Role purpose:

Oversee the daily operations of the branch performance. Accountable for the branch to ensure all aspects of its activities are effectively and efficiently carried out - including sales & profitability, customer service, staff management & training, stock control, store merchandising/display and administration.

Key Duties and Responsibilities.

• Sales Targets & Profitability

Ensure sales targets for employees and the branch are consistently achieved and measured against targets and previous year. Monitor Sales team daily activities: Customer enquiries, follow up on quotations filled, sales returns. Closely monitor branch costs and resource optimal allocation and utilizations. Come up with ways to decrease costs/reduce wastage or misuse. Report on any losses/ damages/ variances with recommendations on corrective measures.

• Managing & Leading People

Check and report on the staff daily attendance, document and address any issue with staff absenteeism. Handle the daily/weekly meetings and then send the minutes to the CEO/COO. Conduct the performance evaluations for staff as required, provide frequent objective feedback to the staff and required recommendations to management: Probation evaluation, contract renewal evaluation, quarterly and annual appraisals, promotion assessment reports. Advise and discuss with the HR Manager on staff training gaps, performance, disciplinary issues for guidance to ensure remedial intervention is done in good time. Ensure staff are continuously trained in product knowledge to enhance great output. Ensure staff are well motivated, groomed (wearing clean and crisp uniform), have their badges (where available), tools of trade (machine, tape measures, notebooks, calculator etc). Maintain the showroom as a safe environment for staff and clients. Check on fire equipment, safety gear for staff, clear exits /walk paths etc. Foster a conducive working environment for employees and any outsourced staff. Handle staff conflicts and grievances amicably and promptly with fairness according to the laid down policies, processes and regulations. Ensure employees treat each other with utmost respect and professionalism. Manage staff rota - off days, leave days, overtime, public holidays. Delegate and find ways of growing the team. Identify key talent for future positions to ensure succession at branch level and beyond - provide coaching on upselling and cross-selling opportunities.

• Merchandising/Store Displays

Check on the products display in the showroom, ensure each store is fully stocked, attractively displayed and well accessorised. Floor walks to ensure items are properly arranged, damaged items, no stock outs. Stay abreast on upcoming trends and propose ideas on items to be requisitioned, displays for the showroom. In case of any empty space in the showroom please advice what you want to order or to be pushed back to the warehouse and create space for the fast moving items. Make sure there are no empty spaces in the showroom.

• Compliance (SOP’s)- Policies & Processes & Reports

Monitor the front counter operations - Sales postings, cash/invoice processing at the cashier, Internal Daily Notes, End Of Day reporting. Ensure all the processes and controls are adhered to by the staff in regards to stock, sales and deliveries of goods. Handle the showroom facilities. Check on repair & maintenance. Compile and send accurate weekly, monthly reports and send them to management. Pending deliveries/ order report/returns, Sales performance report, Stock take reports, Footfall report, KPI reports. Ensure daily cash banking has been done and there are no variances, mishandling or theft. Ensure compliance at the branch- Follow up on the business permits, licenses and relevant insurance policies are renewed on time and well displayed at the branch as required. Ensure implementation and compliance of the company & HR Policies, procedures by all employees at the branch. Seek clarification in case of any issue. Respond promptly to emails sent from management and send in required reports before set deadlines. Ensure daily checking of the website – highlight any upgrades to be made.

• Stock Take & Pricing

Conduct the monthly stock take exercise and send the reports to management without fail. Monitor and report on any variances/missing items detected. Keenly monitor stock, requisition for showroom stock requirements in time from the warehouse. Ensure the correct part number are displayed with correct items. Ensure full stock levels for the branch.

• Customer Experience

Ensure high standards of customer service excellence at the branch. Handle customer complaints/feedback promptly to their satisfaction. Ensure all staff handles clients professionally always. Ensure timely delivery of goods and services. Adept on product knowledge for all AMEX items in stock. Continuously come up with initiatives on how to provide a great and memorable shopping experience for our clients. Share the initiatives that are working well with other branch managers to see if they can be implemented across the board.

• Reports

The branch manager will compile and prepare the below reports and send them on or before deadline to the respective persons. Footfall report daily/weekly/monthly to be sent to the CEO/COO. Customer database daily report to be sent to Marketing Manager. Sales comparison with comments every Monday. Stock outs reports every Monday to Procurement/CEO. Filled on the customer enquiry google sheet. Morning meeting minutes daily to the CEO/COO on email. Update on any damaged items in the showroom every Monday and reasons for the damage. Monthly report on the items not selling in the showroom. Follow up all debtors list every week and report to be submitted on Monday. Sales Daily Notes required to be updated daily and sent to the CEO/COO.

Requirements

Key Skills & Qualifications

• Essential skills:

At least two years working as an Assistant Branch Manager/ Supervisor in a busy retail environment. Bachelors Degree in Business or equivalent. Proven track record of meeting targets. Computer skills & Ms Office – Word, Excel, and PowerPoint required.

• Essential attributes:

3-5 Years managing a team. Works well under pressure. Excellent oral and written communication skills. Attention to detail. Creative Problem Solving Skills. Decisive. Highly Analytical. Great Interpersonal Skills.

