Job Overview

Our client is seeking an experienced Short-Term Rental Operations & Business Development Coordinator to support guest operations and business growth across a 45-unit UK property portfolio. The role combines guest escalations with B2B sales and business development. You will resolve complex guest issues that automated systems cannot handle while proactively securing new corporate and contractor accommodation bookings. The ideal candidate has 3–4 years of experience in the holiday letting industry, a proven background in Airbnb-style operations, and experience handling high-stakes guest escalations. Strong B2B sales skills and the ability to work independently are also essential.

Schedule

Week 1 Monday & Tuesday: 9:00 AM – 5:00 PM UK Time Wednesday & Thursday: Off Friday & Saturday: 4:00 PM – 12:30 AM UK Time Sunday: 9:00 AM – 5:00 PM UK Time

Week 2 Monday: 4:00 PM – 12:30 AM UK Time Tuesday: 9:00 AM – 5:00 PM UK Time Wednesday & Thursday: Off Friday & Saturday: 9:00 AM – 5:00 PM UK Time Sunday: 4:00 PM – 12:30 AM UK Time

Rotating two-week schedule with 1 hour unpaid break per shift (36 work hours per week). Adjustments may be required based on operational needs.

Responsibilities Guest Operations

• Manage guest communications and resolve complaints, lockouts and booking issues.
• Handle high-stakes escalations that automated systems cannot resolve.
• Maintain high guest service standards.

Business Development

• Conduct outbound B2B calls and email outreach.
• Secure contractor accommodation and corporate bookings.
• Generate direct reservations and build relationships with potential clients.

General Operations

• Manage daily tasks independently and follow established procedures.
• Support the business owner with operational improvements and portfolio growth.

Requirements

• 3–4 years of experience in the holiday letting or short-term rental industry.
• Proven experience in Airbnb-style operations and guest management.
• Experience handling complex guest complaints and high-stakes escalations.
• Experience in B2B sales, outbound calling or business development.
• Experience securing contractor accommodation or corporate bookings.
• Knowledge of direct booking strategies and B2B hospitality sales.
• Familiarity with AI-supported guest communication systems.
• Excellent English and professional telephone communication skills.
• Strong organisational and problem-solving skills.
• Ability to work independently and manage competing priorities.

Qualifications

• Experience with property licensing and compliance documentation.
• Strong spreadsheet, data management and reporting skills.
• Experience identifying operational improvements.

Independent Contractor Perks

• Permanent work from home
• Immediate hiring

• Manage guest communications and resolve complaints, lockouts and booking issues.
• Handle high-stakes escalations that automated systems cannot resolve.
• Maintain high guest service standards.
• Conduct outbound B2B calls and email outreach.
• Secure contractor accommodation and corporate bookings.
• Generate direct reservations and build relationships with potential clients.
• Manage daily tasks independently and follow established procedures.
• Support the business owner with operational improvements and portfolio growth.

• Airbnb-style operations and guest management
• Handling complex guest complaints and high-stakes escalations
• B2B sales, outbound calling and business development
• Securing contractor accommodation or corporate bookings
• Direct booking strategies and B2B hospitality sales
• Familiarity with AI-supported guest communication systems
• Excellent English and professional telephone communication
• Strong organisational and problem-solving skills
• Ability to work independently and manage competing priorities
• Spreadsheet, data management and reporting skills

• 3–4 years of experience in the holiday letting or short-term rental industry.
• Experience with property licensing and compliance documentation.
• Experience identifying operational improvements.