Background information about the job or company (e.g., role context, company overview)

The Swiss-based family owned company Bühler is a global, industrial solution provider for processing foods and for manufacturing advanced materials, contributing to food security and high energy efficiency. Around 65% of the worldwide harvested grain is processed on Bühler mills, around 50% of all car taillamps or headlamps are getting metallize...

Responsibilities or duties

Develop and execute a strategic roadmap for the skill development of Field Service Engineers aligned with business objectives.

Identify key areas for improvement and create action plans to address skill gaps.

Lead the design and implementation of skill development programs, covering technical competencies, customer service excellence, and industry-specific knowledge.

Facilitate mentorship programs and provide ongoing coaching to Field Service Engineers for continuous improvement.

Foster a culture of collaboration and knowledge sharing within the team.

Establish performance metrics and evaluation mechanisms to assess the effectiveness of skill development initiatives.

Collaborate with the HR, Training Managers, Operations and the Business Academies to ensure alignment of skill development initiatives with organizational goals.

Qualifications or requirements (e.g., education, skills)

Bachelor's degree in Business Administration or Engineering.

In-depth knowledge of Buhler technologies and equipment.

Strong leadership, communication, and interpersonal skills.

Ability to analyse training needs and design targeted skill development programs.

Experience needed

Minimum 8-10 years of experience in the relevant field.

Proven experience in leading skill development programs for field service or technical roles.

• Develop and execute a strategic roadmap for the skill development of Field Service Engineers aligned with business objectives.
• Identify key areas for improvement and create action plans to address skill gaps.
• Lead the design and implementation of skill development programs, covering technical competencies, customer service excellence, and industry-specific knowledge.
• Facilitate mentorship programs and provide ongoing coaching to Field Service Engineers for continuous improvement.
• Foster a culture of collaboration and knowledge sharing within the team.
• Establish performance metrics and evaluation mechanisms to assess the effectiveness of skill development initiatives.
• Collaborate with the HR, Training Managers, Operations and the Business Academies to ensure alignment of skill development initiatives with organizational goals.

• Strong leadership, communication, and interpersonal skills.
• Ability to analyse training needs and design targeted skill development programs.

• Bachelor's degree in Business Administration or Engineering.
• In-depth knowledge of Buhler technologies and equipment.