Background

Peoplelink Consultants Ltd is a consultancy services company incorporated under the laws of Kenya.

Responsibilities

• Welcome showroom visitors in a professional manner, identify their requirements, and recommend suitable products.
• Demonstrate product features, explain technical specifications, pricing, and benefits, and answer customer queries.
• Prepare sales quotations, orders, invoices, and maintain precise customer interaction records.
• Maintain clean, organized, and attractive product displays, ensuring marketing brochures, samples, and catalogs are fully stocked.
• Monitor showroom inventory levels, report missing or damaged stock, and ensure display equipment is safely maintained.
• Follow up on customer leads and inquiries to support overall sales target achievement.
• Address customer complaints professionally and escalate complex operational or technical issues to management.
• Coordinate with stores, delivery, and technical teams to ensure seamless order fulfillment and customer satisfaction.

Qualifications and Requirements

• Minimum KCSE Secondary School Certificate or equivalent; a Certificate or Diploma in Sales & Marketing, Business Administration, or Customer Service is an added advantage.
• Proven customer service, active listening, persuasion, and sales closing abilities.
• Strong verbal and written communication skills with professional presentation and conduct.
• Solid organizational, time management, and multi-tasking skills under peak business hours.
• High level of personal integrity, reliability, and attention to detail.
• Ability to work effectively both independently and as part of a showroom team.

• Welcome showroom visitors in a professional manner, identify their requirements, and recommend suitable products.
• Demonstrate product features, explain technical specifications, pricing, and benefits, and answer customer queries.
• Prepare sales quotations, orders, invoices, and maintain precise customer interaction records.
• Maintain clean, organized, and attractive product displays, ensuring marketing brochures, samples, and catalogs are fully stocked.
• Monitor showroom inventory levels, report missing or damaged stock, and ensure display equipment is safely maintained.
• Follow up on customer leads and inquiries to support overall sales target achievement.
• Address customer complaints professionally and escalate complex operational or technical issues to management.
• Coordinate with stores, delivery, and technical teams to ensure seamless order fulfillment and customer satisfaction.

• Customer service
• Active listening
• Persuasion
• Sales closing abilities
• Strong verbal and written communication skills
• Professional presentation and conduct
• Organizational skills
• Time management skills
• Multi-tasking skills
• Personal integrity
• Reliability
• Attention to detail

• Minimum KCSE Secondary School Certificate or equivalent
• Certificate or Diploma in Sales & Marketing, Business Administration, or Customer Service (added advantage)