
• Adaptability and flexibility
• Ability to collaborate effectively with a team.
• Supervisory and leadership skills

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• Manage multiple responsibilities, including handling reservations and coordinating guest seating arrangements.
• Clean the front of the restaurant, particularly the door handles and windows.
• Maintain cleanliness at the restaurant entrance, including doors, handles, and windows.
• Welcome guests courteously and ask whether they are first-time visitors.
• Work closely with service staff to determine appropriate seating availability.
• Always have a smile on regardless of actual attitude or personal matters you are dealing with.
• Say bye to customers as they leave the restaurant and also encourage customer’s restaurant hopes to see them again.
• Bid farewell to departing guests and encourage repeat visits.
• Respond to calls, manage bookings, and process takeaway orders where applicable.
• Address customer concerns promptly and ensure complains are resolved in good time.
• Liaising between the other employees and the management and acting as a mediator in case of a dispute
• Provide guidance to newly recruited hospitality staff.
• Contribute with innovative ideas toward the restaurant’s layout and ambiance design.
• Reporting about everyday business of the restaurant to the management and bring to their notice if any problem has come up.
• Provide effective communication between kitchen personnel and front-of-house staff.

• Strong customer service skills
• Ability to thrive in a fast-paced, high-energy environment
• Excellent verbal and interpersonal communication skills
• Excellent organizational skills
• Attention to details.
• Adaptability and flexibility
• Ability to collaborate effectively with a team.
• Supervisory and leadership skills

• Certificate/Diploma in Food and Beverage or Hospitality or related area.
• At least 3 years Previous experience in hospitality, service experience
• Proficiency in Ms Office Suite