Behavioral Competencies

• Managing People
• Big Picture Vision
• Effective Delegation

• Sales Targets & Profitability: Ensure sales targets for employees and the branch are consistently achieved and measured against targets and previous year. Monitor Sales team daily activities: Customer enquiries, follow up on quotations filled, sales returns. Closely monitor branch costs and resource optimal allocation and utilizations. Come up with ways to decrease costs/reduce wastage or misuse. Report on any losses/ damages/ variances with recommendations on corrective measures.
• Managing & Leading People: Check and report on the staff daily attendance, document and address any issue with staff absenteeism. Handle the daily/weekly meetings and then send the minutes to the CEO/COO. Conduct the performance evaluations for staff as required, provide frequent objective feedback to the staff and required recommendations to management: Probation evaluation, contract renewal evaluation, quarterly and annual appraisals, promotion assessment reports. Advise and discuss with the HR Manager on staff training gaps, performance, disciplinary issues for guidance to ensure remedial intervention is done in good time. Ensure staff are continuously trained in product knowledge to enhance great output. Ensure staff are well motivated, groomed (wearing clean and crisp uniform), have their badges (where available), tools of trade (machine, tape measures, notebooks, calculator etc). Maintain the showroom as a safe environment for staff and clients. Check on fire equipment, safety gear for staff, clear exits /walk paths etc. Foster a conducive working environment for employees and any outsourced staff. Handle staff conflicts and grievances amicably and promptly with fairness according to the laid down policies, processes and regulations. Ensure employees treat each other with utmost respect and professionalism. Manage staff rota - off days, leave days, overtime, public holidays. Delegate and find ways of growing the team. Identify key talent for future positions to ensure succession at branch level and beyond - provide coaching on upselling and cross-selling opportunities.
• Merchandising/Store Displays: Check on the products display in the showroom, ensure each store is fully stocked, attractively displayed and well accessorised. Floor walks to ensure items are properly arranged, damaged items, no stock outs. Stay abreast on upcoming trends and propose ideas on items to be requisitioned, displays for the showroom. In case of any empty space in the showroom please advice what you want to order or to be pushed back to the warehouse and create space for the fast moving items. Make sure there are no empty spaces in the showroom.
• Compliance (SOP’s)- Policies & Processes & Reports: Monitor the front counter operations - Sales postings, cash/invoice processing at the cashier, Internal Daily Notes, End Of Day reporting. Ensure all the processes and controls are adhered to by the staff in regards to stock, sales and deliveries of goods. Handle the showroom facilities. Check on repair & maintenance. Compile and send accurate weekly, monthly reports and send them to management. Pending deliveries/ order report/returns, Sales performance report, Stock take reports, Footfall report, KPI reports. Ensure daily cash banking has been done and there are no variances, mishandling or theft. Ensure compliance at the branch- Follow up on the business permits, licenses and relevant insurance policies are renewed on time and well displayed at the branch as required. Ensure implementation and compliance of the company & HR Policies, procedures by all employees at the branch. Seek clarification in case of any issue. Respond promptly to emails sent from management and send in required reports before set deadlines. Ensure daily checking of the website – highlight any upgrades to be made.
• Stock Take & Pricing: Conduct the monthly stock take exercise and send the reports to management without fail. Monitor and report on any variances/missing items detected. Keenly monitor stock, requisition for showroom stock requirements in time from the warehouse. Ensure the correct part number are displayed with correct items. Ensure full stock levels for the branch.
• Customer Experience: Ensure high standards of customer service excellence at the branch. Handle customer complaints/feedback promptly to their satisfaction. Ensure all staff handles clients professionally always. Ensure timely delivery of goods and services. Adept on product knowledge for all AMEX items in stock. Continuously come up with initiatives on how to provide a great and memorable shopping experience for our clients. Share the initiatives that are working well with other branch managers to see if they can be implemented across the board.
• Reports: The branch manager will compile and prepare the below reports and send them on or before deadline to the respective persons. Footfall report daily/weekly/monthly to be sent to the CEO/COO. Customer database daily report to be sent to Marketing Manager. Sales comparison with comments every Monday. Stock outs reports every Monday to Procurement/CEO. Filled on the customer enquiry google sheet. Morning meeting minutes daily to the CEO/COO on email. Update on any damaged items in the showroom every Monday and reasons for the damage. Monthly report on the items not selling in the showroom. Follow up all debtors list every week and report to be submitted on Monday. Sales Daily Notes required to be updated daily and sent to the CEO/COO.
• Perform any other duties as may be required from time to time.

• Computer skills & Ms Office – Word, Excel, and PowerPoint
• Works well under pressure
• Excellent oral and written communication skills
• Attention to detail
• Creative Problem Solving Skills
• Decisive
• Highly Analytical
• Great Interpersonal Skills

• At least two years working as an Assistant Branch Manager/ Supervisor in a busy retail environment.
• Bachelors Degree in Business or equivalent.
• Proven track record of meeting targets.